Problem signing into the support community

I am posting this question on behalf of my wife.  She can sign in to the community to the point where her Apple ID and password are accepted, but can get no further.  She enters the community username she has used before, but a box comes up saying that her Apple ID is taken already.  It is, by her, she has had this apple ID for years.  She has tried changing her password but to no avail.  She cannot get into the support community.  I hope someone can help. PLEASE.

Well, not to worry.   Though it is a curiosity.   Usually when you click on your own (husband's) question and scroll down the page underneath each answer will be the available stars to award.  You just click on the star.   Whether your husband has to do it as he started the thread, I don't know.
But as I said, I'm happy to have helped, and you are happy with the outcome.

Similar Messages

  • I get an error message when trying to sign into the support community with another Apple id. On the pick a username screen I get "an account utilizing this address already exists...." despite trying a few usernames. Anyone know how I can resolve this?

    I get an error message when trying to sign into the support community with another Apple id. On the <pick a username> screen I get "an account utilizing this address already exists.Only one account per email address is allowed on the Apple Support Communities" despite trying a few usernames. Anyone know how I can resolve this?

    This problem has been driving me demented. The instructions that Ivan gives have partially worked for me. By following his link
    "How to find out if you have multiple Apple IDs" I was able to identify that yes I did have two apple accounts using the same e mail address. One was very old that I used to use for the forum boards and one is my much more recent ID that I use for everything these days. So I changed the e mail address for the old account which is associated with these discussion boards and that's the account that I am now posting this from. However even though the two accounts now have different e mail addresses when I try to log onto the boards with my more recent main apple ID I still get all the same errors as described at the start of this thread by rodgers_j. And of course that's the one I want to use so that I only have one itunes account for everything.
    So if anyone has any more hints I'd be very grateful.

  • I am having problems signing into the network at my school. The PC laptops work but Macs show the fact that the network is being upgraded but the district office insists it isn't.

    I can connect to the guest network on my Mac but when I open Firefox, the main authentication page where I type in the user name and password states that the network is being upgraded and will not be available for use. The main district office technician says the network should be fine and can connect with his windows laptop just fine. Are there some things i need to change in the Firefox preferences that would fix this problem for my Mac?

    A PC can have more issues connecting than a Mac.
    But it really should not matter.. so just try it in situ.. press and hold the reset.. once it starts up, it will return to default IP, 10.0.1.1 the PC should then be able to find it via the airport utility.
    If not drag it over to the Mac and plug in there by ethernet.. or since it is a laptop, really should not be that difficult to drag the Laptop and plug it into the TC.
    Important thing is to get access to the TC.
    The Mac if it is running lion, then you MUST download and install 5.6 airport utility to do anything useful.
    http://support.apple.com/kb/DL1482

  • Problems signing into the Store

    I have a problem signing in on my C5-03. When I want to sync with OVI (menu-applications-tools-ovi sync) my device asks for username. I enter my e-mail, which I use to enter Ovi on my PC, but the answer is that the username is not allowed to have numbers and symbols. I can without problem sync my contacts manually. 
    I have tried "forgot password" to find my username in the e-mail sent to me, but there is only refered to my e-mail adress. 
    Hope there is an answer to this.
    Community Management note:
    This post has been split from an unrelated thread and moved here.

    I am having the same problem in maps.  I have a hotmail email account for my account and Maps will not except that as a valid username.  I do not think that I have another username and have no idea how to find out.

  • Problems signing into the Mac App Store?

    The App Store shows I have 2 updates to software that I recently purchased (Final Cut Pro and Motion).  When I click on the updates I am prompted to sign in... when I enter my login information I keep getting the error message - "There was an error in the App Store. Please try again later. (13)"
    Any suggestions?

    If you have FruitMenu installed, here is a workaround: First, put your Apple ID into the clipboard (by typing it into any text field and using the Copy command). Second, in the "Enter password" window, triple-click on the Apple ID field, which should open a menu that allows you to Paste in your Apple ID from the clipboard. Now, put your Password into the clipboard, triple-click on the Password field and Paste your Password into the field. You should then be able to Sign In.

  • Why can't I sign into the Support Communities on iOS unless I'm using Chrome?

    I'm in Safari, on this website, and I see Welcome, Guest | Sign In in the upper left corner.  I tap Sign In, and get brought to the screen where I enter my ID and Password.  I enter both, and get right back to the Home page, but I am not signed in!  Nothing tells me I entered any information wrong.  What's wrong with Safari?  I am currently typing this on Chrome on my iPod touch.  When I use Safari, I can't sign in.  Any suggestions?

    Okay, I had Private Browsing turned on and Cookies off (I'm still kind of learning what Cookies are).  Thanks!

  • Cannot sign into Visual Studio Community 2013 to extend lincence - VS attempts to start Internet Explorer

    Hello,
    I noticed that my trial period for VS Community 2013 expired. While waiting for my company to get a real purchased licence I have to continue working one way or another. I would like to extend my licence by signing into the VS community. However, the MS
    Internet Explorer is disabled by company policy due to safety issues. Now, VS Community 2013 only and always attempts to open MS Explorer whenever I try to sign in, or check for updated versions, or whatever. I cannot find a workaround to open the links in
    another browser but MS Explorer.
    Please help me to extend my licence so I can keep working! I cannot (!) ever use the MS Explorer for this, so I need to find another solution. Any suggestions, please?
    Thanks in advance,
    Nadja

    Hi Nadja,
    As you said that when you sign into Visual Studio Community 2013 without using the
    MS Internet Explorer browser, but you cannot sign into successfully Visual Studio Community 2013.
    So could you please provide me the detailed error message after you sing in the Visual Studio Community 2013?
    What browser you use to sing in this VS Community 2013?
    Generally, I know that we can sign in this VS Community 2013 successfully using the default MS Internet Explorer browser.
    So if possible, I suggest you could try to enable MS Internet Explorer browser and then try to sign in this VS Community 2013 check this issue again.
    In addition, I suggest you could also try to sing in a Microsoft web page such as a Hotmail email using your browser and then check if you could sing in successfully.
    However, I suggest you could try to consult about how to extend license for this VS Community 2013 by
    calling 1-800-426-9400, Monday through Friday, 6:00 A.M. to 6:00 P.M. (Pacific Time) to speak directly to a Microsoft licensing
    specialist, and you can get more detail information from there. You can also visit the following site for more information and support on licensing issues:
    http://www.microsoft.com/licensing/mplahome.mspx.
    Best Regards,
    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
    Click
    HERE to participate the survey.

  • When I try to sign in to the support community using one of my email addresses it asks for my apple support community user name and when I type in what I think it might be I get one of several messeges Ie. An account using this e-mail address already exis

    When I try to sign in to the support community using one of my e-mail addresses and I put in nothing or what I thought was my apple support community user name I can get one of several messages
    Ie.1. Please specify a user name
    2.An account using this e-mail address already exists; only one account per e-mail address is allowed on Apple Support Communities
    How do I find out what my Apple Support Communities user name is

    Good luck with this!!!
    EVEN USING what WAS my Username, this is the exact problem I am having having entered my correct ID and Password.
    Rgds
    Rod

  • Im having problems signing into my itunes account and i now the password is correct so it is not letting me homeshare?

    Im having problems signing into my itunes account on my apple tv so it is not letting me homeshare with my laptop, others are claiming to have the same problem. What is going on?

    If you are absolutely positively sure that the password you are typing in is your Apple ID password, I would try once more to enter the password. Be real careful as you type and make sure that Autocorrect is not changing what you are typing.
    If no luck try to proceed without entering the password. If you can get the iPad functional go into
    Settings > ITunes and App Store and log in there.
    If you can log into to your Apple ID there you will also need to go to
    Settings > Messages > Send and Receive and enter or check the email at which you want to receive messages,
    Also
    Settings > FaceTime > check or enter the email address you want to be reached by FaceTime.

  • I received and email from Apple Customer Support that my Id has been stolen and that I am to sign into the link provided and update by changing password. I am not certain that the email came from Apple.

    I received and email from Apple Customer Support that my Id has been stolen and that I am to sign into the link provided and update by changing password. I am not certain that the email came from Apple.

    It did not come from Apple. Do not click on the link and do not supply your password. It is a scam. You can report the phishing email to Apple here:
    Phishing & Other Suspicious Emails
    Once you have done so, delete it.
    Cheers,
    GB

  • Problem updating pre-installed iPhoto and iMovie "to update this application, sign into the account you used to purchase it"

    My dad bought a new retina macbook pro over a year ago.
    The pre-installed iPhoto and iMovie applicaitons get this error when trying to download an update:
    "to update this application, sign into the account you used to purchase it"
    We are logged into the only account that he has ever had.
    He has mountain lion. 
    It's very annoying and there's no way we know of to get around it. Searching and searching online led nowhere.
    Please help!!!!!

    You cannot.
    As requested... You need to use the SAME Apple ID that Originally made the Purchase of whatever Application you are trying to Update.

  • I am being told I cannot purchase anything because I am signed into the US site but when I go to computer it shows that I am signed into Canadian site. Suggestions to remedy problem

    I am being told I cannot purchase anything because I am signed into the US site but when I go to computer it shows that I am signed into Canadian site. Suggestions to remedy problem

    Click here and follow the instructions to change the iTunes Store country.
    (102144)

  • Can't sign into apple support communities with icloud apple id

    i realise this isn't the right community for this question, but apple don't have a support category called "apple support".
    i have that problem where I have an appleid called "frumbert", which I got about 10 years ago. it is and always has been tied to my gmail email address. i used this for about 5 years worth of itunes purchases, then forgot it for a couple of years.
    when I got an ipad I also got an icloud account, and stupidly signed up using my gmail email address as my icloud username. it's tied to the same gmail email address as my existing "frumbert" account. i've since made all my itunes and app purchases using my icloud appleid, and it's the one associated with my mac warranties and such.
    so two appleid's share the same email address.
    i can't sign into apple support commuities with it because I need a new username. i can't create a new username because the email address is tied to an account already (this one, the old one, "frumbert"). An account utilizing this email address already exists. Only one account per email address is allowed on Apple Support Communities. Apple's way of saying you're c-ockblocked!
    but I can't also change the "frumbert" account because there's another account with the same email address, my icloud one.
    fark! how does one get out of this mess?

    I'm having the exact same problem and so are a lot of other people. Apple's solution - shut up and create a new account just for the support community.
    Smells outsourced to me!

  • Why can't I sign into the iTunes store?

    I've been trying to sign into the iTunes store for months now. Since v10 released, I have been unable to sign into the store, use Genius or any other feature that requires an active store use.
    I can sign in here (obviously) but when I try to sign in IN iTunes, it trys for about 30 seconds, pulls up the review dialogue and then goes back to asking me to sign in before I can review my information.
    Sometimes it pulls up a Welcome page that looks like it's all text without any of the formatting or bells and whistles.
    The fact that this has been going on so long, that I've found LOTS of other users with the same problems and that there is no fix for it annoys me to no end.
    Has anyone, anywhere found a fix or heard anything about this problem being patched? Should I try reverting back to 9.x version of iTunes?

    Try refer to this article to delete SC Info.sidb file:
    http://support.apple.com/kb/TS2363
    Then repair your QuickTime:
    START/CONTROL PANEL/PROGs n FEATURES/highlight QUICKTIME n click REPAIR

  • I have a new MacBook Air 11'inch  and I presume that it should come with the iLife programs. However, when I signed into the appstore with my account I have used with all of my Mac products, it now said I had to purchase each program, like iPhoto seperate

    I have a new MacBook Air 11'inch  and I presume that it should come with the iLife programs. However, when I signed into the appstore with my account I have used with all of my Mac products, it now said I had to purchase each program, like iPhoto, iMovie, ect. seperate. I have already logged in and out of my account and called the "free" part of tech support. How can I reslove this issue?

    Welcome to Apple Support Communities
    If you really have a new MacBook, iPhoto, iMovie and GarageBand come with the Mac for free.
    As you see their price at the Mac App Store, it's clear that there's a problem with your MacBook. Simply return it if you purchased it less than 14 days ago and you will receive a new MacBook

Maybe you are looking for