Problem starting adobe photoshop element 10 or premiere element 10
I have just installed these 2 software. when I am trying to start any of them I get an error message 213:11 with a message to try to restart the computer and if it doesn't work to contact the support.
It doesn't work, so what's the next step.
Thank you
Guy
Hello
Yes I have installed the software from my administrative account and I am also running it from that account.
I have ad a look at the install log files for PSE10 and have seen some errors. I don't know if thay are significative
- 0 fatal error(s), 2 error(s), 0 warning(s)
ERROR: DW025: The payload with AdobeCode: {11D08055-939C-432b-98C3-E072478A0CD7} has critical dependency on:
Family: Shared Technology
ProductName: Photoshop Camera Raw for Elements 10 (64 bit)
MinVersion: 0.0.0.0
This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
ERROR: DW025: Some of the critical dependencies are x64 payloads, which are not supported on this machine x86.
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
Exit Code: 0 - No error.
On the installation of PRE10 I only got warnings
- 0 fatal error(s), 0 error(s), 2 warning(s)
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
Exit Code: 0 - No error.
I don't know if it can help you
Thanks
Guy
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