Problem Signing into ePrint

I am trying to sign into ePrint but I keep getting this message at the top of the screen.
Ajax submit failed: error = 403, Forbidden
Does anyone know what this error message means or find out what it means.
It may have something to do with the printer being wrongfully listed as "out of warranty" .   It was purchased March 13 2013 and I have sent them a request to be moved to warranty status with supporting receipt.  If this error message is for something else, does anyone know what it is referring to or how to resolve it.
Thanks,
Wes49

I just did that - but now the HP ePrint site is 'down for maintencance'.
I will confirm later, thanks.

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