Problem to activate on line Premiere Elements 4.0

Dear,
I can't to activate on line an installation of Premiere Elements 4.0 AOO The software received correctly the Win Serial Number but when I try to activate on line show this error message:
Registration Unsuccessfull "A problem was encountered while trying to send information over the internet"
Please select one of the following options:
- Try submitting the online registration again
- Register Later
- Never register
I was checking my internet connection and it works fine and is very fast. I tried using several internet connection (at home, office, cell phone) but it doesn't work. Do you know any other form to activate this software ?

Sandra Caravajalino the dialog you have posted is attempting to register not activate the software.  You can find information on how to register Premiere Elements 4.0 at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
The mechanism you referenced has been disabled for some time as different technology and methods were utilized to improve the experience of registering Adobe software titles.

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    44  com.adobe.Frontend.framework            0x06a39499 boost::function0<int>::operator()() const + 41
    45  com.adobe.Frontend.framework            0x06a38970 FE::ApplicationErrorManager::ExecuteFunctionWithTopLevelExceptionHandler(boost::function0 <int>) + 32
    46  com.adobe.dvacore.framework             0x0009843f void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 159
    47  com.adobe.dvacore.framework             0x0009b13c void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 92
    48  com.adobe.dvaui.framework               0x0065db69 -[DVAMacContainerView mouseDragged:] + 201
    49  com.apple.AppKit                        0x99e5debc -[NSWindow sendEvent:] + 12064
    50  com.apple.AppKit                        0x99df9cad -[NSApplication sendEvent:] + 4034
    51  com.adobe.dvaui.framework               0x00654e54 -[DVAMacApplication sendEvent:] + 196
    52  com.apple.AppKit                        0x99c3e3bc -[NSApplication run] + 823
    53  com.adobe.Frontend.framework            0x06abf106 FE::MacApplication::RunSelf(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 214
    54  com.adobe.Frontend.framework            0x06a24c77 FE::Application::Run(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 1239
    55  com.adobe.Frontend.framework            0x06ac1d6a AppMain + 298
    56  com.adobe.Startup.framework             0x06d15dc0 (anonymous namespace)::LaunchFrontendFramework(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int, void*) + 176
    57  com.adobe.Adobe Premiere Elements.framework          0x00003546 (anonymous namespace)::CallStartupFramework(int, char const* const*) + 246
    58  com.adobe.Adobe Premiere Elements.framework          0x00003b59 main + 313
    59  com.adobe.Adobe Premiere Elements.framework          0x000033ca start + 54
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib                  0x9a8a2992 kevent64 + 10
    1   libdispatch.dylib                       0x9a8478bd _dispatch_mgr_invoke + 238
    2   libdispatch.dylib                       0x9a847556 _dispatch_mgr_thread + 52
    Thread 2:
    0   libsystem_kernel.dylib                  0x9a8a17ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib                 0x935ced1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib                 0x935d0bd9 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore          0x999e2922 TSWaitOnCondition + 128
    4   com.apple.CoreServices.CarbonCore          0x999e2b46 TSWaitOnConditionTimedRelative + 186
    5   com.apple.CoreServices.CarbonCore          0x999aef92 MPWaitOnQueue + 199
    6   com.adobe.dvacore.framework             0x0011159a dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 154
    7   com.adobe.dvacore.framework             0x0010d45a boost::detail::function::void_function_obj_invoker0<boost::_bi::bind_t<void, void (*)(boost::shared_ptr<dvacore::threads::ThreadSafeDelayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&), boost::_bi::list2<boost::_bi::value<boost::shared_ptr<dvacore::threads::ThreadSafeDelayQu eue> >, boost::_bi::value<boost::shared_ptr<dvacore::threads::Gate> > > >, void>::invoke(boost::detail::function::function_buffer&) + 26
    8   com.adobe.dvacore.framework             0x0009ae69 boost::function0<void>::operator()() const + 41
    9   com.adobe.dvacore.framework             0x00109eed dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 109
    10  com.adobe.dvacore.framework             0x0010ade0 boost::detail::thread_data<boost::_bi::bind_t<void, void (*)(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&), boost::_bi::list5<boost::_bi::value<std::string>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<dvacore::threads::ThreadPriority>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<boost::function<void ()> > > > >::run() + 64
    11  com.adobe.boost_threads.framework          0x0003b00d thread_proxy + 141
    12  libsystem_pthread.dylib                 0x935cc5fb _pthread_body + 144
    13  libsystem_pthread.dylib                 0x935cc485 _pthread_start + 130
    14  libsystem_pthread.dylib                 0x935d1cf2 thread_start + 34
    Thread 3:
    0   libsystem_kernel.dylib                  0x9a8a17ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib                 0x935ced8a _pthread_cond_wait + 837
    2   libsystem_pthread.dylib                 0x935d0fa3 pthread_cond_wait + 48
    3   com.adobe.amt.services                  0x15d6c900 C_AMTUISwitchSuppressUpdates + 16864
    4   com.adobe.amt.services                  0x15d65650 C_EULA_SetState + 2164
    5   com.adobe.amt.services                  0x15d6c966 C_AMTUISwitchSuppressUpdates + 16966
    6   libsystem_pthread.dylib                 0x935cc5fb _pthread_body + 144
    7   libsystem_pthread.dylib                 0x935cc485 _pthread_start + 130
    8   libsystem_pthread.dylib                 0x935d1cf2 thread_start + 34
    Thread 4:
    0   libsystem_kernel.dylib                  0x9a8a17ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib                 0x935ced1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib                 0x935d0bd9 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore          0x999e2922 TSWaitOnCondition + 128
    4   com.apple.CoreServices.CarbonCore          0x999e2b46 TSWaitOnConditionTimedRelative + 186
    5   com.apple.CoreServices.CarbonCore          0x999aef92 MPWaitOnQueue + 199
    6   com.adobe.ASLFoundation.framework          0x0184a1de ASL::(anonymous namespace)::TaskProc(void*) + 94
    7   com.apple.CoreServices.CarbonCore          0x999af56e PrivateMPEntryPoint + 68
    8   libsystem_pthread.dylib                 0x935cc5fb _pthread_body + 144
    9   libsystem_pthread.dylib                 0x935cc485 _pthread_start + 130
    10  libsystem_pthread.dylib                 0x935d1cf2 thread_start + 34
    Thread 5:
    0   libsystem_kernel.dylib                  0x9a8a1b76 __semwait_signal + 10
    1   libsystem_c.dylib                       0x94b0f05b nanosleep$UNIX2003 + 219
    2   ScriptLayer                             0x0d2a05ab ScObjects::Thread::sleep(unsigned int) + 59
    3   ScriptLayer                             0x0d2892a3 ScObjects::BridgeTalkThread::run() + 163
    4   ScriptLayer                             0x0d2a06b8 ScObjects::Thread::go(void*) + 168
    5   libsystem_pthread.dylib                 0x935cc5fb _pthread_body + 144
    6   libsystem_pthread.dylib                 0x935cc485 _pthread_start + 130
    7   libsystem_pthread.dylib                 0x935d1cf2 thread_start + 34
    Thread 6:
    0   libsystem_kernel.dylib                  0x9a8a17ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib                 0x935ced1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib                 0x935d0bd9 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore          0x999e2922 TSWaitOnCondition + 128
    4   com.apple.CoreServices.CarbonCore          0x999e2b46 TSWaitOnConditionTimedRelative + 186
    5   com.apple.CoreServices.CarbonCore          0x999aef92 MPWaitOnQueue + 199
    6   com.adobe.ACE                           0x05200309 0x51c5000 + 242441
    7   com.adobe.ACE                           0x051ffd01 0x51c5000 + 240897
    8   com.apple.CoreServices.CarbonCore          0x999af56e PrivateMPEntryPoint + 68
    9   libsystem_pthread.dylib                 0x935cc5fb _pthread_body + 144
    10  libsystem_pthread.dylib                 0x935cc485 _pthread_start + 130
    11  libsystem_pthread.dylib                 0x935d1cf2 thread_start + 34
    Thread 7:
    0   libsystem_kernel.dylib                  0x9a8a17ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib                 0x935ced1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib                 0x935d0bd9 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore          0x999e2922 TSWaitOnCondition + 128
    4   com.apple.CoreServices.CarbonCore          0x999e2b46 TSWaitOnConditionTimedRelative + 186
    5   com.apple.CoreServices.CarbonCore          0x999aef92 MPWaitOnQueue + 199
    6   com.adobe.ACE                           0x05200309 0x51c5000 + 242441
    7   com.adobe.ACE                           0x051ffd01 0x51c5000 + 240897
    8   com.apple.CoreServices.CarbonCore          0x999af56e PrivateMPEntryPoint + 68
    9   libsystem_pthread.dylib                 0x935cc5fb _pthread_body + 144
    10  libsystem_pthread.dylib                 0x935cc485 _pthread_start + 130
    11  libsystem_pthread.dylib                 0x935d1cf2 thread_start + 34
    Thread 8:
    0   libsystem_kernel.dylib                  0x9a8a17ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib                 0x935ced1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib                 0x935d0bd9 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore          0x999e2922 TSWaitOnCondition + 128
    4   com.apple.CoreServices.CarbonCore          0x999e2b46 TSWaitOnConditionTimedRelative + 186
    5   com.apple.CoreServices.CarbonCore          0x999aef92 MPWaitOnQueue + 199
    6   com.adobe.ACE                           0x05200309 0x51c5000 + 242441
    7   com.adobe.ACE                           0x051ffd01 0x51c5000 + 240897
    8   com.apple.CoreServices.CarbonCore          0x999af56e PrivateMPEntryPoint + 68
    9   libsystem_pthread.dylib                 0x935cc5fb _pthread_body + 144
    10  libsystem_pthread.dylib                 0x935cc485 _pthread_start + 130
    11  libsystem_pthread.dylib                 0x935d1cf2 thread_start + 34
    Thread 9:
    0   libsystem_kernel.dylib                  0x9a8a17ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib                 0x935ced1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib                 0x935d0bd9 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore          0x999e2922 TSWaitOnCondition + 128
    4   com.apple.CoreServices.CarbonCore          0x999e2b46 TSWaitOnConditionTimedRelative + 186
    5   com.apple.CoreServices.CarbonCore          0x999aef92 MPWaitOnQueue + 199
    6   com.adobe.dvacore.framework             0x0011159a dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 154
    7   com.adobe.dvacore.framework             0x0010d45a boost::detail::function::void_function_obj_invoker0<boost::_bi::bind_t<void, void (*)(boost::shared_ptr<dvacore::threads::ThreadSafeDelayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&), boost::_bi::list2<boost::_bi::value<boost::shared_ptr<dvacore::threads::ThreadSafeDelayQu eue> >, boost::_bi::value<boost::shared_ptr<dvacore::threads::Gate> > > >, void>::invoke(boost::detail::function::function_buffer&) + 26
    8   com.adobe.dvacore.framework             0x0009ae69 boost::function0<void>::operator()() const + 41
    9   com.adobe.dvacore.framework             0x00109eed dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 109
    10  com.adobe.dvacore.framework             0x0010ade0 boost::detail::thread_data<boost::_bi::bind_t<void, void (*)(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&), boost::_bi::list5<boost::_bi::value<std::string>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<dvacore::threads::ThreadPriority>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<boost::function<void ()> > > > >::run() + 64
    11  com.adobe.boost_threads.framework          0x0003b00d thread_proxy + 141
    12  libsystem_pthread.dylib                 0x935cc5fb _pthread_body + 144
    13  libsystem_pthread.dylib                 0x935cc485 _pthread_start + 130
    14  libsystem_pthread.dylib                 0x935d1cf2 thread_start + 34
    Thread 10:
    0   libsystem_kernel.dylib                  0x9a8a17ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib                 0x935ced1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib                 0x935d0bd9 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore          0x999e2922 TSWaitOnCondition + 128
    4   com.apple.CoreServices.CarbonCore          0x999e2b46 TSWaitOnConditionTimedRelative + 186
    5   com.apple.CoreServices.CarbonCore          0x999aef92 MPWaitOnQueue + 199
    6   com.adobe.dvacore.framework             0x0011159a dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 154
    7   com.adobe.dvacore.framework             0x0010d45a boost::detail::function::void_function_obj_invoker0<boost::_bi::bind_t<void, void (*)(boost::shared_ptr<dvacore::threads::ThreadSafeDelayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&), boost::_bi::list2<boost::_bi::value<boost::shared_ptr<dvacore::threads::ThreadSafeDelayQu eue> >, boost::_bi::value<boost::shared_ptr<dvacore::threads::Gate> > > >, void>::invoke(boost::detail::function::function_buffer&) + 26
    8   com.adobe.dvacore.framework             0x0009ae69 boost::function0<void>::operator()() const + 41
    9   com.adobe.dvacore.framework             0x00109eed dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 109
    10  com.adobe.dvacore.framework             0x0010ade0 boost::detail::thread_data<boost::_bi::bind_t<void, void (*)(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&), boost::_bi::list5<boost::_bi::value<std::string>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<dvacore::threads::ThreadPriority>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<boost::function<void ()> > > > >::run() + 64
    11  com.adobe.boost_threads.framework          0x0003b00d thread_proxy + 141
    12  libsystem_pthread.dylib                 0x935cc5fb _pthread_body + 144
    13  libsystem_pthread.dylib                 0x935cc485 _pthread_start + 130
    14  libsystem_pthread.dylib                 0x935d1cf2 thread_start + 34
    Thread 11:
    0   libsystem_kernel.dylib                  0x9a8a17ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib                 0x935ced1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib                 0x935d0bd9 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore          0x999e2922 TSWaitOnCondition + 128
    4   com.apple.CoreServices.CarbonCore          0x999e2b46 TSWaitOnConditionTimedRelative + 186
    5   com.apple.CoreServices.CarbonCore          0x999aef92 MPWaitOnQueue + 199
    6   com.adobe.dvacore.framework             0x0011159a dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 154
    7   com.adobe.dvacore.framework             0x0010d45a boost::detail::function::void_function_obj_invoker0<boost::_bi::bind_t<void, void (*)(boost::shared_ptr<dvacore::threads::ThreadSafeDelayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&), boost::_bi::list2<boost::_bi::value<boost::shared_ptr<dvacore::threads::ThreadSafeDelayQu eue> >, boost::_bi::value<boost::shared_ptr<dvacore::threads::Gate> > > >, void>::invoke(boost::detail::function::function_buffer&) + 26
    8   com.adobe.dvacore.framework             0x0009ae69 boost::function0<void>::operator()() const + 41
    9   com.adobe.dvacore.framework             0x00109eed dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 109
    10  com.adobe.dvacore.framework             0x0010ade0 boost::detail::thread_data<boost::_bi::bind_t<void, void (*)(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&), boost::_bi::list5<boost::_bi::value<std::string>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<dvacore::threads::ThreadPriority>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<boost::function<void ()> > > > >::run() + 64
    11  com.adobe.boost_threads.framework          0x0003b00d thread_proxy + 141
    12  libsystem_pthread.dylib                 0x935cc5fb _pthread_body + 144
    13  libsystem_pthread.dylib                 0x935cc485 _pthread_start + 130
    14  libsystem_pthread.dylib                 0x935d1cf2 thread_start + 34
    Thread 12:
    0   libsystem_kernel.dylib                  0x9a8a17ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib                 0x935ced1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib                 0x935d0bd9 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore          0x999e2922 TSWaitOnCondition + 128
    4   com.apple.CoreServices.CarbonCore          0x999e2b46 TSWaitOnConditionTimedRelative + 186
    5   com.apple.CoreServices.CarbonCore          0x999aef92 MPWaitOnQueue + 199
    6   com.adobe.dvacore.framework             0x0011159a dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 154
    7   com.adobe.dvacore.framework             0x0010d45a boost::detail::function::void_function_obj_invoker0<boost::_bi::bind_t<void, void (*)(boost::shared_ptr<dvacore::threads::ThreadSafeDelayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&), boost::_bi::list2<boost::_bi::value<boost::shared_ptr<dvacore::threads::ThreadSafeDelayQu eue> >, boost::_bi::value<boost::shared_ptr<dvacore::threads::Gate> > > >, void>::invoke(boost::detail::function::function_buffer&) + 26
    8   com.adobe.dvacore.framework             0x0009ae69 boost::function0<void>::operator()() const + 41
    9   com.adobe.dvacore.framework             0x00109eed dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 109
    10  com.adobe.dvacore.framework             0x0010ade0 boost::detail::thread_data<boost::_bi::bind_t<void, void (*)(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&), boost::_bi::list5<boost::_bi::value<std::string>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<dvacore::threads::ThreadPriority>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<boost::function<void ()> > > > >::run() + 64
    11  com.adobe.boost_threads.framework          0x0003b00d thread_proxy + 141
    12  libsystem_pthread.dylib                 0x935cc5fb _pthread_body + 144
    13  libsystem_pthread.dylib                 0x935cc485 _pthread_start + 130
    14  libsystem_pthread.dylib                 0x935d1cf2 thread_start + 34
    Thread 13:
    0   libsystem_kernel.dylib                  0x9a8a17ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib                 0x935ced1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib                 0x935d0bd9 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore          0x999e2922 TSWaitOnCondition + 128
    4   com.apple.CoreServices.CarbonCore          0x999e2b46 TSWaitOnConditionTimedRelative + 186
    5   com.apple.CoreServices.CarbonCore          0x999aef92 MPWaitOnQueue + 199
    6   com.adobe.dvacore.framework             0x0011159a dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 154
    7   com.adobe.dvacore.framework             0x0010d45a boost::detail::function::void_function_obj_invoker0<boost::_bi::bind_t<void, void (*)(boost::shared_ptr<dvacore::threads::ThreadSafeDelayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&), boost::_bi::list2<boost::_bi::value<boost::shared_ptr<dvacore::threads::ThreadSafeDelayQu eue> >, boost::_bi::value<boost::shared_ptr<dvacore::threads::Gate> > > >, void>::invoke(boost::detail::function::function_buffer&) + 26
    8   com.adobe.dvacore.framework             0x0009ae69 boost::function0<void>::operator()() const + 41
    9   com.adobe.dvacore.framework             0x00109eed dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 109
    10  com.adobe.dvacore.framework             0x0010ade0 boost::detail::thread_data<boost::_bi::bind_t<void, void (*)(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&), boost::_bi::list5<boost::_bi::value<std::string>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<dvacore::threads::ThreadPriority>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<boost::function<void ()> > > > >::run() + 64
    11  com.adobe.boost_threads.framework          0x0003b00d thread_proxy + 141
    12  libsystem_pthread.dylib                 0x935cc5fb _pthread_body + 144
    13  libsystem_pthread.dylib                 0x935cc485 _pthread_start + 130
    14  libsystem_pthread.dylib                 0x935d1cf2 thread_start + 34
    Thread 14:
    0   libsystem_kernel.dylib                  0x9a8a17ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib                 0x935ced1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib                 0x935d0bd9 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore          0x999e2922 TSWaitOnCondition + 128
    4   com.apple.CoreServices.CarbonCore          0x999e2b46 TSWaitOnConditionTimedRelative + 186
    5   com.apple.CoreServices.CarbonCore          0x999aef92 MPWaitOnQueue + 199
    6   com.adobe.dvacore.framework             0x0011159a dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 154
    7   com.adobe.dvacore.framework             0x0010d45a boost::detail::function::void_function_obj_invoker0<boost::_bi::bind_t<void, void (*)(boost::shared_ptr<dvacore::threads::ThreadSafeDelayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&), boost::_bi::list2<boost::_bi::value<boost::shared_ptr<dvacore::threads::ThreadSafeDelayQu eue> >, boost::_bi::value<boost::shared_ptr<dvacore::threads::Gate> > > >, void>::invoke(boost::detail::function::function_buffer&) + 26
    8   com.adobe.dvacore.framework             0x0009ae69 boost::function0<void>::operator()() const + 41
    9   com.adobe.dvacore.framework             0x00109eed dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 109
    10  com.adobe.dvacore.framework             0x0010ade0 boost::detail::thread_data<boost::_bi::bind_t<void, void (*)(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&), boost::_bi::list5<boost::_bi::value<std::string>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<dvacore::threads::ThreadPriority>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<boost::function<void ()> > > > >::run() + 64
    11  com.adobe.boost_threads.framework          0x0003b00d thread_proxy + 141
    12  libsystem_pthread.dylib                 0x935cc5fb _pthread_body + 144
    13  libsystem_pthread.dylib                 0x935cc485 _pthread_start + 130
    14  libsystem_pthread.dylib                 0x935d1cf2 thread_start + 34
    Thread 15:
    0   libsystem_kernel.dylib                  0x9a8a17ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib                 0x935ced1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib                 0x935d0bd9 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore          0x999e2922 TSWaitOnCondition + 128
    4   com.apple.CoreServices.CarbonCore          0x999e2b46 TSWaitOnConditionTimedRelative + 186
    5   com.apple.CoreServices.CarbonCore          0x999aef92 MPWaitOnQueue + 199
    6   com.adobe.dvacore.framework             0x0011159a dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 154
    7   com.adobe.dvacore.framework             0x0010d45a boost::detail::function::void_function_obj_invoker0<boost::_bi::bind_t<void, void (*)(boost::shared_ptr<dvacore::threads::ThreadSafeDelayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&), boost::_bi::list2<boost::_bi::value<boost::shared_ptr<dvacore::threads::ThreadSafeDelayQu eue> >, boost::_bi::value<boost::shared_ptr<dvacore::threads::Gate> > > >, void>::invoke(boost::detail::function::function_buffer&) + 26
    8   com.adobe.dvacore.framework             0x0009ae69 boost::function0<void>::operator()() const + 41
    9   com.adobe.dvacore.framework             0x00109eed dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 109
    10  com.adobe.dvacore.framework             0x0010ade0 boost::detail::thread_data<boost::_bi::bind_t<void, void (*)(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&), boost::_bi::list5<boost::_bi::value<std::string>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<dvacore::threads::ThreadPriority>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<boost::function<void ()> > > > >::run() + 64
    11  com.adobe.boost_threads.framework          0x0003b00d thread_proxy + 141
    12  libsystem_pthread.dylib                 0x935cc5fb _pthread_body + 144
    13  libsystem_pthread.dylib                 0x935cc485 _pthread_start + 130
    14  libsystem_pthread.dylib                 0x935d1cf2 thread_start + 34
    Thread 16:
    0   libsystem_kernel.dylib                  0x9a8a2976 kevent + 10
    1   com.adobe.dvatransport.framework          0x01a129c3 boost::asio::detail::kqueue_reactor<false>::run(bool) + 531
    2   com.adobe.dvatransport.framework          0x01a13be9 boost::asio::detail::task_io_service<boost::asio::detail::kqueue_reactor<false> >::run(boost::system::error_code&) + 489
    3   com.adobe.dvatransport.framework          0x019f035e SkyConnectionEnv::MainLoop() + 94
    4   com.adobe.boost_threads.framework          0x0003b00d thread_proxy + 141
    5   libsystem_pthread.dylib                 0x935cc5fb _pthread_body + 144
    6   libsystem_pthread.dylib                 0x935cc485 _pthread_start + 130
    7   libsystem_pthread.dylib                 0x935d1cf2 thread_start + 34
    Thread 17:
    0   libsystem_kernel.dylib                  0x9a8a17ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib                 0x935ced1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib                 0x935d0bd9 pthread_cond_wait$UNIX2003 + 71
    3   com.adobe.dvatransport.framework          0x01a13ea2 boost::asio::detail::task_io_service<boost::asio::detail::kqueue_reactor<false> >::run(boost::system::error_code&) + 1186
    4   com.adobe.dvatransport.framework          0x01a14913 boost::asio::detail::posix_thread::func<boost::asio::detail::resolver_service<boost::asio ::ip::tcp>::work_io_service_runner>::run() + 51
    5   com.adobe.dvatransport.framework          0x019f9567 asio_detail_posix_thread_function + 23
    6   libsystem_pthread.dylib                 0x935cc5fb _pthread_body + 144
    7   libsystem_pthread.dylib                 0x935cc485 _pthread_start + 130
    8   libsystem_pthread.dylib                 0x935d1cf2 thread_start + 34
    Thread 18:
    0   libsystem_kernel.dylib                  0x9a8a17ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib                 0x935ced8a _pthread_cond_wait + 837
    2   libsystem_pthread.dylib                 0x935cf042 pthread_cond_timedwait_relative_np + 47
    3   com.apple.CoreServices.CarbonCore          0x999e2b2d TSWaitOnConditionTimedRelative + 161
    4   com.apple.CoreServices.CarbonCore          0x999aef92 MPWaitOnQueue + 199
    5   com.adobe.dvacore.framework             0x0011159a dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 154
    6   com.adobe.dvacore.framework             0x0010d45a boost::detail::function::void_function_obj_invoker0<boost::_bi::bind_t<void, void (*)(boost::shared_ptr<dvacore::threads::ThreadSafeDelayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&), boost::_bi::list2<boost::_bi::value<boost::shared_ptr<dvacore::threads::ThreadSafeDelayQu eue> >, boost::_bi::value<boost::shared_ptr<dvacore::threads::Gate> > > >, void>::invoke(boost::detail::function::function_buffer&) + 26
    7   com.adobe.dvacore.framework             0x0009ae69 boost::function0<void>::operator()() const + 41
    8   com.adobe.dvacore.framework             0x00109eed dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 109
    9   com.adobe.dvacore.framework             0x0010ade0 boost::detail::thread_data<boost::_bi::bind_t<void, void (*)(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&), boost::_bi::list5<boost::_bi::value<std::string>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<dvacore::threads::ThreadPriority>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<boost::function<void ()> > > > >::run() + 64
    10  com.adobe.boost_threads.framework          0x0003b00d thread_proxy + 141
    11  libsystem_pthread.dylib                 0x935cc5fb _pthread_body + 144
    12  libsystem_pthread.dylib                 0x935cc485 _pthread_start + 130
    13  libsystem_pthread.dylib                 0x935d1cf2 thread_start + 34
    Thread 19:
    0   libsystem_kernel.dylib                  0x9a8a17ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib                 0x935ced1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib                 0x935d0bd9 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore          0x999e2922 TSWaitOnCondition + 128
    4   com.apple.CoreServices.CarbonCore          0x999e2b46 TSWaitOnConditionTimedRelative + 186
    5   com.apple.CoreServices.CarbonCore          0x999aef92 MPWaitOnQueue + 199
    6   com.adobe.dvacore.framework             0x0011159a dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 154
    7   com.adobe.dvacore.framework             0x0010d45a boost::detail::function::void_function_obj_invoker0<boost::_bi::bind_t<void, void (*)(boost::shared_ptr<dvacore::threads::ThreadSafeDelayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&), boost::_bi::list2<boost::_bi::value<boost::shared_ptr<dvacore::threads::ThreadSafeDelayQu eue> >, boost::_bi::value<boost::shared_ptr<dvacore::threads::Gate> > > >, void>::invoke(boost::detail::function::function_buffer&) + 26
    8   com.adobe.dvacore.framework             0x0009ae69 boost::function0<void>::operator()() const + 41
    9   com.adobe.dvacore.framework             0x00109eed dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 109
    10  com.adobe.dvacore.framework             0x0010ade0 boost::detail::thread_data<boost::_bi::bind_t<void, void (*)(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&), boost::_bi::list5<boost::_bi::value<std::string>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<dvacore::threads::ThreadPriority>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<boost::function<void ()> > > > >::run() + 64
    11  com.adobe.boost_threads.framework          0x0003b00d thread_proxy + 141
    12  libsystem_pthread.dylib                 0x935cc5fb _pthread_body + 144
    13  libsystem_pthread.dylib                 0x935cc485 _pthread_start + 130
    14  libsystem_pthread.dylib                 0x935d1cf2 thread_start + 34
    Thread 20:
    0   libsystem_kernel.dylib                  0x9a8a17ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib                 0x935ced1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib                 0x935d0bd9 pthread_cond_wait$UNIX2003 + 71
    3   com.adobe.ImporterFlash.framework          0x271964ba void boost::condition_variable_any::wait<boost::unique_lock<boost::recursive_mutex> >(boost::unique_lock<boost::recursive_mutex>&) + 106
    4   com.adobe.ImporterFlash.framework          0x27192061 ImporterFlash::SingleThreadExecutor::ThreadProcedure() + 289
    5   com.adobe.dvacore.framework             0x0009ae69 boost::function0<void>::operator()() const + 41
    6   com.adobe.dvacore.framework             0x00109eed dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 109
    7   com.adobe.dvacore.framework             0x0010ade0 boost::detail::thread_data<boost::_bi::bind_t<void, void (*)(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&), boost::_bi::list5<boost::_bi::value<std::string>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<dvacore::threads::ThreadPriority>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<boost::function<void ()> > > > >::run() + 64
    8   com.adobe.boost_threads.framework          0x0003b00d thread_proxy + 141
    9   libsystem_pthread.dylib                 0x935cc5fb _pthread_body + 144
    10  libsystem_pthread.dylib                 0x935cc485 _pthread_start + 130
    11  libsystem_pthread.dylib                 0x935d1cf2 thread_start + 34
    Thread 21:
    0   libsystem_kernel.dylib                  0x9a8a17ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib                 0x935ced1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib                 0x935d0bd9 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore          0x999e2922 TSWaitOnCondition + 128
    4   com.apple.CoreServices.CarbonCore          0x999e2b46 TSWaitOnConditionTimedRelative + 186
    5   com.apple.CoreServices.CarbonCore          0x999aef92 MPWaitOnQueue + 199
    6   com.adobe.CameraRaw                     0x2e3cf686 0x2e12b000 + 2770566
    7   com.adobe.CameraRaw                     0x2e3ce837 0x2e12b000 + 2766903
    8   com.apple.CoreServices.CarbonCore          0x999af56e PrivateMPEntryPoint + 68
    9   libsystem_pthread.dylib                 0x935cc5fb _pthread_body + 144
    10  libsystem_pthread.dylib                 0x935cc485 _pthread_start + 130
    11  libsystem_pthread.dylib                 0x935d1cf2 thread_start + 34
    Thread 22:
    0   libsystem_kernel.dylib                  0x9a8a17ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib                 0x935ced1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib                 0x935d0bd9 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore          0x999e2922 TSWaitOnCondition + 128
    4   com.apple.CoreServices.CarbonCore          0x999e2b46 TSWaitOnConditionTimedRelative + 186
    5   com.apple.CoreServices.CarbonCore          0x999aef92 MPWaitOnQueue + 199
    6   com.adobe.CameraRaw                     0x2e3cf686 0x2e12b000 + 2770566
    7   com.adobe.CameraRaw                     0x2e3ce837 0x2e12b000 + 2766903
    8   com.apple.CoreServices.CarbonCore          0x999af56e PrivateMPEntryPoint + 68
    9   libsystem_pthread.dylib                 0x935cc5fb _pthread_body + 144
    10  libsystem_pthread.dylib                 0x935cc485 _pthread_start + 130
    11  libsystem_pthread.dylib                 0x935d1cf2 thread_start + 34
    Thread 23:
    0   libsystem_kernel.dylib                  0x9a8a17ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib                 0x935ced1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib                 0x935d0bd9 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore          0x999e2922 TSWaitOnCondition + 128
    4   com.apple.CoreServices.CarbonCore          0x999e2b46 TSWaitOnConditionTimedRelative + 186
    5   com.apple.CoreServices.CarbonCore          0x999aef92 MPWaitOnQueue + 199
    6   com.adobe.CameraRaw                     0x2e3cf686 0x2e12b000 + 2770566
    7   com.adobe.CameraRaw                     0x2e3ce837 0x2e12b000 + 2766903
    8   com.apple.CoreServices.CarbonCore          0x999af56e PrivateMPEntryPoint + 68
    9   libsystem_pthread.dylib                 0x935cc5fb _pthread_body + 144
    10  libsystem_pthread.dylib                 0x935cc485 _pthread_start + 130
    11  libsystem_pthread.dylib                 0x935d1cf2 thread_start + 34
    Thread 24:: cr_scratch
    0   libsystem_kernel.dylib                  0x9a8a17ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib                 0x935ced1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib                 0x935d0bd9 pthread_cond_wait$UNIX2003 + 71
    3   com.adobe.CameraRaw                     0x2e19e2a8 0x2e12b000 + 471720
    4   com.adobe.CameraRaw                     0x2e57def4 EntryFM + 1063988
    5   com.adobe.CameraRaw                     0x2e28d50c 0x2e12b000 + 1451276
    6   libsystem_pthread.dylib                 0x935cc5fb _pthread_body + 144
    7   libsystem_pthread.dylib                 0x935cc485 _pthread_start + 130
    8   libsystem_pthread.dylib                 0x935d1cf2 thread_start + 34
    Thread 25:
    0   libsystem_kernel.dylib                  0x9a89cf7a mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x9a89c16c mach_msg + 68
    2   com.apple.CoreFoundation                0x93291f69 __CFRunLoopServiceMachPort + 169
    3   com.apple.CoreFoundation                0x93291541 __CFRunLoopRun + 1393
    4   com.apple.CoreFoundation                0x93290d5a CFRunLoopRunSpecific + 394
    5   com.apple.CoreFoundation                0x93353461 CFRunLoopRun + 129
    6   com.adobe.dvacore.framework             0x000fc707 dvacore::threads::RunPlatformEventLoop() + 103
    7   com.adobe.dvacore.framework             0x0010208a dvacore::threads::(anonymous namespace)::EventLoopExecutor::EventLoopMain(dvacore::threads::SyncPoint&) + 154
    8   com.adobe.dvacore.framework             0x00101d67 boost::detail::function::void_function_obj_invoker0<boost::_bi::bind_t<void, boost::_mfi::mf1<void, dvacore::threads::(anonymous namespace)::EventLoopExecutor, dvacore::threads::SyncPoint&>, boost::_bi::list2<boost::_bi::value<dvacore::threads::(anonymous namespace)::EventLoopExecutor*>, boost::reference_wrapper<dvacore::threads::SyncPoint> > >, void>::invoke(boost::detail::function::function_buffer&) + 55
    9   com.adobe.dvacore.framework             0x0009ae69 boost::function0<void>::operator()() const + 41
    10  com.adobe.dvacore.framework             0x00109eed dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 109
    11  com.adobe.dvacore.framework             0x0010ade0 boost::detail::thread_data<boost::_bi::bind_t<void, void (*)(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&), boost::_bi::list5<boost::_bi::value<std::string>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<dvacore::threads::ThreadPriority>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<boost::function<void ()> > > > >::run() + 64
    12  com.adobe.boost_threads.framework          0x0003b00d thread_proxy + 141
    13  libsystem_pthread.dylib                 0x935cc5fb _pthread_body + 144
    14  libsystem_pthread.dylib                 0x935cc485 _pthread_start + 130
    15  libsystem_pthread.dylib                 0x935d1cf2 thread_start + 34
    Thread 26:
    0   libsystem_kernel.dylib                  0x9a8a1656 __open + 10
    1   com.adobe.Frontend.framework            0x06a70106 FE::(anonymous namespace)::waitformsg(void*) + 86
    2   libsystem_pthread.dylib                 0x935cc5fb _pthread_body + 144
    3   libsystem_pthread.dylib                 0x935cc485 _pthread_start + 130
    4   libsystem_pthread.dylib                 0x935d1cf2 thread_start + 34
    Thread 27:
    0   libsystem_kernel.dylib                  0x9a8a17ca __psynch_cvwait + 10
    1   li

    jonty1512
    Thanks for the follow up.
    I am strictly an Elements Windows user, so my information on the pros and cons of the Mac operating systems is second hand. From what I have read, there appears to be problems with that Mac OS x 10.9 (Mavericks).
    But, let us clear away the basic setup first so we do not have to worry about those factors entering into the troubleshooting mix.
    Project Preset should match the properties of your source media. Export choices do not have to be the same as the project preset. And, there appears to be an issue with your choice...
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    DV
    Widescreen.
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    a. Are you dealing with source media with frame size 1024 x 576 pixels with pixel aspect ratio of Square Pixels (1.0).
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    Let us review the above and get those details worked through.
    The bottom line may be that Mac operating system. But, we will let the details define out troubleshooting strategy.
    Thanks.
    ATR

  • Windows 8.1 update messed up premiere elements?

    I (unfortunately) updated to windows 8.1 yesterday, and my editor got messed up.
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    TanjaSRJ
    Premiere Elements 9.0/9.0.1 works fine with Windows 8.1 64 bit. But, it will be a 32 bit application running in the 32 bit compatiblity mode of the 64 bit system.
    It is only Premiere Elements 10, 11, and 12 that are 64 bit applications running specifically in Windows 7, 8, or 8.1 64 bit.
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    Local Disk C
    Program Data
    Adobe
    Premiere Elements
    9.0
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    Thank you.
    ATR

  • Premiere Elements 12 on iMac

    Hi there,
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    Marie-Pier123
    I am strictly an Elements Windows user. So, I am not sure what to expect of Mac for playing back .avi. Then, on the other hand, I am not sure if your issue goes to an atypical video format for Premiere Elements and a suitable project setting for it.
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    https://discussions.apple.com/thread/4485999
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    24 progressive frames per second
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    Thank you.
    ATR

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