Problem setting up new account

My son will be leaving for college in a few monts and got a new laptop. We got I-Tunes up and running on it, and set up Home Sharing (he moved our library into his I-Tunes).
However, when we go to set up his own account, it says that there is already an account with that email. He has never set up an account with I-Tunes. We did recently change internet providers (a couple of months ago). How do we get around this. I don't want to "change password" on the account, since it obviously belongs to someone who never changed their email and we have no way of getting a hold of them. Any help or suggestions would be appreciated!
Christi

Hi amiaba, and a warm welcome to the forums!
I can't quite tell what it's doing, but open Keychain Access in Applications>Utilities, click on your Keychain on the left, put .mac in the search bar, once you find it, double click on it and click show password.
If you have no mail in there try this with Mail quit.
Drag this file to the Desktop...
/Users/YourUserName/Library/Preferences/com.apple.mail.plist
Start Mail & see if it steps you through it.
Not sure on the .uk thing, but is Date & Time>Time Zone set to the UK?

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