Problem synching Z30 with Blackberry Link

Hi there,
I'm having problems synching my Z30 calendar and contacts with my Blackberry Link. I'm getting the following error message:
"Sync was unsuccessful
CPreferencesManager: Configuration Value for /Preferences/Account_1_65538/SyncAccountld_2not set in Transconfig.xml for translator Rimbb"
Can anyone out there help, please?
Thanks in advance.

I agree, WayneNaywin!

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Multiple problems after resoring Z30 from Blackberry Link.

Hi,
    I have been working on a battery problem with Blackberry support and they had me backup my Z30 via Blackberry Link to try an older version of OS. When I restored my phone (full restore) I am missing my Android apps installed via Snap and my email no longer works.
     The email says my accounts are invalid and "some accounts have failed to respond". I reentered the passwords but that has not helped. Are there any known issues with email restoral on the latest Blackberry Link under OSX?
     I figured that my Android Waze and Outlook would have issues on restoral and I seem to remember coming across an article about restoring them but can't find it now. Any help or are there a collection of articles on restoral problems I could look at?
Thanks,
     John C.
My Device: BlackBerry Z30 w/OS 10.2.1.3247
My Carrier: T-Mobile
Solved!
Go to Solution.

lynnejohn wrote:
Thanks for the help as support does not seem to be very technical.
All too often the case. Sad.
lynnejohn wrote:
I understand that .2160 is a bit old but that is the one showing up for T-Mobile
As has always been with BB, the carriers control the OS release cycle to their end users (as shown via the automated means -- on-device update and Link)...some approve newer versions more quickly than others. The methods I provided above allow you to ignore what your carrier has approved and install any version you want.
lynnejohn wrote:
I can load up my Windows 7 virtual machine and try to use Sachesi but how do most folks here determine what the best version is for them?
By reading what others experience. I can say that for Z30 .3177 and now .3247 are the best...things are much more stable than in any prior versions (and I "push" things quite hard).
I have no idea if Sachesi or AutoLoader will function via a VM on a MAC.
lynnejohn wrote:
     Another question is which is the best backup for OS10? At this point I'm not thinking very highly of Blackberry Link
LINK remains the sole method I know of to back up the actual databases and configuration items...I know of no other tools that can access that area of the device. The best method is to use LINK to backup all that it can, and then also do a manual USB copy of the entire contents of your Device and Media card areas. And also to have full documentation of all of your preferred configuration items, email accounts, etc...just in case you wind up in a situation where the restore re-introduces the very corruption you are trying to remove (this is a known situation...hence the way I recommended above that you proceed). Of course, you should also be using the most recent version of LINK.
lynnejohn wrote:
and I'd like a stable way to do it so that I could try some of the newer, more experimental versions of the OS.
Sorry, not for discussion here on this site...other sites on the Internet are devoted to such things. But, as per the Ts and Cs of this site, only production releases of the OS and devices are open for discussion here. But, as for backup/restore, the methods previously outlined remain as described...what you do regarding the OS itself is your choice to make.
lynnejohn wrote:
One last think does Sachesi take care of the Android SDKs?
Sachesi is completely non-destructive...all it does is replace the BAR files that represent the core OS and associated core apps. It does not touch anything else, and hence does not destroy your data, configuration, added apps, etc. In contrast, AutoLoader is fully destructive, and it is necessary to reload everything afterwards.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Z30 issues with Blackberry Link

I recently upgraded from a Z10 to a Z30.
Issue #1
When I transferred all info from the Z10 to the Z30 using Blackberry Link it changed the name of the new Z30 from the name that it came with to a name of my Z10. Is this normal? Can I change it back to the name it had originally without confusing Blackberry Link? Does it even matter?
Issue #2
When I connected my Z10 to my computer and opened Blackberry Link there was a dropdown menu along the botton of the frame and one of the choices was "back up". Now with the Z30 that dropdown menu menu box is not there but along the left side that says that my Z30 is connected and one of the menu choices is "backup and restore". Is this the same thing?
I hope that I have made my concerns clear enough,
Pat
Canuck by birth 'berry by choice

I do not know the interface of BB Link but you might find a answer here:
http://docs.blackberry.com/en/smartphone_users/subcategories/?userType=1&category=BlackBerry+Link
Or wait till someone who knows replys.

Blackberry z30 - not showing the mobile when connected with blackberry link

sir ,
first when i bought the mobile z30 - my mobile was is good conditon ... suddenly today (15-1-2015) i couldnt type in my device password, mobile got struck ,then i connected my mobile with balckberry link and made a reset ... now the mobile is not upto themak....i dont feel it works as before. ...now am connecting it with blackberry link with mobile the link detects my media card in mobile and gets connected with i tbut it doesnt get connected to the mobile device...
please provide me solution.. so that i could get my mobile to old gud condition
waiting for the reply , thanks in advance,

trishul22g wrote:
sir ,
first when i bought the mobile z30 - my mobile was is good conditon ... suddenly today (15-1-2015) i couldnt type in my device password, mobile got struck ,then i connected my mobile with balckberry link and made a reset ... now the mobile is not upto themak....i dont feel it works as before. ...now am connecting it with blackberry link with mobile the link detects my media card in mobile and gets connected with i tbut it doesnt get connected to the mobile device...
please provide me solution.. so that i could get my mobile to old gud condition
waiting for the reply , thanks in advance,
Sorry to respond that your post is vague.
Did you do a reset to factory? It takes a day or a few days for a BB10 device to finish sync'ing and indexing and so forth after a wipe or an OS reinstall or upgrade. If performance is subpar, give it another day to see if it improves.
On the last, I may not understand. I believe you are saying you are connecting to the device with Link and the computer mounts the microSD card as a drive but not the device's onboard memory. Do you have mass storage mode enabled? If so, disable mass storage mode and try again.
- Ira

Restoring with Blackberry Link

Help please,
Moved to Blackberry Classic. I have groups setup in my contacts to do group text messages. When I back with Blackberry Link and then restore the Classic from the desktop the groups are removed.
Had a Bold 9900 with Balckberry desktop before and there was no problem with the groups staying in tack on a restore.
What I am I missing?

Nithriver wrote:
Thanks for your reply. The issue with my BlackBerry classic, is that if I establish a group of contacts on the phone and then back that up through BlackBerry Link and then restore the phone from the backup, the group that was created in contacts is wiped out. This was not a problem when I was backing up my BlackBerry Bold.
Thanks
I understood the above from your first post, more info is needed to troubleshoot your issue so answering the questions I asked might help.

Can't "reload" a Z10 with blackberry link

Hello,
I've done this many times but since october I still have the following error.
So I have a Z10 that I need to reload with blackberry link. I need the firmware to be reinstalled and most data wiped out.
I've done this many time on Z10, Q5 or Q10, it wiped the phone and updated it in the same time.
But now I still get that error.
Fist when I use "reload" it ask this.
it's normal
then when I click "get update" I got this
less normal
when I click "install" I get that error.
So now I can't use the "reload" feature and it's not devide dependant.
I tried and 3 different computer and 4 other blackberry.

I finally found a solution : autoloader!
Even if you have to be carefull about the file you launch, it's exactly what I wanted, an update with a wipe.
I found this thread
http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...
then this one https://developer.blackberry.com/devzone/blackberry10devalpha/devalpha_update.html, even if it's dev version, it works.
I even found a thread on crackberry that list even more recent firmware than in the alpha dev page.
http://forums.crackberry.com/bb10-leaked-beta-os-f395/bb10-os-archive-943672/

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I have reinstalled blackberry link several time now, each time it will link up the Z30, but a few days later my Z30 will connect to the computor but Blackberry link doesn't connect. This is not the only issue but I can't fix any of the others if Link won't be consistant in hooking up each and every time. any suggestions

Same problem here...has been for a week.
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Hi,
I have had my Z10 for more than a year now and I've never needed to transfer files from it to my computer until now. So, I plugged in the USB and downloaded Blackberry Link and it downloaded quick and easily. When I open Blackberry Link, it says Blackberry Z10 and then 'connected' underneath. But when I go to videos, music, files etc. under my device name, it says "There are no pictures/videos/files in your library". What do I do? Ive looke at so many troubleshooting pages and everything but nothing helped. So any help would be appreciated.

On your computer open My Computer and see if you have a Y:\\ and Z:\\ drive labeled "BlackBerry."
All your files will be in there and you can drag/drop them wherever you need them on your PC.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Help with Blackberry Link

Hello - I just upgraded to the Q10 from the Bold 9000, and I am having problems getting the BlackBerry Link to work properly. I successfully downloaded the application (Version 1.1.1 build 13) to my MacBook, but it does not recognize my Q10 when I use the USB cable to plug into the Mac - the tab for it never appears at the bottom of the screen. It only shows up if I select "Show Disconnected Devices". It advises me to reset the Q10 to the factory settings, but I will lose all of the vacation photos and other data that I have added to the device since I bought it.
So, in a nutshell, I can't back up my data because the BlackBerry Link won't work properly, and if I reset the phone I lose it all. BlackBerry Protect no longer backs up my data for me. I could e-mail all of my photos to myself, but that seems to be a tedious last resort. Does anyone have any suggestions? Please help!

Hello witchland and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're experiencing an issue with your device connecting to BlackBerry Link.
Disconnect your device from your Mac and restart your Mac.
On your device, go to Settings>Storage and Access and ensure Access to Storage shows USB Connection as Connect to Mac. Keep scrolling to the bottom and ensure USB Mass Storage is Off.
Launch BlackBerry Link then connect your device. Does it now detect in Link? Does the lightening bolt appear to indicate your device is charging?
Thanks!
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Problem synching ipad with itunes

I have an ipad 3 and have started having a problem synching in itunes. It refuses to merge contacts, calendar and notes but instead simple replaces the one on the ipad with the older version from itunes. This is also happening on my iphone 5. It has also deleted 2 of my calendars. I still have these calendars on another iphone 4 but I am afraid to try to to back them up as I don't want to lose them permanently.
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My itunes is current as well as my IOS.
Any ideas would be appreciated.

Hi, Tony.
Thank you for visiting Apple Support Communities.
Here is an article that you may find helpful when experiencing this issue.
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
http://support.apple.com/kb/TS3219
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Problems syncing photos with BB Link & Mac OS Yosemite

I just updated my macbook to OSX Yosemite so that I could install BB10 on it (I had Snow Leopard, so it wouldn't install, and anything below Yosemite costs money).
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Thanks

See this post for some info:
http://supportforums.blackberry.com/t5/BlackBerry-Link/BlackBerry-Link-OSX-new-Photo-app/td-p/308625...

Can't Reload (restore) my Q10 with Blackberry Link !!!

Hi
Yesterday, I tried to use the security wipe feature to clean my device but it took too much time and then I pulled out the battery. Then, the device showed a message on the screen to connect it to the Pc.
I used these steps below to reload my device
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3.go to the settings and reload
4.the blackberry link found my Q10 and asked me to restore it to its factory settings
5.a message shows"checking for blackberry device software update.." and the LED on the device turned green
6.last message shows"There are no Blackberry device software update available" with close option only!!
7.when I press on the close it goes back again and show the message which means I need to connect it to the PC
So is that means I can't retort my device if it is up to date !!
Help plz if u can
Solved!
Go to Solution.

Try using an autoloader file and instructions from this link:
Upgrading OS10 devices using Autoloader
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Q10 task synchronisation with Blackberry Link

I wonder when Blackberry Link will enable such a basic feature like synchronising tasks and memos via USB... Even my five years old Nokia C7 was able to do that, even whireless... Is there anabody from Blackberry here? You even can't get in touch with this company...

Hello,
LotharJJ wrote:
Is there anabody from Blackberry here?
The answer to that question is no, and that is exactly in keeping with the purpose of this site. Refer:
http://supportforums.blackberry.com/t5/Social-Lounge/How-This-Site-and-Formal-Support-Work/td-p/2540...
As with all public and regulated companies, the revelation of "forward looking information" (which, from your wording, is what you desire) is carefully controlled.
Cheers, and Good Luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Connecting Z10 with BlackBerry Link on PC

Hello fellow BB users!
I am having troubles with Z10 to BB Link connection. The problem lies in Windows Firewall. Because we are using our devices in enterprise environment the firewall cannot be disabled. Can anyone tell me how to configure Windows Firewall? What IPs/ports need to be open?
Thanks in advance, Marko

From all I know, it is not possible to extract specific files from Link to your PC.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Problem synching ipod with microsoft outlook conacts

i have a new U2 ipod. i am going crazy trying to synch my microsoft outlook contacts to the ipod. It WAS fine until i updated to the new itunes version yesterday. Now, only some of my contacts in microsoft outlook synch to the ipod. it seems to have randomly decided which contacts i should synch. every time i synch, the same ones stay, but won't add the other's. like i said - this only started when i upgraded to the new itunes version. has anyone else had this problem?

Yes I am having the same issue. I wish I had not upgraded to 7 because not only I am not able to synch contact (all of them and calendar) I also lost all playlists, movies, original contacts, etc. I cannot reach anyone in phone support and the "genuises" in the store don't have a clue except that they know there are bugs! Why release the **** thing if there are significant problems?
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Problem synching Z30 with Blackberry Link

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