Problem sending calls from iPhone 4

My iPhone 4 does not receive calls from my fixed home line - but sending calls anywhere is apparently no problem - have been through complete Apple procedure for resolving problem (reinitialisation etc) but without success - any ideas out there ?

Thanks for responding so quickly !
In response to your queries:
- I have not yet consulted the carrier as yet (guess that is my next action tomorrow !)
- The fixed phone only seems to have a problem in calling my cellphone and no other !
-  I have not tried to call my cellphone yet from other fixed phones
- My cellphone receives calls from other cellphones
Hope this gives you a lead !

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