Problem to active Elements 11 after crash with my laptop

Yesterday afternoon I had a chat about 2 hours with your technical service / with Mr/Mrs Sanhtosh .
I will sent you a copy about this chat:
Santhosh: Hello. Welcome to Adobe Technical Support.
Santhosh: Hi Albert.
Albert Genger: hallo
Santhosh: I understand you are not able to install Adobe Premier Elements 11.0. Is that right ?
Albert Genger: yes
Santhosh: Thank you for the confirmation.
Santhosh: May I know the exact error message while you try to install the software?
Albert Genger: I try to give the serial number in the product, but it doesn't accept because the programm says - the serial number is not valid for this product -
Santhosh: I am sorry for it.
Albert Genger: yes, I hope you can help
Santhosh: Are we still connected?
Albert Genger: i hope
Santhosh: Okay. May I know the software name and version which you see in the title bar ?
Albert Genger: Adobe Premiere Elements 11
Santhosh: Okay. Please re-enter the serial number and try to again.
Albert Genger: I re-enter the serial number but the answer is the same as before - this serial number is not guilty for this produkt
Santhosh: Okay, may I know the language you selected while you try to install the software ?
Albert Genger: Netherlands
Santhosh: As I checked and see that, the serial number you have purchased is for Dutch.
Albert Genger: Yes
Santhosh: Okay.
Santhosh: May I know do you have any other Adobe software installed in the computer ?
Santhosh: Are we still connected?
Albert Genger: Yes - Adobe Creative Cloud - Adobe Photoshop Elements 11 - Adobe Premiere Elements 11 - Adobe Reader XI
Santhosh: Okay.
Santhosh: Please navigate to C drive > Program File (X86) > Common File > Adobe > Adobe PCD > Cache.
Santhosh: Please cut and paste the Cache.db file to Desktop.
Albert Genger: I must I do this
Santhosh: Sure.
Albert Genger: yes
Santhosh: Let me know once you perform the above step.
Albert Genger: I'm not the best in computer programms and I'm an amateur, that;s why I ask you where to find this cache.db
Santhosh: Okay.
Santhosh: May I know the operating system language ?
Albert Genger: Dutch
Santhosh: Okay.
Santhosh: In this case, I request you to contact Adobe Phone support. So they will be able to assist you with this issue.
Santhosh: Please use the below link to contact Adobe Phone support.
Santhosh: http://www.adobe.com/nl/aboutadobe/contact.html
Albert Genger: okay and thank you for your support
Santhosh: You are welcome.
Santhosh: Is there anything else I can help you with?
Santhosh: Thank you for contacting Adobe. Good Bye.
This chat session has ended. Thank you for contacting Adobe.
He/She told me to made a phonecall and I try it first tomorrow but it was dutring to long that's why I try this chat again.
Yesterday I didn't understand what he means by saying - copy your cache on the desktop , so after our chat I read it back and saw that I missed one answer ( I put it in red). And i made this afterwards, so my cache is on my desktop now.
I hope to get contact with your technical support to continue my problem

As this is a Photoshop Elements question, I will Move your post to that very helpful and active forum.
Remember, you will be reaching users of Photoshop Elements and NOT Adobe directly.
Good luck,
Hunt
[Moved to Photoshop Elements Forum]

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