Problem setting up email

hello everyone, i reccently purchased a vodafone bb 8900 from my friend, i got it unlocked today and i am currently using an 02 sim card. My mate had his emails set up on the phone but deleted it before passing the phone on.
My problem is when i try to set up my emails i go to setup / setup wizard / email setup, there is no option to create or add an email account. Only the option to use a work email account with an enterprise server. And there is no shortcut to Email settings in the setup folder.
does anyone know how to set my emails up from here??
ps. this is my first blackberry and i am a complete novice with this sort of stuff so if you could keep it simple it would be much appreciated thanks Ryan
Solved!
Go to Solution.

Yes, you need a BlackBerry Data Plan from your carrier.
Call 02 and ask for the BlackBerry Data Plan for your account or tariff.
Without it, you have a nice device which will work for a WiFi-connected browser. No RIM push email or other applications which require the data plan.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Similar Messages

PROBLEMS SETTING UP EMAILS AS DEVICE REFUSES TO RECOGNISE PASSWORD AND/OR USER NAME

PROBLEMS SETTING UP EMAILS AS DEVICE REFUSES TO RECOGNISE PASSWORD AND/OR USER NAME
My 9800 ( I have 2 - one spare ) is driving me nuts- will not let me set up email accounts from my other Curve model.
Repeatedly told that either user name or details are wrong, yet they are RIGHT on website.
Exasperated
Help please??
Fair winds and kind landfalls

Thank you- I have read through that thread and can see some resonance with my issue.
My AOL emails work VERY fast with BB, in fact almost simultaneously received on PC & Torch " ping ping!"
This issue only raised its ugly head when I had 2 Torches replaced by my insurers.
Whilst the claim was in process I used a new Curve, loaded from backup on PC to keep emails going and of course phone & web facilities. ( I use the BB to power internet via bluetooth to my PC / laptop when living on a remote island with no phone lines or power supplies) All was fine. Swapping email accounts took a few minutes with the usual password confirmations for each AOL screenname etc.
Then the new Torches came back from insurers, and I tried to swap devices. Phoning & texting is fine. Al data and contacts swap over fine.
SETUP email accounts.............stymied every time. It says repeatedly that my user name/password is invalid etc etc etc
Have tried security wipes. Have tried setting up new BB ID & passwords on PC website. All is OK until I try to setup emails on the Torches. This has used up ridiculous amounts of time- all wasted.
I love the BB phones and the fast email push......in fact I recently bought a new Sony Xperia Z1 but sent it back because of wifi coverage meant no emails on that superb phone for lots of the time.
Good old BB I said..........I always get emails wherever I am. ( Rural Scotland has very patchy radio & wifi coverage)
Was about to purchase new Z10s just to get a bigger screen, but now I am averse to buying ANY BB phone again because this present mess means I may never get emails set up again. How nuts is that?
Many thanks for all help & suggestions..........boy do I need them!!
Kind wishes from West of Scotland
Fair winds and kind landfalls

Problems setting up email account

Have recently got a blackberry 9300 and having problems setting up my aol email account.
Do not know how to fix this problem, can anyone please give advice?

Hi and Welcome to the Forums!
Well, a bit more detail than "having problems" might help us just a bit...keep us from guessing, after all. In the meantime, see this:
http://us.blackberry.com/support/blackberry101/setup.jsp#tab_tab_email
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Problem setting up email on new Ipad

I have a problem setting up my email account on my new Ipad. I've checked the settings and password which are entered correctly. The Ipad error message states "Cannot Get Mail" the user name or password for "....." is incorrect. Any ideas please ??

Problem solved. The ipad default is set to IMAP. When I changed it to a POP server, problem solved.

Problems Setting up Email on Curve 8520

I'm not able to set-up email on my new curve 8520. I know that other people have posted about it before, but I still can't seem to get it working!
I have BIS and have already created a Blackberry ID. Whenever I go to email setup, the only option I'm presented with is "I want to create or add an email address" and when I click next it says "After you click Next teh Blackberry Internet Service setup application opens. After you finish setting up yruo email press the menu key and click close". On the next page , I'm asked for my username and password, and when I fill it in, I always get:
"The information you provided is incorrect. Retype your user name and pasword."
I know that my username and password are correct, as I've double checked them in BlackBerry App World, so the issue has to be coming from somewhere else.
I've contacted Vodafone several times, and RIM but no one has been able to give me a solution for this. Any help would be greatly appreciated!

heathermac wrote:
I know that my username and password are correct, as I've double checked them in BlackBerry App World, so the issue has to be coming from somewhere else.
Heathermac, the username and password for setting up your email on your BIS account is NOT the same as your BlackBerryID... two very different and totally separate things.
You might want to make your BIS login the same as your BlackBerryID, that would be convenient and a good idea, but they are not the same. They are set up differently, and one does not carry over to the other.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Having problems setting up email

Having trouble setting up email account on my iPad any ideas

Hi Patricia1946,
Thanks for using Apple Support Communities.
For more information on this, take a look at this article:
iOS: Setting up an email account
http://support.apple.com/kb/ht4810
For troubleshooting on this, take a look at this article:
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
Hope this helps,
Mario

Problems setting up email + understanding Pin and BB internet service

Hi,
I've been browsing for answers about my new black berry 9700.
When I try to set up my email on the phone it says. "Your email account is already activated for enterprise use."
I have no idea what that means.
I brought the Blackberry pretty much brand new, it was used for like a day.
the problem with that is I've never had a blackberry before and I don't know anything about setting up the email, blackberry internet service, enterprise, and the pin system.
Also, the other problem is that there are two icons for internet; Browser and WAP. I just want to connect to the internet via my wireless internet and not get charged, and want to know if I am getting charged.
Please help.

Shoulda done some reasearch first:
Using your WiFi router to connect to your 9700, you can use the WiFi hotspot browser ONLY to connect to the internet. You will NOT be able to use the RIM push email, Facebook app, BlackBerry Messenger, Maps, etc.
You MUST have the BlackBerry Data Plan on your service provider account for that.
Go to Options > Advanced > Browser and save that to HotSpot Browser.
Meanwhile, at Manage Connections, search for and connect to your WiFi router and you're set to go for the limited use you'll have.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Problem setting up email after Belle update

Hi, I was having this problem that after Belle update I could not receive emails after set up.
My email is with eircom.net and phone is with Vodafone Ireland. It is working afet I tried these settings.
Set your own email address, user name and password.
Try this settings:
Incoming server: webmail.eircom.net ( use your own, this in mine with eircom.net)
access point: internet
NB: security: OFF
Port: default
APOP secure login: OFF
outgoing server: For vodafone it is mail.vodafone.ie (Ireland)
Access point: internet
Security: OFF
port:default
Hope these help....

Problem solved. The ipad default is set to IMAP. When I changed it to a POP server, problem solved.

Problems setting up email client (Mac Mail) with BC hosted emails

This issue has me tearing my hair out! My client wanted to take advantage of the 10 emails addresses with WebBasics. Very simple to sort out and the emails are all happily available with mail going in and out through the WebMail interface. Brilliant.
However my client wanted to be able to access her emails through Mac Mail. And I cannot get the outgoing mail to work.
I have followed instructions to the letter, and I can get emails to come in but when I try to send it simply states that the stmp.clientsdomain.com say's it's offline.
I have tried using alternative ports, also using the ISP outgoing mail setting with no luck.
My main issue after speaking to the livechat guys at BC and using Factsheets, is the information on them (screenshots etc) just does not reflect Mac Mail, I admit that I am probably using a later / earlier version but the differences seemt o be huge. For instance, I keep being told that I need to UNTICK the SSL box during configuration. But my version of Mac Mail, doesn't give me the option to tick or untick at any point, it does however throw up a warning message saying that my client's domain is invalid inscure but I can carry on. Similarly when I look at the Account Summary on the FactSheet it says that it should show "SSL:OFF" but when I follow the instructions it states "SSL:ON" . I have gone into preferences afterwards to untick SSL but it still does not work.
Anyone have an answer?

Hi Peter,
I'm afraid not, I turned to Apple support forums, followed their advice for troubleshooting Mac Mail (obviously not relevant to you using Outlook) but It involved scanning ports checking firewalls etc, all of this was clear and I just cannot see the problem.
I even got one of the Livechat BC guys to look into it, by setting up a dummy email address on the client's account, I think he was rather intrigued, but I'm not sure he's had much luck as he still hasn't got back to and that was over 20 hours ago.
Can your client receive emails? I can only get my client's account receiving emails, when I try to send an email I just keep receiving an message telling me that it cannot connect to smtp!
According to the BC fact sheet for sending and receiving emails: "By Default, email software will set the SMTP port to 25, which is the standard port for the smtp protocol. However our mail service has two alternative ports available that you can send through. 8025 or 587.
However it's not blocked and those port settings didn't work either.
The Apple fact sheet made mention to firewall settings possibly also blocking, but it's not relevant to me using my version of OS.
Good luck, and please repost if you get any further.
I am now just looking for a reason that my client's mail WONT work on Mac Mail, just so I can sound professional when I tell them the answer is "no".
Penny

Problem setting up email account

I gave my husband my Blackberry Torch.
When I went to setup his email account I ran into a problem.
I go to Setup...go to Email Accounts...and then...nothing.
When I click on the Email Accounts icon...nothing happens.
I did a battery pull...restart...etc...
Where can I go to fix this issue!?

Prince2012's reply is correct.
Just to give you more options, you can also cruise over to http://rogers.blackberry.com from your PC browser to add, delete and edit email accounts on your phone. You'll need to contact Rogers for a password to the BIS site but it's nice to have another method available to you.
Cheers.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Problem setting up email-- Curve 9300

The first time I switched on my phone I got the intro. I had to skip the email set up at the moment.
Since then, when I try to set it up I just get the option enterprise and not the one for personal email.
Afterwards it gives an error message telling I should check with my network administrator but they don't know how to help me further. Furthermore, I have just changed carrier and I have exactly the same message. Does anybody know how can I do to set up my personal email address? Currently I cannot send emails.
Is it otherwise possible to do a complete reset so that I get everything you're supposed to get the first time you switch on your BB?
thank you very much

Do you have a BlackBerry Data Plan enabled on your account with your carrier or mobile provider?
You must, in order to get the RIM push email functions you are looking for, as well as addtional BlackBerry data services such as the internet browser, Facebook for BlackBerry, BlackBerry Messenger, and much more.
So, call your carrier and inquire about having the BlackBerry Data Plan added to your account.
Good luck.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

HT201320 having problems setting up email for a tiscali email address - after trying to verify ipda comes up saying cannot connect using SSL

trying to set up my tiscali email address on an ipad mini, after trying to verify, message comes up stating "cannot connect using SSL"

Not sure what the shortcut is. I'm just going, Settings > Mail > Add Account > Gmail
That is the GMail shortcut. That should work. Just for testing, use the "Other" shortcut.
Settings / Mail / Add Account / Other
Name: <put your name>
Email [email protected]
Incoming server: pop.gmail.com
Login: [email protected]
Password: yourpassword
Outgoing server: smtp.gmail.com
Login: [email protected]
Password: yourpassword
Hit SAVE.
It should set itself up correctly without you having to specify anything else. Try that.

I cannot send an email from my iPad 2? No problem receiving, why does this happen? Have tried the suggestions for setting up email and after doing the sync mail through iTunes receiving worked great but still cannot send? Any help would be great

I cannot send an email from my iPad 2? No problem receiving, why does this happen? Have tried the suggestions for setting up email and after doing the sync mail through iTunes receiving worked great but still cannot send? Any help would be great!

The fact that you can receive means you have a valid e mail address, and have established the connection to the incoming server, so all of that works. Since the send does not work, that means your outgoing server is rejecting whatever settings you used formthe outgoing set up. Try them again.
Google your particular isp, and ipad and many times you will find the exact settings needed for your isp. Or tell us here, and soneone else may be on the same isp. Some mail services need you to change a port, or have a unique name for the outgoing server.
Kep trying.

HT1277 having problem setting up a second email account

I am having problems setting up a second email account on my imac. help!

In the Add Account dialog, enter the information, then hold down the option key and click Continue. Finish setting up the account manually.

Having problems setting up ntlworld email on ipad 2. Help?

I am having problems setting up my ntlworld email on my new ipad 2. It works ok on my iphone 3. Trying to use the same settings as my iphone but its not setting up.

This should work for all email addresses managed by Virgin Media
          @ntlworld.com
          @blueyonder.co.uk
          @virgin.net
          @virginmedia.com
1. Turn on Settings > Airplane Mode.
2. Open Settings > Mail, Contacts, Calendars.
3. Tap Add Account….
4. From list choose Other.
5. Choose Add Mail Account.
6. In the New Account screen enter customer’s:
          Name (e.g. Johnny Appleseed)
          Email (full email address, e.g. [email protected])
          Password (password for email address)
          Description (this will automatically get filled in, but you can put something more meaningful e.g. ‘NTLWorld Email’)
7. Tap Next.
8. In the next screen ensure IMAP is selected.
9. Enter the following settings:
          Incoming Mail Server (section)
          Host Name imap.virginmedia.com
          User Name (full email address, e.g. [email protected])
          Password (password for email address)
          Outgoing Mail Server (section)
          Host Name smtp.virginmedia.com
          User Name (full email address, e.g. [email protected])
          Password (password for email address)
10. You will get an error that the IMAP server is not responding (Airplane Mode being on); just tap OK.
11. Tap Next.
12. You will get an error that the account may no be able to send or receive emails; tap Save anyway.
13. On next screen turn Notes off and tap Save.
14. The new account should be created; we now need to tweak some settings in it.
15. Tap the new account in the list.
16. On the next screen tap Account.
17. Where is says Outgoing Mail Server tap on SMTP smtp.virginmedia.com >.
18. On the next screen, under Primary Server, tap smtp.virginmedia.com.
19. Ensure the settings are as follows:
          Outgoing Mail Server (section)
          Host Name smtp.virginmedia.com
          User Name (full email address, e.g. [email protected])
          Password (password for email address)
          Use SSL is turned ON
          Authentication Password
          Server Port 465
20. Tap Done.
21. You will get an error that the SMTP server is not responding; just tap OK.
22. Tap Done.
23. You will get an error that the account may no be able to send or receive emails; tap Save anyway.
21. Tap Account to go back one screen.
22. Tap Advanced at the bottom of the screen.
23. At the bottom of the screen ensure the settings are as follows:
          Incoming Mail Server (section)
          Use SSL is turned ON
          Authentication Password
          IMAP Path Prefix is left blank (will show ‘/’)
          Server Port 993
21. Tap Account to go back one screen.
22. Tap Done.
23. You will get an error that the IMAP server is not responding; just tap OK.
24. Tap Done.
25. You will get an error that the account may no be able to send or receive emails; tap Save anyway.
26. Tap Mail… to go back one screen.
27. Tap Settings to go back one screen.
28. Turn Airplane Mode to OFF.
29. Press Home button and open Mail app to check it is now collecting and sending email.

Problem setting up email

Similar Messages

Maybe you are looking for