Problem setting up smtp mail out .

Question

Hi all you good people .
I am having a problem setting up the mail program . I'm using mail two under os-x leopard 10.5.7 . I have the pop mail working fine , but for some reason or another it wont send the mail out . I remember I got it working before , but it was a pain in the butt to do . So I ma forced to use Microsoft Entourage for my mail receiving and sending . I think Microsoft Takes more skill to use than the apple mail program .
I would love for someone to help me solve this . My mail server is from time warner . I use there High speed internet for my mail access .
P.S Roadrunner .

Answer 1

Hi,
I assume you are using Mail 3.6, and not "mail two"?
What Authentication are you using on this SMTP? If not already, try using None, and removing Password and Username from SMTP setup for at least one test. Most Roadrunner SMTP are authenticated by reference to the IP address of your Modem, and using a separate authentication of the SMTP results in failure.
Mail Preferences/Accounts/Account Information, then click on the arrows beside the name of the SMTP in the section on Outgoing Server. After you click on the arrows, choose Edit Server List. Then if the SMTP is set up with the correct name, etc, click on the Advance Tab, use Custom Port with Port 25, None as authentication, and do not enter any Username and Password. Under authentication of None, the name of the SMTP will not have your Username appended. This is the equivalent, after having previously done the set up, to those email clients with a setting to use the info of the Incoming for authentication.
Let us know, but Roadrunner can vary from area to area on this, but this is the way it seems to always work.
Ernie