Problem scanning with Image Capture

I have an Epson Photo NX110 all-in-one printer and scanner. I use the Image Capture software that comes with Snow Leopard to scan in photos using my printer's scanner. I have scanned lots of old photos using this set up and it has worked fine. About half an hour ago, I scanned in three photos and it worked fine. These are all 35mm 4 inch by 6 inch color photos.
I am now trying to scan in another old photo, but the height and width of the photo keep being set to zero by Image Capture. As a result, the scanned TIFF file ends up being a blank image. I am using the default settings and the same work flow I have used before, but this particular photo of a relative holding her baby won't seem to scan in properly, even though it looks fine in the overview on the screen. I am using the default 300 dpi setting. This is just a photo of a woman sitting at her dining room table holding her baby in a fairly well lighted room. There is nothing out of the ordinary about this photo as far as its lighting or composition and the photo is in great condition. I tried moving the photo to a different location on the scanner surface, but the result was the same.
If anyone has any ideas on how to fix this problem, please let me know.

I spend my summers scanning old photographs and letters, and this happens to me, too. Sometimes a photo refuses to scan properly. No idea why.
I don't know what made me think to try this, or why it works, but if the photo is less than 8 1/2 x 11, set the photo on the glass as usual, then lay a piece of paper on top of the photo on the glass. Printed paper seems to work better, so I usually use a draft page from a newsletter, or some such. Place this paper printed-side down, so the scanner will be copying the printed stuff. Scan as usual, and when it offers you the chance to crop the image, crop out the paper, keeping only the photo.
Like I said, I don't know why this works, but in most cases, it does. I hope this helps! I know very well how aggravating it is to not be able to scan a perfectly ordinary photograph or letter.

Similar Messages

Trouble Printing PDF's scanned with Image Capture

OK this is a strange problem. I have Macbook Pro and a Lexmark E230 laser printer which prints everything out just fine in safari, word, pages, numbers - anything except PDF's that are specifially scanned with the Image Capture application.
I printed four PDF's that were made from different sources, some just assembled JPEGs, one that was text printed from Pages, and another instruction manual randomly downloaded from the internet. All printed fine.
My wife and I scan a lot for our home business and any PDF that we have scanned using Image Capture prints only the first page, then hangs, and then the rest of the document does not print. If I try to print the second or other pages manually, I get an error printed on the page saying :
ERROR: limitcheck
OFFENDING COMMAND: image
STACK:
And the image partially prints.
I am aware of all driver issues, have tried using old drivers, completely reset the print system using the OPTION and ( - ) key in the printer system prefs. I have also used the most up to date drivers, nothing seems to change this. I am also aware of a printers limitations as far as using images or PDFs with a lot of memory.
The thing that makes me confused is that this all seemed to work perfectly before (in Lion) and even during the inital stages of Mountain Lion. At some point (this is on my wife's computer), I'm not sure when the issues started exactly, I was unable to print PDFs scanned with Image Capture properly.
This used to work, now it doesn't. Printer hasn't changed, types of documents haven't changed. Any ideas?
Thanks so much,
Jim

Welcome to Apple Discussions, bubblebanium!
I have experienced your problem on several occasions and found the culprit to be a corrupt font. Try selecting everything in the document and changing it to a font that you are certain prints. If the problem persists, try copying everything and paste it into a new document. If your document is several pages, try printing one page to hone in on the problem.
If the problem still persists, does your document have bullet items? If yes, and the bulleted items were created with the automatic bullet feature, then the problem may be the default font used for that feature (most likely the Symbol font).
To change to a different font, go to the Format menu, select Bullets and Numbering. Click on the style of bullets your document uses and then click the Customize button. In the next window, click on the shape of bullet your document uses and then click the Font button below. A Font window appears in which you can then select a different font. Afterwards, if the document prints, then the default font is probably corrupt and you may want to replace it with a good copy.
Hope this helps.

Image is garbled when scanning with image capture

I have a strange problem scanning using Image Capture and an Epson Workforce 600 printer/scanner/fax.
The preview scan looks like this. When opened in Pixelmator, it looks similar.
After a reboot, the preview images from the scanner are okay, images scan fine but only for a short time. Then it goes back to something like the image above.
I would appreciate any suggestions.
iMac 27", late 2009
OS X 10.9.4

In the end, I did a clean re-installation of the system software -- our iMac was having other issues.
I think that the "garbled" image was a known Pixelmator/Graphics card problem.
http://support.pixelmator.com/viewtopic.php?f=5&t=10339
Apparently, they have, "...top men working on it right now."
Thanks for the help!

Scan with Image Capture freezes OS

Since I updated to Mavericks the system freezes when I scan in Image Capture.
This occurs with two different scanners, a Epson Perfection V30 and a Lexmark X364dw.
When I start the scan in Image Capture it seems to work. Then Image Capture shows the message "Saving picture [name of the picture], page 1" and freezes the whole Computer. Only the mouse pointer can be moved.
I only can do a force shut down by pressing the on-button for 6 seconds.
This occurs since I changed to Mavericks. With OS X 10.7 and 10.8 I never had any problem.
My Computer is a MacBook Pro 5,1 (late 2008) with 8 GB RAM, 750 GB HDD, all drivers and software is up to date, the scanner drivers for the Epson and the Lexmark devices are up to date (came on software update). The freeze occurs randomly and happens with the scanner connected via USB cable and also via WLAN.
Of course I tried all things crossed my mind, like repairing permissions, deleting preferences of Image Capture, reset PRAM, but this didn't solve the problem.
The HDD has 425 GB of free space. The files I tried to capture with Image Capture are text documents I wanted to scan with 600 dpi b/w into a PDF file.
Now I'm out of any idea what else I can do and hope to get an advice or a hint here.
Thanks in advance for any advice.
Matthias

I have that in the console, right after the scan:
24/03/2014 17:41:58,000 kernel[0]: process PrinterProxy[1671] caught causing excessive wakeups. EXC_RESOURCE supressed due to audio playback
24/03/2014 17:42:02,000 kernel[0]: NVDA(Private): Channel exception! exception type = 0xd = Graphics Engine Error (GR Error 5)
24/03/2014 17:42:02,000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = Graphics Engine Error (GR Error 5)
24/03/2014 17:42:06,000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0x9 = Graphics Engine Error (GR Error 1)
24/03/2014 17:42:06,000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xc = Graphics Engine Error (GR Error 4)
24/03/2014 17:42:06,000 kernel[0]: IOVendorGLContext::ReportGPURestart
This issue is very recent, and problably linked to 10.9.2. I scan a lot of documents, and I would have noticed a computer freeze with 10.9.1
I will try with another user, but I need more time for that.
Thanks

I can print to a Lexmark X4550, but not scan (with Image Capture)

Following tips (by "Lexmark Listens" and others) I succeded in printing (via USB and wifi) to a Lexmark X4550.
But when scanning (via USB) using the Image Capture app (included in Mac OS), Image Capture sees the scanner a couple of seconds, then complains that no scanner is connected (although it still is).
This happens with a MacBook (Pro), but not with another MacBook (white).
I tried (not necessarily in this order):
- reboot
- repair disk permissions
- re-installing drivers (both printer driver and "Image Capture Application Scan Driver for for 10.6.8 and later Mac OS") from Lexmark support site.
- running Mac OS software update (which updated the printer driver to version 2.8]
- resetting the printing system: http://support.apple.com/kb/HT1341
How can I completely remove all files related to Lexmark printers&scanners and try again installing from a clean state?
(I see in other posts that a Lexmark Uninstaller is sometimes located in HD/Library/Printers/Lexmark/YEAR/ ; I used to have one here, but it was removed during previous attempts at getting the scanner working ; and anyway when I run this Uninstaller at the time, it did not completely clean the /Printer/Lexmark)
My problem is very similar to this one described in this bug report in Lexmark knowledge base:
http://bit.ly/MOR9bd
But the patch proposed is "For Mac OS X 10.6 only" and titled "LexmarkPro800-Pro900SeriesQFE1.0.0.dmg" so I don't think it would work for a Lexmark X4550. (Indeed I installed this patch and the problem is still there).
As for the workaround suggested, "When using Apple's Image Capture application, do not use the "Show Details" option [...]", I can't get it to work: as soon as I launch Image Capture, it starts scanning (a preview) and the "Show Details" bouton is grayed out.
I've already spent many hours trying to get this printer-scanner to work with my Mac.
Any suggestion would be very helpful!

Same issue, sort of. After ML upgrade, Lexmark x264dn fails to register as a printer & scanner, there is no scan tab anymore. Also, image capture application is stuck in a crash loop until I disable mDNS (bonjour) on the printer. Still, it does not register as a scanner anywhere (protoshop, image capture, preview...)
I have installed all the package scripts from Lexmark's Mountain Lion support page. No dice.

How to avoid tiny rectangles showing up as separate pages in multipage PDFs scanned with Image Capture?

I'm not sure I'm posting this question in the right forum. I am having a scanning problem. I’d appreciate it if anyone could explain what’s happening and suggest how to avoid it or how to fix it after the fact. I’m using a large-format scanner, the HP Officejet 7610, with a MacBook Pro, running OS X Yosemite, v.10.10.1. I am using Apple’s Image Capture app, v.6.6, for scanning software. I am scanning some newspapers, with text and photos on the pages, which are about 11” x 14-3/4” in size. I am making multipage PDFs, each about 10 pp., at a resolution of 300 dpi. Sometimes, when I scan a single page or multiple pages, one or more tiny rectangles of scan show up in the resulting PDF, following a normal page or between pages. In the Acrobat Reader, this tiny rectangle shows up as a curious little box, much less than an inch on a side, and when the PDF is printed out, the tiny rectangle is printed, too, as though it were a separate page. Why is this rectangle showing up in my scans? Is there a way to keep from getting it? After it has been made a part of a multipage PDF, is there any way to get rid of it, keeping the rest of the scan?

I haven't received any replies to the question I recently posted, but one work-around that HP suggested is to use different scanning software. Instead of Image Capture, I used the HP Scan.app that came with my all-in-one printer. I haven't seen those rectangles in my PDFs since switching.

Tiny rectangles showing as separate pages in multipage PDF scans with Image Capture?

I am having a scanning problem. I’d appreciate it if anyone could explain what’s happening and suggest how to avoid it or how to fix it after the fact. I’m using a large-format scanner, the HP Officejet 7610, with a MacBook Pro, running OS X Yosemite, v.10.10.1. I am using Apple’s Image Capture app, v.6.6, for scanning software. I am scanning some newspapers, with text and photos on the pages, which are about 11” x 14-3/4” in size. I am making multipage PDFs, each about 10 pp., at a resolution of 300 dpi. Sometimes, when I scan a single page or multiple pages, one or more tiny rectangles of scan show up in the resulting PDF, following a normal page or between pages. In the Acrobat Reader, this tiny rectangle shows up as a curious little box, much less than an inch on a side, and when the PDF is printed out, the tiny rectangle is printed, too, as though it were a separate page. Why is this rectangle showing up in my scans? Is there a way to keep from getting it? After it has been made a part of a multipage PDF, is there any way to get rid of it, keeping the rest of the scan?
This question was solved.
View Solution.

Hey there @Rudyard , welcome back
I read through your post about the scanning issues you're having, and I'd like to help!
Please try scanning with the HP Scan software to see if the same quality problems happen, and if so, try these steps in order:
Mac OS X: How to reset the printing system
Repair disk permissions
Restart the Mac
Install the full feature driver: HP Officejet 7610 Wide Format e-All-in-One series Full Feature Software and Drivers
Also install the Apple driver: HP Printer Drivers v3.0 for OS X
I hope that helps, let me know the results!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Color misregistration scanning with image capture under Leopard 10.5.2

The scanner is an older Epson Perfection 1250 Photo. Under Tiger, Image Capture scans perfectly. Under Leopard (Image Capture 4.0), the RGB channels in the image appear to be misregistered. I downloaded the Leopard compatible TWAIN driver from Epson, and the scan looks OK when using the Epson Scan app. The reason I would like to use Image Capture is that it offers PNG as a format for saving, while the Epson Scan app does not (TIFF is significantly bigger). Anybody noticed this issue?

Move the com.apple.ImageCaptureApp.plist file out of your home /Library/Preferences/ folder to the Desktop and try again. If that works, delete the moved file, and reset IC's preferences. If not, create a new admin user account, log in, and see if the problem persists. Report back.

Scanning with Image Capture and HP C4780

I am using Image Capture to scan photos from my HP Photosmart C4780.
When I "hide details" first an overview scan performs and then the scan performs and saves to the chosen folder.
When I "show details" I run into problems. An overview scan will perform in the same amount of time that it takes when I "hide details." However, when it performs an actual scan to save the photo, the time it takes to scan is much greater: approximately two minutes longer than above. Then, once the scan is complete it does not save the photo nor does it allow me to do anything within Image Capture. It simply shows a completed "scanning" bar and no photo in the background. At that time the only button available is cancel and nothing happens when I click it. (However, the cancel button does work if I do it in the middle of the scan.) Additionally, after quitting and reopening Image Capture I receive a message “Trying to open scanner session” then “Failed to open a session on the device.” The same problem persists when I shut down the computer and printer and then restart both.
I have tried reinstalling the HP software and drivers.
Also, I have changed the settings on "show details" and then went back to "hide details" to perform the scan and found that the new settings are applied. Therefore, I don't believe that it is the actual settings causing the problem.
I can scan using "hide details" since it seems to be a workaround, but I was wondering if someone else has had this problem, and/or if it is a sign that there is a bug somewhere that could mess up my scans. I'm planning on scanning lots of photos and wanted to make sure everything is working properly before I get too deep into this project.

Why use Image Capture when HP's software can do the same thing?

Scans with image capture don't show up in destination folders

When I tell Image Capture to save a scan in a particular folder, it doesn't show up there in the Finder. This is a fairly new trick. Sometimes after considerable fiddling, they will suddenly be there. I have no idea what it was that I did to get that to happen.
If I go into Photoshop or Word and search for the files, both Photoshop and Microsoft Word can see the files in the correct folder. The Finder just can't see them. Any idea what's going on?

I should add that the files do NOT show up when I search the computer via the Finder ( Command F).

Scanning with Image Capture eating hard drive space

This has been a reoccuring problem for me. If I scan around 30mb of images to an external drive, my hard disk ends up with a full message. I end up having to use a cashe cleaner to free the space up again. I've figured out that with the 8 GB of free space on my internal disk, if I scan around 7-8 images (around 15mb) it says I have filled the disk.
I'd appreciate any help I can get on this. It's a pain in the butt to have to keep clearing space only to have it filled again one image later.

my guess is that you need at least 3 times as much free space on your internal drive as you have now. OS X needs temporary space on that drive for every file move copy, scan, etc it does. you'll find recommendations of 10-20 percent of drive total space here.

Another Epson scanning problem with Image Capture

I've been having problems scanning with an Epson CX5600 for the previous month. I can print just fine, just can't scan with Image Capture or Vuescan (not so good free software). I always get "An error occurred during scan". I've tried repairing permissions, installing Gutenprint/cups drivers, all epson drivers on the site, and deleting ALL drivers in /Library/Printers/, which later it proceeded to download the Epson drivers automatically and still fail. Any idea? My dad's unibody MacBook works just fine with Photoimpression 5 and Image Capture.
Message was edited by: dimatrod

I've got the same problem w/my Epson perfection3490. Hope someone can help us both.

Epson 1640xl does't work with image capture.

I have an epson 1640XL scanner. I know the epson scan utiliy doesn't work with Snow Leopard. I have been instructed to use Image Capture.
I see the scanner on the left, and when it "overview" scan's the image the scanner makes noise but doesn't produce anything on the screen.
Any thoughts on how to get it working?
seth

I had all the problems stated above, while trying to scan with Image Capture. I got nothing but the "the scan operation is cancelled", after multiple tries. I called Epson. They said there was no driver that would work with OS X 10.8.4 for this scanner, and suggested that I call Apple. Apple said there was nothing they could do, and that I should call Epson. I followed the advise someone gave above, and downloaded EPSON Scan 3.8.0. The Epson software didn't work. It didn't seem to be able to pick up the 1640 XL. But, suddenly, I could preview with Image Capture. It was progress, but wouldn't work past the Overview step. The Scan button was "greyed out", not allowing me to proceed. I then tried importing through Photoshop. It works! Go to File/Import/Images from Device and you will get beautiful scans. Good luck, everyone.

Problem with image capture

I am having a weird issue with Image capture. When I connect my digital camera, my computer does not always recognize that there is a digital camera being attached, so I can not get the camera to mount and get the pictures of the camera.
It is not a cable issue. The camera mounts instantly when I use a Win 2000 machine that I have at work using the same cable. I have tried to reformat the SD card several times.
I have OS 10.4.8 on a 17 inch iMac Rev B). I have iPhoto v 5.0.4. This used to work very well initially, and has steadily gotten worse.
Any tips? Thanks
17 iMac Rev B Mac OS X (10.4.1)

Hi, Romulo.
1. What make/model of camera? Is it listed on the Mac OS X Digital Camera Support page?
2. Since you've mentioned Image Capture, I presume you do not mean iPhoto, i.e. you expect the Image Capture application (located in the Macintosh HD > Applications folder) to launch when you connect the camera. Is the camera recognized in iPhoto?
3. Try connecting the camera to a different USB port on your Mac. If you're connecting the camera to a USB hub (and your keyboard is a USB hub), try connecting the camera to a USB port directly on your Mac.
4. Is the camera battery fully charged, or is the camera powered via an AC power supply when you connect it to the Mac?
5. Try deleting the Image Capture preferences. There are at least four preferences files associated with Image Capture:• The file com.apple.ImageCaptureApp.plist in your Home > Library > Preferences folder.
• In your Home > Library > Preferences > ByHost folder, the files:• com.apple.ImageCapture2.xxx.plist
• com.apple.ImageCaptureExtension2.xxx.plist
• com.apple.ImageCaptureCamera.xxx.plist
where xxx is an alphanumeric string.6. You indicated the problem is intermittent: are you using certain other USB peripherals when the problem occurs vs. when it does not?
7. Immediately after the problem occurs, check the ends of these Console logs for clues. Clues might include messages related to Image Capture or USB at the time the problem occurs.
Good luck!
Dr. Smoke
Author: Troubleshooting Mac® OS X
Note: The information provided in the link(s) above is freely available. However, because I own The X Lab™, a commercial Web site to which some of these links point, the Apple Discussions Terms of Use require I include the following disclosure statement with this post:
I may receive some form of compensation, financial or otherwise, from my recommendation or link.

Problem with Image Capture Download Folders

Hi there - I was wondering if anyone might be able to help with a problem I'm having with Image Capture (version 3.0.3 (333))?
I use image capture to download photos from my digital camera and normally have no problems.
When I tried to do some downloads this morning, my normal list of folders in the "Download to" drop-down box is completely blank. It didn't even have the "Other" option to chose a folder. The Automatic Task drop down was also blank, I could not open preferences and in the "options" box, the ColourSync profile would not load anything.
I could not download the photos to anywhere - when I tried to "download some" it gave me an error message saying that I need to choose a download folder, but of course I am unable to do this.
This morning I tried repairing permissions in disk utilities, and removing the com.apple.imagecaptureapplist file and rebooting as suggested here:
http://discussions.apple.com/thread.jspa?messageID=10368631&#10368631
but that hasn't worked completely. I can now download the photos but they just automatically go to the "Pictures". At least I can download them now, but if I can get the two drop down boxes working again, and the other things working (preferences etc), that would be great.
One other thing, about a month ago I foolishly tried to rename my Home Folder without doing it the proper way. I had thought I had gotten everything back to normal with my library etc, but maybe there are a few unknown implications still out there, and this is one of them as I don't think I have tried to download any photos since then.
Your help is greatly appreciated!
Thanks,
Antony

Hi and thanks again
OK:
1. I found the photo and have put it back as the login page icon as close as I could to what it used to look like..
2. I trashed the user's .com.apple.systempreference file but it didn't work.
3. I then copied my .com.apple.systempreference file to their library>preferences folder but no luck.
4. Finally, I noticed the other user account had no system preferences file in their "Applications" folder. So I copied the system preferences file from my application folder across and used that to open system preferences, and that has seemed to fix it, ie. system preferences now opens directly from the apple menu.
So I am noticing a few things now:
5. The other user's "Applications" folder doesn't have many applications in it. It only has:
- Utilities
- Adobe Version Cue CS2
- Real Player
- iTunes (which was only downloaded there recently - post Home Folder name change I think)
- Imagecapture which I copied there yesterday
- and now System preferences
6. This is compared to my user account applications folder which has loads of other files in it, eg. Preview, Stuffit Expander, iDVD, iChat, Calculator, Chess, Skype, etc etc etc. I just can't remember if this was the case before the Home Folder rename.
7. Now, my user account used to be the only admin account, so it makes sense that my "Applications Folder" has more in it because programs could only have been downloaded there for a long time. The other person's user account has only been an admin account much more recently - say in the last year and very few applications (if any) would have been downloaded there.
8. Interestingly, while the other user account doesn't have the Skype or Preview file in their "Applications" folder, it does appear in their bar along the bottom of the screen that has the dashboard and finder icons (is this called the dock?).
9. Anyway, if you are in the other user's account and you click on Skype, iCal, Word or Preview in their Dock for example, those programs open no problem so the dock icons must somehow have survived the Home Folder renaming and stayed linked to the corresponding files in my "Applications" folder? But some other programs, eg. system preferences, image capture etc didn't survive it and became "delinked".
10. I also notice internetconnect still works in the other user account, even though there is no internetconnect file in that user's "Applications" folder.
11. So it seems that some links between the other user and my account have been severed, and some have survived.
Some other information:
12. Everything that was on the other user's desktop appears to have been recovered since the Home Folder debacle (I think getting the Library back helped this?), and I managed to redo the desktop picture/wallpaper.
13. I'm not sure if it is relevant, but in my account, Finder has a side bar on the left that is divided into an upper section and a lower section. The lower section has my home folder, a documents folder, a desktop folder, a pictures folder etc. On the upper section it has the macintosh disk icon, and also a Network Icon (that contains a library file and another file which I can't remember just now but can let you know if that helps). The other user account does not have the Network icon however. Do you think this might make a difference?
14. In addition to the other user account there is also a guest account on this computer which has suffered the same problems, eg. not being able to open imagecapture or systempreferences. However, when I fixed the problems in the other user account by copying over the imagecapture and system preferences files from my account to the other user account, the problems in the guest account were automatically fixed!
15. So it seems the guest login is somehow linked to the fixes in the other user account, but the other user account and the guest account are suffering some problems with links to my user account. Perhaps the latter was badly broken with the Home Folder rename incident?
16. Finally, if you go into Finder while in the other user's account, you can navigate to the applications folder in my account and access all the applications there, ie. Macintosh HD>Users>MyHomeFolderName>Applications. My applications folder is not blocked like some of the other ones, eg. Library, Desktop, Pictures etc.
17. Is there someway to re-establish the link between the other user account and my application's folder? I don't want to copy all the applications across even if I can do that, because it just takes up more space on the HD, but if that is all that can be done, then I will consider doing it...
Thanks again BDAqua!
Antony

Problem scanning with Image Capture

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