Problem sync iCloud Photo Library

Why in my iCloud Photo Library are indicated 4 video and my devices download in Photo only 3 but fail to download the 4th? They are constantly trying to download it without success for four days.
How can i solve it?
Please help me.
Thanks

Hi there hongkongais,
I understand that you are having an issue with your Photo Stream syncing between your devices. I have an article for you that will help you address this issue, and it can be found here:
Get help using My Photo Stream - Apple Support
http://support.apple.com/en-us/HT203511
Take care, and thanks for visiting the Apple Support Communities.
Cheers,
Braden

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