Problem setting up Sky Sports

Hi,
Received a BT Vision Box yesterday with the Viewing Card for Sky Sports 1+2. Bt Vision TV is all working fine, and put the viewing card into the slot within half an hour of setting the tv up. Followed the instructions and waited for the hour on the sky sports 1 channel but still had the black screen saying "Please insert your viewing card..." Have searched on the forums for a solution but can't see any for this problem. Checked on bt.com to see if i could re-activate the card but it had already been activated so no problem there.
Please help!!
Solved!
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Best suggestion is to phone up and get through to the technical team who will activate it. It is an automated process taking about 48 hours I believe
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TS1702 I have purchased sky sports for my ipad and cannot get it set up

I have just purchased sky sports for the ipad and cannot get it set up, the only thing I manage to see is sky sports news, can anyone help please

Try restarting the iPad (the red "swipe to power off", then power back on). That may get the movie to appear in the Videos app. If not, go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

Sky Sports 1 and 2 and BT in general - Absolutely ...

I would like to start by stating this will be a bit of an essay but I hope anyone who opens this thread up takes the time and consideration to read and takes it on-board, I am particurlarly aiming that at prospective BT customers who may be here to consider taking up a contract with BT, I strongly urge you to NOT DO THIS and to use my experience as the leading reason why.
We have been BT customers since we moved into our current property back in 2003, we have the current full package on offer, BT Infinity, with the Sky Sports and ESPN upgrades and the full On Demand and Broadband services. We have experienced numerous problems over the past three to four years with connectivity issues. The broadband drops in and out all the time, it's hard to put a level of consistency on this but on some days it can drop out 25-30 times, it can happen a lot at the weekend some weeks or weekdays on the others or both, the timing varies, it doesn't appear to be reflective of particurlar weather conditions, not that this should really matter anyway but we've been investigating all possible lines of enquiry as to why the problems keep happening, by my calculation we've had 18 engineers out to visit the property, I myself, and this does not include the other numerous phone calls made by fellow family members, have called and reported the problem to BT at least 50 times in this time period, I've taken days off work to wait for engineers, I've unplugged and reset my hub more times than I care to remember, we've had the hub itself replaced four times, the Vision box replaced twice, the lines re-routed through our house twice and more e-mails and letters than I reckon President Barack Obama sends in one year in office!
And so far, to date, and I am talking about in the last five days, the problem still exists! The only way to get the connection back is to turn the hub off and back on again, or use the reset button, which we all know disrupts the hub and often results in further faults down the line, I would love to not have to do this but given we're paying for 24/7 internet access I should not have to sit around waiting, in most cases, up to 3-4 hours for the signal to return to the hub by itself (I know, I've timed it, something else I've wated much of my own time doing). The lights don't flash or change colour on the hub either when this problem occurs (the hub should register lack of connection, with the lights going from blue to either flashing blue or, in most cases, red, just for the record they stay blue but we have used various devices in this house ranging from state-of-the-art, brand-new laptops to tablets to i-phones to desktops and the problem occurs the same for everyone so before I get one of the many excuses I've already had from BT that it's a potential "device problem" you can forget that one, been there, done that!).
I have urged, and urged, and urged the engineers, the people I speak to one the phone, the personal advisors our case has been passed on too, to look at potential problems outside our property i.e. the exchange. This has been rebuffed time and time again. "It's not the problem sir, the problem is here sir, the problem is not our fault sir" etc. etc. etc. Well, guess what....
We've just received a phone call informing us that, from June 10th in our area, due to issues with the exchange being able to hold the signal, Sky Sports 1 and Sky Sports 2 will no longer be avaliable on our BT package. As huge cricket fans, from a personal perspective, first off, this is infuriating. The person we spoke too also claimed Sky have "pulled the plug" on the package so, also, I'm a little confused as too which is the actual issue here resulting in the loss of Sky Sports? That you've known all along that there has been problem in my local area with the exchange and the signal it can hold, or that Sky have pulled the rights to their sports package? Or perhaps that you spent £757 million recently on a new TV rights package for Premiership football for two new BT Sports channels (those ones you see currently advertised, on, of all channels, Sky Sports 1 and 2!) and actually are just quite happy to cut customers out who have lined your pockets with substantial monthly fees for programming you knew full well didn't work when you first signed contracts with Sky to pick it up, and then distributed to customers? Are you seriously telling me after, by my calculation, three years, you didn't know Sky Sports 1 and 2 didn't work in my local area, yet carried on debiting bank accounts, advertising the channels, supplying them and then, now, with less than a month's notice, you've pulled the plug? That takes me right back to the title of my message - absolutely disgraceful.
I should make it clear at this point we have experienced problems with BT Vision too, albeit not lately, thank God, although that is not to say the problems wouldn't return. Signal dropping in and out, screen crackling and dropping out, black screens frequently on SS1, SS2 and ESPN etc. As for the On Demand service, that is obviously effected by the hub signal dropping in and out, the Vision box also does not appear to correlate with the hub when the signal returns and remains offline for a further amount of time, even when it is disconnected and then reconnected. It is constantly buffering too when the signal is low. Also, one other, far more minor point, you've been advertising 'red button coming soon' now for about three months!? I don't know what your definition of 'coming soon' is, but it's not the same as mine I can assure you, and I'm willing to bet quite a few others too!
Can you give me a good reason why I shouldn't report you too Trading Standards for misleading and false advertising? For 3 years you've been selling us a Sky Sports package you know full well won't work properly in our local area, I don't blame you for Sky's monpoly on sport, but perhaps you can explain to me why you've given two answers that completely contradict each other to the future dealings with Sky Sports in our local area? Why have you not addressed the issues with the exchange for our connectivity problems, despite the fact your now claiming it is what is probably attributed to causing our issues with the two sports channels? Also, I have worked in customer service jobs and I know people wind the heck out of you on some days, but a significant portion of your "customer advisors" are rude and ignorant. You ring the freephone number, your on hold for half-a-century, you get put through to the call-centre in Bombay and you are treated with contempt, I actually feel sorry for the people who work out there, they are clearly reading from a script and lack in clear English Language skills, which is not their fault, it's yours. As for anyone who takes dispute with that, go and ask them a question next time like "how is your day?" They won't answer, they can't, it's not on their call sheet. The few I have dealt with who have clear use of the language are, as I said, rude and ignorant, often accusing me, quite clearly, of lying and of having not reported the problem, for me then to find out a later date when I speak to the technical deparment and to BT Openreach (and yes, I know they are two seperate companies) that date is not transferred correctly between the two which is why whoever you speak too in the call-centre usually only has a last referral point for you from some years ago, it's also quite clearly a deflection manouvre to keep you away from actually getting your problem resolved, paying Openreach to dispatch engineers if required and so you don't clog up the minimal amount of contactable phone numbers for the average customer that are based in the UK.
Failure to receive a suitable and acceptable answer to my queries will result in me having no other option but to consider taking the matter further, I am also inclined now to make it my work between now and the date of June 10th to persuade everyone I know and they know to stay as far away from your company as possible and the "services" you claim to provide.
Also, as huge cricket, and for that matter, NFL fans, maybe you should consider that many sports-viewers in this country aren't just about football. Yes I know that's where the money lies but there is profit to be made from other sports ventures too, I don't think you realize just how many fans you are leaving out in the cold over this move, the whole reason we, and we are just one example, subscribed to the Sky Sports package was for the cricket, and for the NFL. Two sports that are entirely monopolized by Sky, yes I realize, as I state earlier, that's not your fault, but why don't you show a bit of interest in them then? Why don't you be slightly different, you have over £700 million to spend on Premiership football but little else? If you want to attract more customers and build larger profit margins, you have to be more diverse and explore new options and directions to do this.
I'm sure some will say, "why not get Sky?" Well unfortunately we can't due to our location but at least Sky were up-front and honest enough to tell us this when they first came to do a consultation, one, that by the way, we had as a secondary option to BT due to the attractions of the On Demand package, that then wasn't offered by Sky. How sad it's come too this and what an awful way to treat loyal customers who have upgraded to the packages you have offered in all innocence to obtain a better and more fruitful service? Customers who have never been late with payments either and used the likes of the Box office service for both movies and music (when the latter was chargable) as well, the money you have had off us, and that is what we've received in return and yet, perhaps, the poorest reflection on us, is we have stuck it for so long, but we are at the end of our tethers now and utterly furious at the decisions we've learned today that I am going to ensure we get to the bottom of this.
Thank you for taking the time to read, what I appreciate, is a lengthy message. I didn't want to have to write this but it was the only way of making our problems and feelings clear, and I wanted to include everything so as not too mislead anyone myself.

Sadly as this is customer to customer forum you are only talking to fellow customers.
Perhaps it would be better to contact the Mods who are the only BT employees here,
Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
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Playing sky sports app through my iPad to tv

Can not watch sky sports app from my iPad through the VGA adaptor to my tv, only sound comes out of tv and the picture just has sky sports on the screen, is there a setting to change this? Or is it restricted by sky from showing sky sports from my iPad, as all the other apps work fine like I player, itv etc please help.

I copied this from this website. The app merely plays the content. You have to subscribe.
http://www1.skysports.com/mobile/apps/7378885
* Sky ID required. If you are a Sky customer and do not currently have a Sky iD, visit My Sky for more information. If you are NOT a Sky TV customer you can purchase an auto-renewing monthly subscription to Sky Sports News for iPad for £4.99 (see the App store for details).

Having trouble downloading Sky Sports App

I have a Blackberry Pearl 9105 and I am trying to download the following app (Sky Sports Live Football Score Centre) however, everytime I try to download this app it keep saying "Unavailable for this device". I have friends who have it on their Blackberry's who are unable to help me as they can't understand why it isn't working.
Any help would be grateful.
Thanks

I have the same problem as well with the curve 9380 which is one of the latest devices. Other apps like whatsapp and screen muncher are unavailable as well.

Choosing the game you wish to see on Sky Sports 2 ...

On a Saturday on Sky sports you have repeated programmes" Football first match choice' It shows extended highlights of numerous games although each programme shows the same game and if you want to see a different one the on screen Sky instructions tell you to press the red button and you will then get the choice. These instructions seemed to be aimed at Sky subscribers and a sky remote.
How do I get to choose with a BT Vision remote as the red button does not take me to a screen where I can choose?
If I do not have the option then Sky sports for a footy fan who wants to follow their team is pointless as they will only be able to watch their team when they are fortunate enough that their team is the one showing (repeatedly) as the primary game. I can't imagine this is the case and that we are paying for Sky sports without access to all of the available content?

Kitersteve wrote:
I wasn't and there lies the problem. I therefore rightly assumed that paying for Sky Sports 1 & 2 I would get all the features that exist within those 2 sports channels. If I had been told I would not have suscribed as I cannot watch edited highlights of the team I support each week, a key feature for any football fan who I would imagine make up the majority of suscribers to these channels.
Not in a bonused/targeted sales agents best interest to highlight what is missing from the channels to a prospective purchaser. Mis sold
I shall be cancelling unless Eurosport is being added any time soon as my other interest is Cycling and there is very little of that on these channels
If this feature was so important to you...
Why didnt you ask?
Rank - Mostly Harmless.

Sky Sports "No Info"

Ever since Sky Sports and ESPN were changed so they were delivered over Infinity I have had a problem recording.
Sky and ESPN have good pictures, so my Infinity speeds are adequate.
When I press the 'i', or 'select' buttons all I see is 'No Information Available'.
As there is no information available I cannot record. Even if I am watching the program I cannot use the 'record' button !
I have now missed two Lions rugby matches that were the sole reason for keeping my subscription.
Has anyone else had this problem and is there fix please ?

Having spent an unhappy hour trawling through the forums I found it ...remove the plug and reboot.
Why didn't I think of that.....
Apparently likely to happen again, probably after updates in October.

Lost Sky Sports, rang Help line, lost will to live...

Hello all. Any mods listening? Please help. Along with others, found Sky Sports dead on me last night (see other thread). Rang India, poor bloke tried to help but had to plough through his standard tests and while he was doing that the phone went dead (and no, no-one rang back). So, I've tried the switch off- wait- restart-retune as recommended by the voice-over on the 0800 number, but still can't see Sky; I'm getting the Please Insert Viewing Card message again, just as before. Two questions: 1. will this keep happening? 2. Just what was the problem that led to this happening? Oh yes, and a third: how come the nice man in India didn't know anything about it?

Thanks for reply. The problem was the same as that described in other threads, including 'Sky Problems', if I remember the thread correctly. The screen was giving me the same message as I got when first registering it- PLEASE INSERT CARD... etc. When I did the switch-off/switch-on routine this morning, the box obviously downloaded a significant update. What is so frustrating is having to guess what's happening. There was obviously a serious and widespread problem; the message in the intro on the 0800 teccie help line said so. Now it's sorted I'm still none the wiser and still don't know how likely it is to happen again. The help guys cliamed not to know anything about any widespread problem and simply took me through their standard problem-solving routine (or rather, started to until the phone went dead). It's a great shame that BT produces services and stuff that are worth having but simply hasn't got the hang of communicating with customers. For example, why not put bulletins on known problems somewhere prominent on this web site? Anyway, that's enough whingeing, until the next time.

Question about integrating BT Sport in Sky Sports

Hi, I've recently moved house and am looking to get BT broadband/BT sport + Sky Sports. But since I'll have to register and have BT broadband installed first (for the phone line) before I have my Sky Sports set up will I have to add another 12 months to my 18 month BT contract to have BT Sport added to my Sky TV?
Thanks
Solved!
Go to Solution.

No, the condition for free sports is that you have at least 12 months remaining on your BT Broadband contract, which you will have.
To say thanks for a helpful answer, please click the white star

No sky sports!!

activated & updated already - watched the barca game last night?
On the phone to a call centre - all of whom are no help and extremely frustrating!!!
any ideas?
It says i need to activate but i already did this?

Hi Brio007,
Welcome to the forum.
BT has changed the way in which we transmit Sky Sports 1 and Sky Sports 2 to our customers. We have made every effort to ensure our customers can continue to enjoy viewing these channels without interruption.
In a very small number of instances it is possible the process may fail and you may lose access to Sky Sports 1 and Sky Sports 2. If this happens and you are seeing the message on your set top box “Please insert the viewing card in the viewing card slot, insert with gold chip upwards, if not activated in 1 hour visit www.bt.com/help/sport your viewing card may need to be re-activated. You can do this simply and easily online by visiting www.bt.com/help/sports
If you have already done this please try one more time. If it fails again please reply back here.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Sky Sports on Now TV

Is it still true that you can't get Sky Sports on Now TV on You View?

According to the official Nowtv statement on their website:
Due to the Live TV restrictions that are currently on YouView, we won’t have any TV channels or box sets being shown on YouView.
Several people have questioned why Now TV cannot now offer live channels given that recent Youview software updates enable this to occur.
Sky/Now TV do have an arrangement whereby Sky Sports is available thru the Talk Talk Player.
Recent media articles have speculated over Sky's concerns about the costs of operating its Now TV services on Youview.

Sky Sports – not available for me

Now Im not just going to bash BT Vision mindlessly but Im so angry right now. I originally got Bt Vision because it was cheap and great value and fantastic series on demand. I have had little or no problems in the past 18 months as a Bt vision customer and no problems with the broadband or phone but this week I am cancelling Bt vision.
I ordered Sky sports one and two, great deal on the face of it however today I find out I cant even get it in my area! What angers me most is that there are massive billboards and adverstisements in my town about this deal when no one in the area can receive it. Why sell it to me when I cant even watch the content the bloke on the phone did a check for me and said I would be able to receive sky sports 100 per cent yet a week later im told I can't.
Im cancelling my Bt vision contract today and heading home to sky as I had a leaflet through my door today saying I can have 12 months three sky sports if I return!
I advise any sports fans not to get Bt Vision its just not worth it.

Llanad I assume like me you are in Bristol/Somerset area and therefore on the Mendip transmitter? I subscribed 3 weeks ago - the BT postcode checker confirmed I could get SS 1 and 2 - only to discover no-one using Mendip will get SS for about a year.
I am furious with BT over this for many reasons. They have caused me to transfer my broadband to BT as part of a package to get SS, under completely false pretences. I have spent hours trying to find out what is going on, but have heard nothing from BT. No email or phone call or announcements on the website to confirm about the Mendip transmitter - I only actually found out from posts on this forum. 2 phone calls have been answered by staff with no information, who have promised me a call back within 24 hours by someone who would be able to help me - I'm still waiting after 2 weeks.
What I really want is an official position on this from BT:
WHEN will I be able to get SS from the Mendip transmitter?
WILL you be enabling me to receive it through broadband in the meantime?
WHAT are my options for cancelling?
Can a moderator help me?

TS1702 sky sports tv subscription not recognised on my ipod touch

I have recently acquired an ipod Touch after using an ipod classic over many years and an iphone (3gs) recently. The ipod touch is now synchronised with iTunes OK and all previous apps (re)installed. However, when I try to subscribe to the Sky Sports TV app it appears to accept my subscription but doesn't allow me access toi the service! iTunes shows this subscription as ACTIVE. I have tried removing and re-installing the Sly Sports TV app but the problem persists. Any ideas anyone?

How did you resolve this, just had exactly the same problem... on iPod Touch. Sub went thro all ok, says I'm subscribed but still asking me to subscribe and pay again!
This is the first device i've used it on too...
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Lost Sky Sport/BT Sport

I've lost both Sky And BT Sport. This is after they've consistently been available without buffering for 10 months. My download speed has dropped from 5.5 TO 3.6 mbps. I've spent days onto the helpdesk, re-booted the router / vision box endless times, changed the ethernet port etc....all to no avail. I'm still awaiting a call back, promised hours ago and am at my wits end as I'm paying for a service which isn't available. Can anybody help?

tonycat0 wrote:
I've lost both Sky And BT Sport. This is after they've consistently been available without buffering for 10 months. My download speed has dropped from 5.5 TO 3.6 mbps. I've spent days onto the helpdesk, re-booted the router / vision box endless times, changed the ethernet port etc....all to no avail. I'm still awaiting a call back, promised hours ago and am at my wits end as I'm paying for a service which isn't available. Can anybody help?
Probably too late, but reading your original post it seems your BB speed is the issue. Dropping below 5mbps will give you problems streaming both BT and Sky Sports.

Change Registered Device Sky Sports Mobile TV Android

Sorry I missed my live chat invite. I never relised anyone had sent me a private message. I never got an e-mail or anyting to tell me I had a PM. Can somebody at Sky please send me another invite and I will be more than happy to give you any details you will need to help get Sky Sports working on Android for me again. Thanks.

Thank you Sky team. This problem is now resolved. My Sky sports Mobile TV is working again I mean't to ask this earlier but if I ever change my Android device (that supports Sky Sports Mobile TV) again in the future do I have to go through the same process? Is it just a case of unsubscribing with your old deivce on Google Play and then subscribing again with your new device?

Problem setting up Sky Sports

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