Problem to open collaboration launch pad

Hi,
I'm trying activate an instant messaging service in my portal.
I've activated the collaboration launch pad, but when I click on the link I get the following error:
"An exception occurred during the program execution. Below you will find technical information pertaining to this exception that you might want to forward to your system administrator.
Exception Class -> class com.sapportals.wcm.WcmException
Exception Message -> Cannot get an instance of the presence state service"
Which can the problem be? I use this version in my portal:
6.0.2.39.0.Enterprise_Portal_Support_Package_2
6.0.2.39.0.ContentManagement_Collaboration
Thanks in advance,
Samantha.

Hi Samantha,
Hope this helps
/thread/198785 [original link is broken]
http://help.sap.com/saphelp_nw2004s/helpdata/en/f2/341c5647630f42bd98323aa64b5661/frameset.htm
Thanks N Regards
Santosh
Reward if helpful !!!

Similar Messages

Problem with Collaboration Launch Pad

Hi all,
We have a problem with collaboration launch pad, when one user access it, always appear offline.
Status is automatic for all portal users.
We have configured RTC following documentation in help.sap
Can somebody help us?
Best regards.
Gabriel Garcia.

Hi Robert,
We are using Netweaver 7.00 SP9 with same version for Enterprise Portal and KM.
We were searching more information about our problem in SDN and SAP Notes but we couldn´t find any solution.
Thanks for your response.
Gabriel Garcia.

KM Collaboration Launch Pad Problem

Hi , I am using EP6 .
The Portal shows link for Collaboration Launch Pad but whenever i click over it the following error is occuring:
Exception Class: class com.sapportals.wcm.WcmException
Exception Message : Cannot get an instance of the presence state service
Pls help me solve this problem.

Hello Vinod,
Check this:
https://www.sdn.sap.com/irj/sdn/thread?threadID=177728
Greetings,
Praveen Gudapati
p.s. Points are always welcome for helpful answers

Collaboration Launch Pad (CLP) problem

Hi,
We have implemented a Federated Portal Network. Our purpose is setting
a chat between both federated portals.
We have a problem when we activate the link for Launching the
Collaboration Launch Pad (CLP) in the consumer portal (EP7 SP10). The
producer portal is EP7 SP10 too.
Once done the steps indicated, the collaboration link is not displayed
in the consumer portal tool area if the language is specified in
english. However, if we change the language to spanish, the
collaboration link appears. In the producer portal occurs the same
problem: the collaboration link only appears if the language is spanish.
If we try to send a instant message through the CLP to other user, we
get the following error:
Error en tiempo de ejecución del portal
"Error ocurrido durante el proceso de una solicitud para :
iView : com.sap.netweaver.coll.appl.ui.base.UpcmSession
Componente : com.sap.netweaver.coll.appl.ui.base.UpcmSession
Se ha grabado excepción en log. Diríjase al responsable del sistema.
Exception id: 08:31_28/09/07_0020_11593350
See the details for the exception ID in the log file"
What is the problem? Why is it necessary to use spanish language?
Thanks in advance,
Samantha.

Hi,
perhaps your user is set to have the lightweight framework and not the default in the master rule collection.
Then you should enable the CLP in the lightweight as well.
Regards,
Manuel

Collaboration Launch Pad as iview in the Portal content

Hi friends,
i have the following problem. I configured the collaboration launch pad (real time collaboration) and it works fine.
I just don´t want to start the iview from the collaboration link next to the TREX search. Instead of that i need the iview with the user status and the possibility to start an instant message session within the portal content.
Does anyone know if it is possible and what is the name of the corresponding iview?
Thanks in advance
Michael

Hi Michael
Create an new iView (new from PAR => iView) and select the com.sap.netweaver.coll.shared.ui
Create a link in the iView to the contacts:
In the iView properties add in field "Path for Initially Displayed Folder": /alias/%3Cmycontacts%3E
and in field "Path for Start Uri": /alias/<mycontacts>
Hope this helps.
This worked, but I needed also to activate the Tool Area with activated CLP link. I didn't get it work without Tool Area.
Regards,
Stefan

Status error in Collaboration Launch Pad

I still got always an exeption message
"Service not found: RTCClientAwareness"
if I try to change the status of my account in the Collaboration Launch Pad. I had everything done described in nw04 help administration document to run RTC although RTC is not working. Any ideas? (by the way, I had used Rapid Installer 2.0 to install EP6.0 on WAS 6.40.)

Did you ever solve this problem? I'm haveing the same problem...

Enabling of collaboration launch pad

Hi All,
I have recently installed portal and knowledge management
I need to enable the collaboration launch pad and also the search box in the Tools Area of the portal inorder to search data repositories
Can anyone tell me the procedure how to enable these two things in the portal
Thanks in advance

Hi rev,
To enable Collaboration Launch Pad you have to
1Select the Tool Area iView checkbox.
2.Choose Open. The Property Editor page displays.
3.Choose Show All in the Property Category drop list menu.
4.Choose Enable Collaboration Lauch Pad properties.
5.Select Yes radio button.
6.Choose Save
7.Choose Close.
8.Choose F5 to refresh your portal screen.
To activate the RTC Session Manager, perform the following steps:
1Go to the default framework page.
Enterprise Portal     Portal Content u00AE Portal Users u00AE Standard Portal Users u00AE Default Framework Page.
2Double-click Default Framework Page.
3Select the Tool Area iView checkbox and choose Open.
4Choose Show All in the Property Editor drop list menu.
5Expand the Enable Real-Time Collaboration properties.
6Select Yes radio button.
7Choose Save.
8Choose Close.
9Choose F5 to refresh your portal screen.
To Enable searching you have to install Trex. Below are the steps to register Trex with portal.
To register TREX hosts with the Portal, you have to first locate the name server and port of the TREX Installation. This is located in sapmsg.ini. You have to then set up the TREX name server in the J2EE Engine with the Visual Administrator.
Procedure
To locate the name server and port
1.     Log on to the server with Administrator privileges.
2.     Navigate to the installation folder of TREX (that is C:\usr\sap\trex_00\).
3.     Double-click sapprofile.ini to open the file in Notepad.
4.     Make a note of the port number. The default is 30001. You will need to enter this port number to the J2EE Visual Administrator in a later step.
To set up the TREX name server in the J2EE Engine
1.     Open Windows Explorer in the server.
2.     Navigate to J2EE Admin installation directory (that is C:\usr\sap\[SID]\JC##\j2ee\admin).
3.     Double-click go.bat to start the J2EE Visual Administrator.
4.     Log on to the Visual Administrator.
5.     Choose Global Configuration  Services  TREX Service.
6.     Select the nameserver.address properties field.
7.     Enter the server name of the TREX instance and the port number.
8.     Choose Update.
9.     Choose the Save button.
10.     Select Yes to restart the TREX Service.
11.     To exit the J2EE Visual Administrator, choose Close  Exit.
Check the connection to the Enterprise Portal
1.     Log on to the Enterprise Portal with super-administrator permissions.
2.     Choose System Administration  Monitoring  Knowledge Management  TREX Monitor  Server Status.
You should see the status of the HTTP Server, Name Server, Queue Server, and Index Server is Available.
Regards
Parth
**Points will be welcomed**

KM Collaboration Launch Pad Error

Hi all,
I am working with EP 6.0 .
The portal shows link for Collaboration launch Pad.
Whenever i click on that link, i get following error message.
Exception class: class com.sapportals.wcm.WcmException
Exception message: Cannot get an instance of the presence state service
Pls hekp me solve this problem.
I will really appreciate ur help.

Hello Vinod,
Check this:
https://www.sdn.sap.com/irj/sdn/thread?threadID=177728
Greetings,
Praveen Gudapati
p.s. Points are always welcome for helpful answers

Collaboration Launch pad EP5

I'm working in EP5 SP5.
I want to move the collaboration drop down menu from the portal header to an iview.
I tried creating an ASP that includes
<!#include file="../../../IE/CollaborationNew/Collaboration Injector.asp">
and then calls the InjectCollaboration function but I keep getting an error;
Microsoft VBScript runtime (0x800A01A8)
Object required: 'Application(...)'
/SAPPortal/Common/CommonFunctions.asp, line 64
Anyone have any ideas?
Is there another way to get this accomplished? I see that in EP6 there is a master iview for this, but I can't find one for EP5.
<TABLE cellspacing="0" cellpadding="0" width="100%" border="0">
<TR>
<TD width="100%"> <%InjectCollaboration%></TD>
</TR>
</TABLE>

I already found out, what the problem was. The delta-linked iView Tool Area in the Default Framework Page got somehow corrupted (don't know why - it had two instances of the parameter "Enable Collaboration Launch Pad"), I deleted it and copied the original Tool Area iView into the page again. Then I have set the "Enable Collaboration Launch Pad" property to true and voila, the link was here again

Collaboration Launch Pad Link dissapeared from Toolbar

Hello,
I need help with the Collaboration Launch Pad.
According to the SAP Help I have configured the CLP, so that it shows the link on the toolbar in the top portion of the screen. It worked fine, until some time ago, when it stopped showing in the toolbar. We installed a TREX Patch somewhere around that time, but I cannot imagine that that could be the cause.
Has anyone experienced a similar problem?

I already found out, what the problem was. The delta-linked iView Tool Area in the Default Framework Page got somehow corrupted (don't know why - it had two instances of the parameter "Enable Collaboration Launch Pad"), I deleted it and copied the original Tool Area iView into the page again. Then I have set the "Enable Collaboration Launch Pad" property to true and voila, the link was here again

Collaboration launch pad inot seen

I am not able to see the Collaboration Launch Pad. I have performed the steps given in;http://help.sap.com/saphelp_nw04/helpdata/en/0a/e070403590ca01e10000000a155106/frameset.htm
1.      In the portal, choose Content Administration ® Collaboration Content ® Collaboration Launch Pad Administration ® Command Group.
a.      Copy the existing command groups to your own namespace.
Use the Replicate function and save each command group with a different name. In this way, you prevent the command groups used being overwritten during the next system upgrade.
b.      Make a note of the names that you have assigned for the command groups clpGroup and userGroup.
2.      In the same path as for step one, choose the type class.
a.      Launch the clpType entry for editing.
b.      For the contextmenu_commandgroup field, select the name with which you saved the clpGroup command group.
c.      Choose OK.
d.      Launch the userType entry for editing.
e.      For the contextmenu_commandgroup field, select the name with which you saved the userGroup command group.
f.      Choose OK.
The problem is at 2)b). I am not able to see my renamed command group. Pls suggest. I have restarted the J2ee engine as well.

This is also done as given in the sap documentation "Configuring the Masthead for Collaboration " @ http://help.sap.com/saphelp_nw04/helpdata/en/0a/e070403590ca01e10000000a155106/frameset.htm
One strange thing is the link shows up for user administrator, but not for any other user. Even when i assign the administrator role to another user it doesn't show up.
Message was edited by: Aditya Atluri

Collaboration Launch pad- Renaming the options and customization

Dear all,
I am working on collaboration Launch pad application, i have two queries in this regard
1) i want to rename the standard options in collaboration launch pad. like Auto detect state to Available.(custom names)
is there any setting in collaboration launch pad settings to change this or we have to modify the par file?
2) when we click on user name in collaboration launch pad it has to open "send instance message" dialog box directly. which par file(s) i have to modify to achieve this. i searched in sdn and got a par named "com.sap.netweaver.coll.shared.ui.bak" par but it's not the right one to change
suggest me on this
thanks & regards
Mahesh

Dear All,
I got this below thread where some thing like collaboration administration is mentioned.
http://help.sap.com/saphelp_nw04/helpdata/en/65/29b24053c13f5fe10000000a155106/frameset.htm
Regards,
Srinivas

Collaboration Launch Pad Configuration Error with Patch 27.

Hi all,
After applying Patch 27 for EP6 SP2 (both platform and
KMC), I can't launch Collaboration Launch Pad Configuration
iview, the following error retrieved:
Nov 24, 2004 2:03:13 PM # PRT-Async 3          Fatal           Exception ID:02:03_24/11/04_0004
com.sapportals.portal.prt.component.PortalComponentException: Error in service call of Portal Component
Component : pcd:portal_content/administrator/super_admin/super_admin_role/com.sap.portal.content_administration/
com.sap.netweaver.coll.colcontent/com.sap.netweaver.coll.clp/com.sap.netweaver.coll.config.clp
Component class : com.sapportals.portal.prt.component.config.ConfigComponent
User : epadmin
     at com.sapportals.portal.prt.core.PortalRequestManager.handlePortalComponentException(PortalRequestManager.java:853)
     at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:311)
     at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:138)
     at com.sapportals.portal.prt.core.async.AsyncIncludeRunnable$1$DoDispatchRequest.run(AsyncIncludeRunnable.java:363)
     at java.security.AccessController.doPrivileged(Native Method)
     at com.sapportals.portal.prt.core.async.AsyncIncludeRunnable.run(AsyncIncludeRunnable.java:376)
     at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:729)
     at java.lang.Thread.run(Thread.java:479)
Caused by: java.lang.NullPointerException
     at com.sapportals.htmlb.page.PageProcessor.handleRequest(PageProcessor.java:63)
     at com.sapportals.portal.htmlb.page.PageProcessorComponent.doContent(PageProcessorComponent.java:135)
     at com.sapportals.portal.prt.component.config.ConfigComponent.doContent(ConfigComponent.java:49)
     at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)
     at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)
     at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:301)
     at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:138)
     at com.sapportals.portal.prt.core.async.AsyncIncludeRunnable$1$DoDispatchRequest.run(AsyncIncludeRunnable.java:363)
     at java.security.AccessController.doPrivileged(Native Method)
     at com.sapportals.portal.prt.core.async.AsyncIncludeRunnable.run(AsyncIncludeRunnable.java:376)
     at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:729)
     at java.lang.Thread.run(Thread.java:479)
Any suggestions?
Thanks,
YM

Hi Yuri,
the problem with the ConfigComponent also should be fixed with Hotfix 1 (also worked for me).
See note 792995: Major problems fixed with this Patch 27 Hotfix 1: [...] Config : After upgrading to Portal SP2 Patch 27 the configuration iView did not work.
Hope it helps
Detlev

Default Collaboration Launch Pad Settings ?

Hi All,
I am not able to configure Collaboration Launch Pad. But by mistake, I have changed Link Commands and Types and Comand Groups. I am using EP7.0 SP10
Is there any way to set all the them to default. (To the point, the way SAP had given)?
Any kinda help will be apprecaited.
Thanks
Karan

I already found out, what the problem was. The delta-linked iView Tool Area in the Default Framework Page got somehow corrupted (don't know why - it had two instances of the parameter "Enable Collaboration Launch Pad"), I deleted it and copied the original Tool Area iView into the page again. Then I have set the "Enable Collaboration Launch Pad" property to true and voila, the link was here again

4.give some examples of collaborations from the Collaboration Launch Pad.

give some examples of collaborations from the Collaboration Launch Pad.

Answered my own question:
Here it is:
1. Logon to portal as Administrator
2. Navigate to Content Administrator -> Portal Content
3. Open the tree 'Portal Content'
4. Open the tree 'Content Provided by SAP'
5. Open the tree 'End User Content'
6. Open the tree 'Standard Portal user'
7. Open the Object 'Default Framework Page'
8. Open the Properties of 'Tool Area'
9. Select the 'Property Category' as 'Select all'
10. Set the property 'Enable Collaboration Launch Pad' to "Yes"
11. Set the property 'Enable Real-Time Collaboration' to "Yes"
12 Restart the portal (If you are not getting Collaboration Launch Pad).

Problem to open collaboration launch pad

Similar Messages

Maybe you are looking for