Problem to import MOV files

Hi,
I have a problem to import mov files from my hard disk (coming from a Casio Exelim ZR100 @ 1920x1080, 30 pic/sec. 44kHz, codec: H.264/AVC ). I tried different project setups - doesn`t work . I get a common failure message. MTS file import works...
System Win 8
Premiere Elements last version, all updates done
Error Message:
nase30

Media import
A Google Translate of your error message says that you are experiencing a generic importer error; consequently, not an editing nor exporting issue.
If you are using the Casio ZR 100, the video involved would be characterized as
1920 x 1080 @ 30 frames per second (progressive)
Video compression = AVCHD (MPEG4 AVC/H.264)
Audio compression = IMA-ADPCM (stereo)
File Extension = .mov
On the Premiere Elements side you have Premiere Elements 11 on Windows 8 (assumed 64 bit).
I have downloaded one of these files from your camera brand/model from an online source.
Windows 7 64 bit Premiere Elements 11. No importing or other problem with video or audio components of the file.
Windows 8 64 bit Premiere Elements 11. No importing or other problem with video or audio components of the file.
Based on my findings, I have no evidence to make a generalization that there is a problem with this Casio video and Premiere Elements 11 on Windows 7 64 bit or Windows 8 64 bit.
So that leads us to look for other factors. Top of the list is the version of QuickTime that you have installed on your computer. (As John T. Smith has already asked and is awaiting a reply on that. If you have the latest version of QuickTime installed, then I would uninstall it and then reinstall it.
What type of problem are you report
"it worked before but not now"
or
"it never worked before"
What might be interesting to look at. If you rename just the file extension of your Casio AVCHD.mov from .mov to .mts, .m2t, or .m2ts can you then import the problem file?
We will be watching for your results.
Thank you.
ATR

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haben
From looking at the specifications of your camera (SJCam 4000), we know already what video compression your camera is using. It is H.264.
A H.264.mov file should be supported by Premiere Elements 11. On what computer operating system is your Premiere Elements 11 running?
Do you have the latest version of QuickTime installed on your computer? And, are you running QuickTime and Premiere Elements 11 from a
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What are the properties of these H.264.mov files - is it 1080p30 (1920 x 1080p30) or something else? Do you know if this camera is recording with a variable or
a constant frame rate?
Please review and consider and then we will decide what next.
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Message was edited by: Laximus

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Problem to import MOV files

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