Problem synchronizing the illustrations.

With the new iTunes, I can't synchronize the albums illustrations on my iPod touch. Do you have the same problem?

Try unsyncing all music and then resyncing.
Next try restoring from backup

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I am having problems applying the Illustrator 16.2 update

This thread has been created for users facing difficulties applying the Illustrator 16.2 update. Please begin by reviewing your installation logs to attempt to locate the point of failure. You can find details on how to locate and interpret your installation log at Troubleshoot with install logs | CS5, CS5.5, CS6 -http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.
If you need assistance with reviewing your log please utilize the Adobe Support Advisor - http://www.adobe.com/support/loganalyzer/ and choose the package for support option. If you can then respond to this thread with the operating system you are using and your token number a Adobe employee can then assist with reviewing your installation logs.

Good morning,
I have trouble installing the 16.2.0 update as well. I ran Adobe Support Advisor and here is the token returned by the application:
40-23495-024416122012
Other applications have been updated without problems. ASA tells me that there's a problem with validation of the pre-chrome licence (translated from French, I hope you see what it means). It seems to have a link with Creative Suite 5. I'm a bit surprised as I uninstalled CS5 as cleanly as possible (using the maccs5clean script).
I'm working on a 17" MacBook Pro (Early 2011) with Mac OS X 10.8.2.
Regards,
Damien
Message was edited by: Shralldam (added operating system).

How can I get past the problem with the Illustrator trial download?

I have tried to download the free trial multiple times and it always just freezes. Anybody else having that problem? Any solutions?

mom,
Have you installed the Creative Cloud management (in the list of apps on the cloud download page, find the adobe manager. That must be downloaded and installed first. Most browsers will jump to that install when you select one of the other apps first. But some browsers are having a problem doing so. Once the manager is installed and running, you can find illustrator listed in the manager. Click the install link next to the Illustrators name. That will download and install illustrator for you)?
Beyond that, this may be one for this specialized forum (where you may be able find the answer from previous threads),
http://forums.adobe.com/community/download_install_setup
or for Customer Care (tick I Still Need Help and hope for an agent available for a chat),
Creative Cloud membership support

Problem synchronizing contact birthday into the ca...

Hi Nokia,
I have a problem synchronizing the contact birthday into the calendar
Need help Please.
//Abdou

I’ve had another look at this.
I was wrong about the birthday in the contact taking you to the most recent one; not sure what I did but it was finger trouble.
Unfortunately, it has just reiterated the original problem.
For example, there is a contact in my list with a birthdate of 3rd December, 1958.
The Birthday field in Google Contacts shows 3rd December 1958.
The Birthday field in N9 Contacts shows 4th December 1958.
When you open the Contact page to edit the individual fields and tap on the Birthday field, it takes you to December 1958 and highlights .... the 3rd!!
I clicked on the 3rd and then saved the changes to the Contact Birthday field in the N9 and it still showed the 4th.
I have had auto time update ‘ON’ and ‘OFF’ and I have changed the time zone in my phone from GMT+11 in increments to GMT-4 and nothing changes in the Birthday field.
It looks like the error lies in the birthday coding.
Nokia?????

Problems printing from illustrator to Canon printer

I have problems with printing from Illustrator CS4 to a Canon printer i-Sensys MF8050 (printing
from Illustrator to a Epson stylus Photo R2400 is no problem).
Printing from Photoshop to the Canon printer is also no problem. I
refreshed the preferences (did not help).
Operating System: Mac OS X (v10.6)
Printer driver version: 3.3
Usb connection
Canon believes it must be a problem with the illustrator program; it sends the wrong signs to
the printer.
After sending print to printer the printer reports that the A4 tray is empty, but is is still full.
What is going wrong, who can help me out?

Thanx Mike,
Reinstalled the printer softwear but it didn't resolve the problem.
But your suggestion to print illustrator pdf file in Acrobat is good solution for the moment.
I think something is wrong with Illustrator, because starting up the printing module is also taking a long time.
Did download the latest up date from illustrator to day, but that also didn't resolve the problem.
And you are right.... 3.3 is the fax driver

I have a problem with the effect gallery and the saving libraries in Illustrator CS6

Hi everybody
I have a problem with the effect gallery and the saving libraries in Illustrator
1. When you go to to effects > effect Gallery the the sketch filter always is black and white. Is this normal? In Photoshop you can set your background and foreground and the sketch effects takes those colors. Is there any way to do this in Illustrator? I have tried changing the colour of the fill and stroke but nothing...
2. In the same area as before effects > effect Gallery .... In Photoshop you can add multiple filters with the create new button. Always is off is there anyway to make it available? or the only way is to by creating several individual ones and manage then in the appearance panel ...
3. I saved a brush library and now it appears in the user defined area so I can get it in any document, that is good but any one knows how to delete a user undefined library?
Many thanks in advance for the help .... I look forward for the reply =)

I see that it is six months ago that I first posted this. Nothing has changed. When I use affixa to create a message with an attachment from my gmail account in firefox, the message is created in drafts, but the gmail window is closed and I have to re-open it. Not critical, but annoying.
Now there is a plug-in on the affixa site that is supposed to be designed for Firefox, and which affixa support claims should take care of this. And I've downloaded it twice. When you download it and open it, it says that it will be installed when Firefox restarts, and gives you a button to restart Firefox. But after you click that button and firefox disappears and re-appears, the affixa plug-in is NOT in the plugin list.
Please, somebody, HELP.

How to solve illustrator cs6 save as cs5 problem about the stroke(when the stroke with clipping mask and color is gradient, save as cs5 will change to embed ).

how to solve illustrator cs6 save as cs5 problem about the stroke(when the stroke with clipping mask and color is gradient, save as cs5 will change to embed ).

Because it was not possible to apply a gradient to a stroke in CS5. When you open the file in CS5, it is reduced to something that can be rendered in CS5.

Problem installing the free trial for Illustrator on Creative Cloud

Has anyone had any problem installing the trial apps on Adobes Creative Cloud? I've been trying to install it but everytime I click on download, the page loads and it says "xx is downloading..." but it's not doing anything. I thought it may be to do with the internet connection and so have tried it at a couple of places now, but it's the same thing. Anyone come across the same problem? I just want to get illustrator and photoshop on my laptop for some work but it seems like the most economically friendly or even only way is through the Creative Cloud....
Stressed and confused!

Nobody can help you without proper technical information such as system specs and what Internet connection you are actually on. Trivial things like using a different W-LAN can make all the difference.
Mylenium

"Can't open the illustration" problem because of composer

Hello guys
I had an experience and I want share with you
I was working on Japanese AI file and after I have finished it I tried open it again, it gives me "Can't open the illustration" massage.
After lot of research I found that if put any text box with middle eastern composer the file won't open again.
I am working on middle eastern version and I think the files were made in Latin or Japanese version.
Now I have question if I have corrupted file because of this composer problem and i want to change the composer without opening the file on illustrator (by changing the extension to txt and open it on text editor). what I should change to make the composer to adobe not middle eastern composer?
Sorry for my bad English

I thnk it is still the same problem but in this case it is with the scratch disk. I have a feeling that there is not enough continuous room on the scratch to handle this file even though it might appear that the fie is small compared to the size of the available space on the scratch.
Or what's behind door number two
Perhas it uses a font that is corrupt in that it is swelling the font data base which has become bloated.
Of course I could be wrong in both cases which means it is behind the mysterious door nuber three.
BTW did you try moving the Adobe Illustrator CS (#) Settings Folder?

Problem report: "Can't open the illustration. The image has already been specified, it cannot be changed."

I got a problem with my files I created in Illustrator CS6. After I closed them and wanted them to open up again, this problem report popped up:
"Can't open the illustration. The image has already been specified, it cannot be changed."
If I click OK, there is a white site with nothing on it. No object, no pictures, nothing.
The Illustrator file has still the right size and when I start ArtFiles to collect all used pictures and fonts it's no problem.
In Adobe Bridge there is still a preview of the original file and I can see what HAS to be placed in the file.
Can anybody help me out?
We had to make all the work again for a presentation but this is not the solution for this problem if that will happen in the future again.
Thank you in advance!

Thank you for your answer!
Actually there is no CS5 installed on our computers (no more). I will try to get one from our admin. Hope this will work! In the meantime we had this problem several times.

"Can't open the illustration." problem

Hi,
I have a file that I cannot open anymore. I get a "Can't open the illustration. Could not complete the requested operation." message.
The peculiar thing is that I backed up this file to disk back when Illustrator would open it and I get the same error message when I try to open that one. I've gotten this error before on different files, but usualy due to overtaxing my machine and after a reboot the file opens right up. I have rebooted several times now and that just isn't working this time. I'm convinced the file is fine though.
CS4 with Windows Vista
Any feedback would be appreciated.

I thnk it is still the same problem but in this case it is with the scratch disk. I have a feeling that there is not enough continuous room on the scratch to handle this file even though it might appear that the fie is small compared to the size of the available space on the scratch.
Or what's behind door number two
Perhas it uses a font that is corrupt in that it is swelling the font data base which has become bloated.
Of course I could be wrong in both cases which means it is behind the mysterious door nuber three.
BTW did you try moving the Adobe Illustrator CS (#) Settings Folder?

Problem with mp3 illustration in the finder since 10.6.8 update !

Hi !
since the last update to mac os X 10.6.8 my mp3 illustartions are not present anymore in the finder.... but i can see them in itunes! can anyone help me? it seems to be a bug cause some people with mac os X lion meet the same problem....
Thanks

BDAqua,
Nope. It's very erratic. For example, just now I cycled several times between the inbox and the smart mailbox and even closed and re-opened. The inbox showed messages. Then I quit mail and re-opened, the inbox was empty. It took a couple more cycles of quit and re-open to get an inbox display. But as soon as I got it back on, and then closed or changed mailboxes, it disappeared when I went back to the inbox.
Hellofa way to run a railroad.
And just for reference, when I first had this issue last week under 10.6.8, I read several posts on this forum wherein other users had problems with the inbox display. Other than the smart mailbox "fix", I never did find a definitive solution or explanation as to why it is occuring.
John

Macbook Air 11" i7 corrupt files problem with Adobe Illustrator CS4

Hi
this problem may not be entirely related but maybe someone could help anyways or knows how I can proceed...
I'm running Illustrator CS4 on a Macbook Air 11" (latest 2011 model, with i7, 4GB, 128SSD), and lately some files are getting corrupted. specifically, adobe illusrator CS4 files with weeks of work. interestingly, the time machine backups are also getting corrupted.
its like I'm working on a file for a few days, backing up with time machine as well
closes the file, after a few days returns to it… (normal behavior)
then when i try to get back to the file then sometimes it says "Cant open the illustration, could not complete the operation" and opens a blank canvas.
restoring the file via time machine also gives the same error (its like all versions get corrupted simultaneously), even 4-5 versions backwards, even though they worked before when the file worked
it happened quite a few times, ruining weeks of work.
I tried the following:
reinstalling CS4 - didn't work
Opening the files on CS5 - still don't open
doing the file recovery thing and then opening it in a notepad - didn't work at all
using Time machine - the files are still corrupt
it only happenes with AI files, not photoshop files, for example.
I thought maybe it has anything to do with SSD? since my previous macbook pro (15", 2007) never did these errors…
please help
Eido

If at all, this would be I/O performance and bandwidth issues with Time Machine, but I don't think that's the problem. More to the point I think that it's a case of Preview opening the files to genereate thumbnails and icons and something going wrong there. I'd look up some guides on how to edit the relevant plist and conf files to exclude your AIs or turn off the behavior to generate these previews globally. This may help hugely...
Mylenium

Illustrator CS2 error message : Can't open the illustration : The illustration contains an incomplet

Hi,
I am getting this message once in a while in Illustrator CS2 :
Can't open the illustration : The illustration contains an incomplete or garbled object description.
Offending operator ''Bg''
Context :
357.2139 668.8398L
357.2139 669.8477L
161.228 669.8477L
Bb
1 (Unnamed gradient 1) 0 0 0 1 1 0 0 1 0 0 Bg
Is there something which is done wrong in illustrator to get this message ?
What can prevent this to happen, because unable to open the document, the document is blank when opened ?
Thanks in advance !

We have tried both saving the files on our company server and on our individual desktops - neither of which will open the files.
Fonts are ok - they are all created and saved in CS6.
Printers, I believe are all correctly set up.
We tried a complete reinstall on one PC - still running into the same random files ending up 'lost' with the same error message.
Originally, the cs6 design standards (6 licenses total) were loaded to the server/shared drive and then downloaded onto each PC from there - we believe this may have something to do with the corruption, but this problem has just begun within the last month and the programs were all downloaded over 6 months ago.

Solution to problems synchronizing with Mercedes C...

Warning: this is long but worths reading if you have trouble synchronizing your Nokia's phone book/addressbook with COMAND APS.
I have spent hours looking on Mercedes and Nokia forums for my problem and did not find a posted solution. I have now found a solution myself so I decided to post here hoping it will help other people.
First my issue: I have an E-Class W211 (Apr 2005, UK) with phone pre-wiring, the Mercedes SAP v2 cradle and a Nokia E61i (S60 3rd edition). Till about a week ago the whole was working perfectly: was able to make/receive calls, read/send SMS, synchronize the phone's and SIM contacts to the COMAND, etc.
About a week ago I upgraded the firmware on my phone to overcome some other (irrelevant to this) issues I had. When I got into my car after the phone's firmware upgrade I naturally needed to pair the phone with the COMAND/SAP Cradle. I did everything according to the manual that came with the SAP v2 Cradle and thought all would be good again. Then, I try to re-sync the COMAND's address book with that of my phone's by following the manual's procedure (dial 0000).
The synchronization started ok: phone exited Remote SIM mode, got indication "Please Wait" on Comand and phone went into Sync mode. Almost immediately though I get on the phone "System Error" and just the option to press ok. I pressed ok and few seconds later the synchronization process ended, Remote SIM was activated again but phonebook was not loaded to COMAND. I repeated the same process over and over again, removed pairing and went over the whole pairing process from the beginning but still no luck. Unfortunately neither the phone or the COMAND would give any information on what the problem was.
I checked for many hours on Nokia and Mercedes forums, on Google, etc. but still no luck. I found quite a few people facing the same problem mainly with N95 and E-series phones but no solution. Strange thing was that all were facing the problem from the very first time they tried to transfer their phone's contacts to COMAND while in my case in the past it was working and stopped working after upgrading my phones firmware.
After hours of trial and error (removed recently installed phone applications, restored old phone backups, etc.) without luck I thought the problem would be the new firmware on my phone. But... I had no way to go back to the old firmware but even if I had I would cause the same issues that the new firmware solved again (so "rolling back" the firmware was not a real option). So I started going through every possible "core" phone setting that could have changed with the firmware upgrade to see what could be wrong and voila: if you go to the Connect->Sync menu on your phone you will see there a sync profile called PC Suite. Select it, click Options, Edit Profile and then, Connection. You will see that one option is Server Version. If selected Server Version is 1.2 underneath there is another option called Server ID. These two (Server Version and Server ID) are what cause the problem. You have the option to edit the PC Suite profile and set Server Version to 1.1 (then Server ID option disappears) and synchronization with COMAND will work. But as you might have side effects with PC Suite in this way, the ideal thing to do is to create a new sync profile, copy the settings from the PC Suite profile (you are prompted for this) and then, go and change this new profile so that Server version is 1.1. That was it (at least in my case) and I hope this will be helpful for others too. I also had Mail For Exchange installed on my mobile and removed it but I don't think this was the issue (will actually re-install MfE on my mobile now).
Obviously, this Server Version 1.2 option did not exist on the old firmware of my phone so there was nothing to configure and all was working ok seamlessly but when it came out and set as the default by Nokia caused the incompatibility with Mercedes COMAND.
Good Luck!

Thanks for a thorough description of your problem and devised solution.
I was getting very happy with your description of facts, for I recognized them all. However, in my case your solution did not work: I did change back to Server Version 1.1 of the synchronization profile and still get the "System Error" message.
I have no doubts whatsoever that this happened with the 110.07.127 firmware upgrading.
Do you have any other clue on how to proceed from here?
JB

Problem synchronizing the illustrations.

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