Problem signature: Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 21.0.0.4879 Application Timestamp: 518ec3cc Fault M

on many occasions but not all i get the message that the firefox apllication can't close. the following error info appears on the screen. i've included the last three appcrash reports. any ideas?

Hello,
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.''
To Reset Firefox do the following:
#Go to Firefox > Help > Troubleshooting Information.
#Click the "Reset Firefox" button.
#Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
#Firefox will open with all factory defaults applied.
Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
Did this fix your problems? Please report back to us!
Thank you.

Similar Messages

I have not been able to open up Lightroom on my computer for over a year now. Whenever I double click on it, this comes up - can anyone help? Problem signature: Problem Event Name:APPCRASH Application Name:lightroom.exe Application Version:3.4.1.10

I have not been able to open up Lightroom on my computer for over a year now. Whenever I double click on it, this comes up - can anyone help? Problem signature: Problem Event Name:APPCRASH Application Name:lightroom.exe Application Version:3.4.1.10

First thing to try is the latest version of Lightroom (currently 5.6). If it don't crash, then problem solved - upgrade.
If Lr5 won't run on your machine, then Lr4 instead.
If both Lr5 and Lr4 crash on your machine, then at least you know it's a not a Lightroom version problem but something wonked in your system.
If you can't figure out how to resolve the crash on the system you have, then it's time for a new system (or try another converter/editor app).
PS - A few things to try:
* After re-installing new version, if that doesn't fix it, then get rid of all Lightroom-related data files (rename them so they can be restored), in case problem is in Lr data file.
* Remove all non-essential hardware in case problem is hardware/driver.
* Startup up machine with minimal software services.
* If still no go, consider updating driver software, including mainboard drivers and/or bios firmware if need be.
* Of course run all the system hardware and software diagnostics you can - problem could be failing disk or ram..
* Check system event logs for any clues.
If you don't know how to do some of these things - ask.
Do not say "you've tried everything" unless you want a lecture - there is most definitely something you haven't tried. It's like when you can't find your car keys - you haven't looked everywhere - there is somewhere you haven't looked!
PS - Has Lightroom EVER worked on your machine? what's changed since then..
Good luck,
Rob

Description Faulting Application Path:     C:\Program Files\Safari\Safari.exe Problem signature Problem Event Name:     APPCRASH Application Name:     Safari.exe Application Version:     5.34.57.2 Application Timestamp:     4f982b5e Fault Module Name:

Description
Faulting Application Path:    C:\Program Files\Safari\Safari.exe
Problem signature
Problem Event Name:    APPCRASH
Application Name:    Safari.exe
Application Version:    5.34.57.2
Application Timestamp:    4f982b5e
Fault Module Name:    KERNELBASE.dll
Fault Module Version:    6.1.7601.18015
Fault Module Timestamp:    50b83b16
Exception Code:    80000003
Exception Offset:    0003491e
OS Version:    6.1.7601.2.1.0.256.1
Locale ID:    1033
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
Extra information about the problem
Bucket ID:    3349202712

im having this problem to ive uninstalled and installed but this still comes up!!
Problem signature:
Problem Event Name:    BEX
Application Name:    iTunes.exe
Application Version:    10.7.0.21
Application Timestamp:    504d85d9
Fault Module Name:    StackHash_0a9e
Fault Module Version:    0.0.0.0
Fault Module Timestamp:    00000000
Exception Offset:    00000000
Exception Code:    c0000005
Exception Data:    00000008
OS Version:    6.1.7601.2.1.0.768.3
Locale ID:    5129
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

CS5 has stopped working pop up everytime when selecting fonts. details: Problem signature:   Problem Event Name:APPCRASH   Application Name:Illustrator.exe   Application Version:15.1.0.39   Application Timestamp:4d76c9e3   Fault Module Name:CoolType.dll

Stops responding, etc
details
Problem signature:
Problem Event Name:    APPCRASH
Application Name:    Illustrator.exe
Application Version:    15.1.0.39
Application Timestamp:    4d76c9e3
Fault Module Name:    CoolType.dll
Fault Module Version:    5.7.83.9418
Fault Module Timestamp:    4c296b69
Exception Code:    c0000005
Exception Offset:    00021ae1
OS Version:    6.1.7601.2.1.0.768.3
Locale ID:    1033
Additional Information 1:    8e1b
Additional Information 2:    8e1b636bd3438ac15d03ef1549553b25
Additional Information 3:    1b31
Additional Information 4:    1b316dab8b65bf468124c367b4a50e14

But I am assuming that when I make the installer, the 32-bit Run Time Engine is appened with the installer, as show below
Since from the picture you can see its including the support installers from '\Program Files (x86)\'
The application runs queries to fetch data from database in SQL server 2008, and for that I am using a Microsoft SQL Native Client 2008 R2 64 bit ( this is the only version that installs on either PC, even the one on which I developed my LV Application).
I am not using any driver, only toolkits for reports - and for that I un-checked the "Remove unused polymorphic VI instances" when making the executable, otherwise LV throws up an exception that share variable are not being included.
Yes I did reboot every time after I ran the installation.
Still getting the same error.

My system is crashing and vies the following: Problem signature: Problem Event Name: APPCRASH Application Name: Acrobat.exe Application Version: 11.0.10.32 Application Timestamp: 547e97af Fault Module Name: Accessibility.api

My system is crashing
Problem signature:
Problem Event Name: APPCRASH
Application Name: Acrobat.exe
Application Version: 11.0.10.32
Application Timestamp: 547e97af
Fault Module Name: Accessibility.api
Fault Module Version: 11.0.10.32
Fault Module Timestamp: 547e9587
Exception Code: c0000005
Exception Offset: 00038776
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Hi Sue,
Does this happen with any particular file or all files?
Since the crash report above mentions accessibility.api, so are you working on any related function like adding tags etc. when Acrobat crashes?
Disable all the 3rd party services working in the background and check.
Regards,
Rave

I upgraded i tunes and it crashed...in winows 32 bit ista home premimum and error is ...Problem signature:   Problem Event Name:     APPCRASH   Application Name:     iTunes.exe   Application Version:     11.1.4.62   Application Timestamp:     52ddbf7a   F

i m using window vista32 after itunes upgrade.. itunes crash ..
Problem signature:
Problem Event Name:          APPCRASH
Application Name:          iTunes.exe
Application Version:          11.1.4.62
Application Timestamp:          52ddbf7a
Fault Module Name:          ntdll.dll
Fault Module Version:          6.0.6000.16386
Fault Module Timestamp:          4549bdc9
Exception Code:          c0000005
Exception Offset:          00062086
OS Version:          6.0.6000.2.0.0.768.3
Locale ID:          16393
Additional Information 1:          a183
Additional Information 2:          96f68295953afa2675d1551e001cfa2f
Additional Information 3:          5630
Additional Information 4:          5482da5e28e2dc79b1d40bd90d8c9b

Fault Module Name:          ntdll.dll
Fault Module Version:          6.0.6000.16386
Even if you don't have any third-party plug-ins or add-ons, try opening iTunes in safe mode as per the instructions in the following document:
iTunes: Troubleshooting issues with third-party iTunes plug-ins
If iTunes opens in safe mode, quit iTunes and then try launching it again normally. Does it launch without the error messages this time?

Problem signature:, Problem signature:Problem Event Name: APPCRASH

Hello,
I really need help on this: After I updated my IPhone4 to IOS 5.0.1, I haven't been able to Sync anything even though I have backed up everything. So I had to set my Iphone as a new device. Below is what I keep getting every time that I connect my Iphone to Itunes... It is really frustrating.
Problem signature:
Problem Event Name: APPCRASH
Application Name: SyncServer.exe
Application Version: 17.669.5.1
Application Timestamp: 4e66ceff
Fault Module Name: CoreFoundation.dll
Fault Module Version: 1.630.15.0
Fault Module Timestamp: 4e7196ac
Exception Code: c0000005
Exception Offset: 0004bd33
OS Version: 6.1.7601.2.1.0.768.2
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
What should I do?
Thanks,
SS

Hello,
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.''
To Reset Firefox do the following:
#Go to Firefox > Help > Troubleshooting Information.
#Click the "Reset Firefox" button.
#Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
#Firefox will open with all factory defaults applied.
Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
Did this fix your problems? Please report back to us!
Thank you.

Premiere Pro: Problem signature: Problem Event Name : APPCRASH

good day , I have this problem
Problem signature: Problem Event Name : APPCRASH Application Name : Adobe Premiere Pro.exe Application Version : 8.1.0.81 Stamp Date / Time of Application : 5426694c Fault Module Name : devenum.dll Fault Module Version : 6.6.7600.16385 Stamp Date / Time Fault Module : 4a5bded7 Exception Code : c0000005 Exception Offset : 00000000000016a0 OS Version : 6.1.7601.2.1.0.256.48 Location ID : 1046 Additional Information 1 : 5ccc Additional Information 2 : 5cccf27e044b0256c4ea5fa7222c3892 Additional Information 3 : D028 Additional Information 4 : d028f629c279c9658ea3ed1061ca17f0 Read our privacy statement online : http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0416 If the online privacy statement is not available, please read our privacy statement offline : C : \ Windows \ system32 \ en-US \ erofflps.txt

More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
Exactly what is INSIDE the video you are editing?
Codec & Format information, with 2 links inside for you to read http://forums.adobe.com/thread/1270588
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
https://forums.adobe.com/thread/1070933 for screen shot instructions
Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download

My itunes will not work and this is the error message. Problem signature:   Problem Event Name:     BEX   Application Name:     iTunes.exe   Application Version:     11.0.1.12   Application Timestamp:     50c8fc7e   Fault Module Name:     QuickTime.qts_un

Problem signature:
Problem Event Name:          BEX
Application Name:          iTunes.exe
Application Version:          11.0.1.12
Application Timestamp:          50c8fc7e
Fault Module Name:          QuickTime.qts_unloaded
Fault Module Version:          0.0.0.0
Fault Module Timestamp:          4ea5d609
Exception Offset:          653f1040
Exception Code:          c0000005
Exception Data:          00000008
OS Version:          6.1.7601.2.1.0.768.3
Locale ID:          1033
Additional Information 1:          0a9e
Additional Information 2:          0a9e372d3b4ad19135b953a78882e789
Additional Information 3:          0a9e
Additional Information 4:          0a9e372d3b4ad19135b953a78882e789

I am encountering the same thing as I am trying to restore my iPhone. How to fix this? I tried repairing iTunes. Still having the issue.

My itunes wount open when i try to open it this message comes up Problem signature:   Problem Event Name:     BEX   Application Name:     iTunes.exe   Application Version:     10.6.3.25   Application Timestamp:     4fd16377   Fault Module Name:     CRYPTU

when i try to open my Itunes this Message comes up
Problem signature:
Problem Event Name:    BEX
Application Name:    iTunes.exe
Application Version:    10.6.3.25
Application Timestamp:    4fd16377
Fault Module Name:    CRYPTUI.dll_unloaded
Fault Module Version:    0.0.0.0
Fault Module Timestamp:    4ce7b847
Exception Offset:    68221040
Exception Code:    c0000005
Exception Data:    00000008
OS Version:    6.1.7601.2.1.0.768.3
Locale ID:    5129
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Taken at face value, you're having trouble with a Windows operating system file there.
Perhaps try an sfc /scannow. For instructions, see the following Microsoft document:
How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

My itunes wont work. I keep getting this Problem signature:   Problem Event Name:     BEX   Application Name:     iTunes.exe   Application Version:     10.7.0.21   Application Timestamp:     504d85d9   Fault Module Name:     QuickTime.qts_unloaded   Fault

My itunes usnt working. I keep getting this message.
Problem signature:
Problem Event Name:          BEX
Application Name:          iTunes.exe
Application Version:          10.7.0.21
Application Timestamp:          504d85d9
Fault Module Name:          QuickTime.qts_unloaded
Fault Module Version:          0.0.0.0
Fault Module Timestamp:          4f8f8a5b
Exception Offset:          70be1040
Exception Code:          c0000005
Exception Data:          00000008
OS Version:          6.0.6002.2.2.0.768.3
Locale ID:          1033
Additional Information 1:          b9b5
Additional Information 2:          063aa4ebde4a7a45f8c482e6ed282861
Additional Information 3:          b251
Additional Information 4:          0639314542445d4694fa87cff3be7aa4

Fault Module Name:          QuickTime.qts_unloaded
Fault Module Version:          0.0.0.0
Try updating your QuickTime player to the most recent version.

Problem signature:   Problem Event Name:     BEX   Application Name:     iTunes.exe   Application Version:     10.3.1.55   Application Timestamp:     4deec351   Fault Module Name:     MSVCR80.dll_unloaded   Fault Module Version:     0.0.0.0   Fault Module

Installed itunes for 64 bit windows 7 as instructed.
Installation successful, but upon opening itunes, I get this message:
Problem signature:
Problem Event Name:    BEX
Application Name:    iTunes.exe
Application Version:    10.3.1.55
Application Timestamp:    4deec351
Fault Module Name:    MSVCR80.dll_unloaded
Fault Module Version:    0.0.0.0
Fault Module Timestamp:    4dcddbf3
Exception Offset:    72c129e1
Exception Code:    c0000005
Exception Data:    00000008
OS Version:    6.1.7600.2.0.0.768.3
Locale ID:    1033
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
I've uninstalled and installed 3 times and get the same problem.
Please advise!

I am encountering the same thing as I am trying to restore my iPhone. How to fix this? I tried repairing iTunes. Still having the issue.

Problem signature:   Problem Event Name:     BEX   Application Name:     iTunes.exe   Application Version:     11.0.1.12   Application Timestamp:     50c8fc7e   Fault Module Name:     StackHash_0a9e   Fault Module Version:     0.0.0.0   Fault Module Times

ITunes app crashed after startup with following errors.
Problem signature:
Problem Event Name:                        BEX
Application Name:                             iTunes.exe
Application Version:                           11.0.1.12
Application Timestamp:                     50c8fc7e
Fault Module Name:                          StackHash_0a9e
Fault Module Version:                        0.0.0.0
Fault Module Timestamp:                  00000000
Exception Offset:                                00000000
Exception Code:                                  c0000005
Exception Data:                                   00000008
OS Version:                                          6.1.7601.2.1.0.256.4
Locale ID:                                             1033
Additional Information 1:                  0a9e
Additional Information 2:                  0a9e372d3b4ad19135b953a78882e789
Additional Information 3:                  0a9e
Additional Information 4:                  0a9e372d3b4ad19135b953a78882e789
Any ideas, tried reinstalling ITunes, no change.

I am encountering the same thing as I am trying to restore my iPhone. How to fix this? I tried repairing iTunes. Still having the issue.

Description: A problem caused this program to stop interacting with Windows. Problem signature: Problem Event Name: AppHangB1 Application Name: firefox.exe Application Version: 1.9.2.3855 Application Timestamp: 4c48d5ce Hang Signature: 9962

I am having this problem, in the first window when I try to do anything.
Description:
A problem caused this program to stop interacting with Windows.
Problem signature:
Problem Event Name: AppHangB1
Application Name: firefox.exe
Application Version: 1.9.2.3855
Application Timestamp: 4c48d5ce
Hang Signature: 9962
Hang Type: 0
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Hang Signature 1: 5df72ce88195c0212c542e9c8c172716
Additional Hang Signature 2: 2b94
Additional Hang Signature 3: 9acafbb8ad01bf9d2eb258d8fddad3ca
Additional Hang Signature 4: 9962
Additional Hang Signature 5: 5df72ce88195c0212c542e9c8c172716
Additional Hang Signature 6: 2b94
Additional Hang Signature 7: 9acafbb8ad01bf9d2eb258d8fddad3ca
== This happened ==
Every time Firefox opened
== User Agent ==
Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US) AppleWebKit/533.4 (KHTML, like Gecko) Chrome/5.0.375.99 Safari/533.4

I suspect a RAM or hardware problem.

A problem caused this program to stop interacting with Windows. Problem signature: Problem Event Name: AppHangB1

I have received the following error message with Adobe Acrobat Pro XI when working with Portfolio Files. I am operating Windows 7 Professional.
Has anyone found a fix for this issue?
Description:
A problem caused this program to stop interacting with Windows.
Problem signature:
Problem Event Name: AppHangB1
Application Name: Acrobat.exe
Application Version: 11.0.10.32
Application Timestamp: 547e97af
Hang Signature: 8dc7
Hang Type: 0
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Hang Signature 1: 8dc7ed9d7ff41b8cc5ee35b7294b45e9
Additional Hang Signature 2: e6d0
Additional Hang Signature 3: e6d001594873a6b1363ccd82616a4edf
Additional Hang Signature 4: 8dc7
Additional Hang Signature 5: 8dc7ed9d7ff41b8cc5ee35b7294b45e9
Additional Hang Signature 6: e6d0
Additional Hang Signature 7: e6d001594873a6b1363ccd82616a4edf
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
Please help
John Sorkin [email protected]

jamodi
What computer operating system is your Premiere Elements 12 installed?
How far into the opening of the program do you get? Do you get to the Expert or Quick workspaces?
And, if so, how long can you stay there? What are you doing when you get this message, opening a new project
or opening an existing one that has been saved/closed or just trying to launch the program from the desktop icon.
Are you running the program Run As Administrator and from a User Account with Administrative Privileges?
Do you have the McAfee antivirus program? Do you have the latest version of QuickTime installed on your computer
with Premiere Elements 12?
What video card/graphics card does your computer use? Have you verified at the web site of the manufacturer of the
card that the video card/graphics card driver is up to date?
If you do not know, check the Device Manager/Display
Adapters to determine if you have 1 or 2 cards.
Depending on your answers, the next step will be
Uninstall the program the usual Control Panel way.
(If you can get into the program long enough to go to Help Menu/Sign Out, please do that to deactivate the program
before going to the uninstall in Control Panel area.)
Do a run through with ccleaner (both the regular cleaner and registry cleaner parts) to get rid of leftovers from
incomplete uninstalls and reinstalls.
https://www.piriform.com/ccleaner
Reinstall the program with the antivirus and firewalls disabled.
(If you have McAfee as the antivirus, that may be problem, and we can take care of that without having to go
through this uninstall/ccleaner/reinstall.)
Let us start here and then decide what next.
Thank you.
ATR

Problem signature: Problem Event Name: BlueScreen

SYSTEM: HP TouchSmart 320-1050 Windows 7 64-bit
"This is what it says when get the blue screen"
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\092512-16629-01.dmp
C:\Users\User\AppData\Local\Temp\WER-37440-0.sysdata.xml
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
Thank you,
Joe

SYSTEM: HP TouchSmart 320-1050 Windows 7 64-bit
"This is what it says when get the blue screen"
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\092512-16629-01.dmp
C:\Users\User\AppData\Local\Temp\WER-37440-0.sysdata.xml
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
Thank you,
Joe

Problem signature: Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 21.0.0.4879 Application Timestamp: 518ec3cc Fault M

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