Problem to start photoshop elements

When start executing Photoshop elements version 8 I receive an error message regarding  C:\windows\AppPatch\AcLayers.dll containing an error. I have followed the recommendation in the error massage and reinstall Photoshop. What to do

Try a system scan to see if an automatic repair is available:
http://support.microsoft.com/kb/929833

Similar Messages

  • Problem with installing Photoshop elements 9 and adobe support advisor

    Hi, I've received a graphic tablet with 2 programs: the first has been downloaded and works perfectly while the second, PSE9, has been giving me problems for at least a week!
    I downloaded it and now I have a winzip file full of strange things (one of this is set up exe which tells me that I have to install adobe support advisor) and two files which said 3DF.tmp and PSEP9(1).zip.download and if I try to click them they tell me that I have to find on the Net the program to open them because I can't. And I don't know which program is required.
    I tried a lot of times to download the adobe support advisor, I have enough space on my disc and my farewall is deactivated, but when the program begins I saw this annoyant message
    cpsid_82829s5 Missing installation file bootstrapper error occured
    with this code for a support from adobe 00-67325-032018052012
    I unistalled it and retried, but nothing.
    Please, I just want to use my tablet with the programs which are comprised in the package, why it's so difficult to download this damn photoshop elements 9????????????
    Thank you

    In the error message it doesn't tell me
    "Installer has detected that a machine restart is pending. It is recommended that you quit the installer, restart try again,"
    neither "Installer failed to initialize. File not found. Please download Adobe Support Advisor to detect the problem."
    and I have enough space and I have Windows xp then I should be able to install it. I tried to unistall and install again the support advisor but nothing. I'm desperate.
    Messaggio originale----
    Da: [email protected]
    Data: 18/05/2012 22.20
    A: "Questionlady"<[email protected]>
    Ogg: Problem with installing Photoshop elements 9 and adobe support advisor
    Re: Problem with installing Photoshop elements 9 and adobe support advisor created by Jeff A Wright in Trial Download &amp; Install FAQ - View the full discussion
    Did you try the steps listed in http://helpx.adobe.com/creative-suite/kb/troubleshoot-error-messages-b ootstrapper-cs5.html which was identified by the Adobe Support Advisor?  If so can you please list each step and the result of those steps.  This will allow us to best advise you on your next steps.
    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4420419#4420419
    To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4420419#4420419. In the Actions box on the right, click the Stop Email Notifications link.
    Start a new discussion in Trial Download &amp; Install FAQ by email or at Adobe Forums
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  • Error Message "ElementsAutoAnalyzer.exe unable to locate. This application failed to start because ExtendedScript.dll was not found". This error message is seen when first starting Windows Vista, prior to starting Photoshop Elements 12.

    Error Message "ElementsAutoAnalyzer.exe unable to locate. This application failed to start because ExtendedScript.dll was not found".
    This error message is seen every time when first starting Windows Vista, PRIOR to starting Photoshop Elements 12.1 
    It does not seem to interfere with the normal operation of Photoshop Elements, but it is a constant annoyance.

    try removing all itunes and all other apple program
    follow this link for more info. http://support.apple.com/kb/HT1923
    reboot ur window after uninstalling
    after that download the latest itunes setup and install.

  • I'm having problems installing Adobe Photoshop Elements 12.

    I'm having problems installing Adobe Photoshop Elements 12.
    The problem is right at the end of installation, it (the Install Shield Wizard) says status is registering and then immediately does an action rollback.
    The message I get is:
    'The wizard was interrupted before Adobe Photoshop Elements 12 could be completely installed. Your system has not been modified. To complete installation at another time, please run the installation again.'
    If anyone can offer some help, please, that would be great.
    Thanks.
    Grant.

    This discussion has been moved from the Captivate forum to the Photoshop Elements forum.

  • Problems installing Adobe Photoshop Elements 9 - Rollback action issue.

    Im having problems installing Adobe Photoshop Elements 9.
    The problem is right at the end of installation, it says status is registering and then immediately does an action rollback.
    The message "The wizard was interrupted before Adobe Photoshop Elements 9 could be completely installed. Your system has not been modified. To complete installation at another time, please run setup again."
    I have also created a new administrator account and after rebooting tried to install it but with the same result. It appears to get to the end of the program install but falls over just before the Organiser install. There are no error messages. AV and surplus programs have been stopped. Desktop clean up run.  XP machine well within required spec.
    Any help would be greatly appreciated.
    Thanks
    Dave

    Hi
    Thanks for your reply. Antivirus and security software all turned off. I have tried all the solutions in the troubleshoot section but still having the same problem.
    Much obliged
    Dave

  • Error report when trying to start Photoshop Elements 11

    Hello.
    I bought the student version of Photoshop Elements 11 and Premiere Elements 11 recently. Premiere Elements works fine, but since 6 weeks, I keep getting an error report, whenever I want to start Photoshop Elements.
    "Photoshop Elements cannot start or continue because of missing file(s). Please reinstall."
    I tried deinstalling and reinstalling the programme for five times already, but I still get the error report.
    Please, could somebody help me, because I'm getting really desperate now and I don't know what to do.
    Best Regards,
    Sophie Grossalber
    P.S.: I have a laptop, that runs with Windows 7.

    Sophie can you please check your installation logs to see if an error occurs during the installation process.  Please see Troubleshoot install using logs | Elements - http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html for information on how to locate and interpret the installation log files.  You are welcome to post any specific errors which you receive to this discussion.

  • Hello. I have a problem with my Photoshop Elements 12 programm. I had restart my computer and I wanted to instal my Photoshop Elements 12 again but the sytem didn't accept my serial number. I get no answer per Mail and I didn't reach someone on my phone.

    Hello. I have a problem with my Photoshop Elements 12 programm. I had restart my computer and I wanted to instal my Photoshop Elements 12 again but the sytem didn't accept my serial number. I get no answer per Mail and I didn't reach someone on my phone. Can you help me please? Thanks a lot Nana

    1) Apps are not part of the backup, only data stored by 3rd party apps. But you can redownload the apps for free again if you use the same account you did when you bought them the first time. http://support.apple.com/kb/HT2519
    2) See this article http://support.apple.com/kb/HT1766 and find out what's in your backup.
    3) Backup your itunes+ library (http://support.apple.com/kb/HT1382 and http://support.apple.com/kb/HT1751), which will copy your Mobile Applications folder, and save your iphone backup folder as well
    In other words, maintaining a backup of your computer is essential.
    When you resync your apps from your computer to the phone, make sure your computer is authorized again. http://support.apple.com/kb/HT1420

  • Problem opening Adobe Photoshop Elements 13

    Problem opening Adobe Photoshop Elements 13

    After unzipping Photoshop Elements 13, I received a error message saying
    that PSE had detected an impending shutdown of my computer, and that I
    should shutdown and restart the computer.  I had two button choices:
    ignore or quit.  Given those choices, I quit, then shutdown the computer
    and restarted.  I again unzipped PSE and attempted an install.  This time I
    got a error message saying an installer was already running and I should
    shut it down.  Having no clue as to how to shut down an installer, I
    attempted (FOR 6 HOURS) to obtain assistance from Adobe technical support
    and either waited for a return call, waited on hold, attempted to
    communicate with someone who I could not understand from India, or was told
    technical support was not available on the phone for PSE.  I finally gave
    up and went to Chat.  There, attempting to explain what the problem was,
    (see above), I guess I took too long to respond, the chatter closed the
    chat, and I was not able to reconnect to chat.  After 5 attempts were
    denied, I contacted a friend who has computer operations experience.  After
    an hour of attempting various things, he told me to hit "ignore".  PSE
    installed correctly and I'm now using it.  This was an extremely shoddy
    performance by Adobe -- first a glitch in the install process, and then no
    help from tech support.
    On Thu, Nov 6, 2014 at 4:00 PM, Jeff A Wright <[email protected]>

  • Problem with registering Photoshop elements 13

    Hello,
    it would be great if somebody could help with the following.
    I have problems with regstering Photoshop elements 13.
    The problem is described in Anmeldungs-, Aktivierungs- oder Verbindungsfehler | CC, CS6, CS5.5
    I tried with all 4 offered troubleshootinh steps and found no issues -> I can access http://www.adobe.com, https://www.adobe.com and https://lm.licenses.adobe.com, firewall is switched off, time is correctly set and global sign root CA is installed in my trusted root store ...I still I cannot access adobe's registration server and complete registration.
    Interestingly the following web page is offline: www.adobe.com/go/getactivated_de
    Any ideas what could be the problem?
    Is the registration service offline for German customers?
    Am i missing something?
    Thanks!
    Kind Regards,
    Stephan

    After unzipping Photoshop Elements 13, I received a error message saying
    that PSE had detected an impending shutdown of my computer, and that I
    should shutdown and restart the computer.  I had two button choices:
    ignore or quit.  Given those choices, I quit, then shutdown the computer
    and restarted.  I again unzipped PSE and attempted an install.  This time I
    got a error message saying an installer was already running and I should
    shut it down.  Having no clue as to how to shut down an installer, I
    attempted (FOR 6 HOURS) to obtain assistance from Adobe technical support
    and either waited for a return call, waited on hold, attempted to
    communicate with someone who I could not understand from India, or was told
    technical support was not available on the phone for PSE.  I finally gave
    up and went to Chat.  There, attempting to explain what the problem was,
    (see above), I guess I took too long to respond, the chatter closed the
    chat, and I was not able to reconnect to chat.  After 5 attempts were
    denied, I contacted a friend who has computer operations experience.  After
    an hour of attempting various things, he told me to hit "ignore".  PSE
    installed correctly and I'm now using it.  This was an extremely shoddy
    performance by Adobe -- first a glitch in the install process, and then no
    help from tech support.
    On Thu, Nov 6, 2014 at 4:00 PM, Jeff A Wright <[email protected]>

  • Error Code: 6 when I try to start photoshop elements

    Hi,
    Can someone help me with this? Error Code: 6 appears when I try to start photoshop elements.
    David

    If restoring system preferences doesn't work for you, you can try initiatting a chat session with adobe help support http://www.adobe.com/support/chat/ivrchat.html.
    You can also try reinstalling the application. After uninstall, please check if the AMT folder has been deleted from your previous install location.i.e. if you are using a windows 64 bit pc, check if the folder C:\Program Files (x86)\Adobe\Photoshop Elements 11\AMT has been deleted

  • How to start Photoshop Elements programme?

    How to start Photoshop Elements programme? The feilure message is - The action you have requested could not be completed because the application is not responding. It may still be loading or waiting for a response from you.

    The download assistant is just to help you download PSE. However, downloading is not installing. Look for the actual PSE file, which will be ins some kind of compressed format. In windows, right-click it and choose Extract All. On a mac, double click the .dmg file to mount it, then double click the mounted file to see its contents.

  • Starting Photoshop elements under mountain lion

    Starting Photoshop elements I get error:150:30 since I have mountain lion installed.

    See if anything here helps.
    http://helpx.adobe.com/x-productkb/global/error-licensing-stopped-mac-os.html

  • When I start Photoshop Elements within Aperture 3, my image is flattened.  How can I correct this?

    Just installed Aperture 3 last week. 
    1) I imported all my images from iPhoto.
    2) I downloaded a plug-in for Aperture, "Burn to Disc" and it seems to work well. 
    When I start Photoshop Elements 9 within Aperture 3, my very large file is flattened and of course all layers are gone. 
    How can I open my PSD files in Aperture 3 complete with layers?
    Read the Aperture Manual, checked the discussion groups and remain stumped.  I'd greatly appreciate any help.  Thanks in advance.

    Thank you so much for your reply.  Using Photoshop and saving the files within Aperture was a major reason for getting this software.  But Photoshop without layers is taking the heart out of the beast.   Thanks again for your reply. 
    --Jess

  • Im having problems installing Adobe Photoshop Elements 8

    Hello!
    Please excuse my bad English. I help myself with Google translate.
    I have a Mac OS X 10.6.6.
    Even one month before I download the and installed a trial version of Adobe Design Premium CS5. Trial period has expired. I intend it in the short to buy.
    But the problem I have with PSE8.
    I bought a Wacom intuos tablet. So I can download Adobe Photoshop Elements 8. But I can not install the program.
    I tried all three tips but I did not succeed. then I clicked the button More informations.
    It has opened up another window titledPackage for Suport. The content is as follows: Please copy the "key" bellow to a safe location and press Close. You will need this key if you open a support case with Adobe. If you need this key I will be sent it separately.
    Please help me install PSE8.
    Thank you very much for the reply
    s. Aleša

    Well now the forum finally working like it should. I was always logged in, I saw my name at the top. However, when I clicked on the link Log / Registration, came forward error 404th I waited one hour without logging off and re-clicked. Finally, the forum in my browser started to work normally.
    There is no problem that would not be able to send files to the server from which it can take you. The problem is that my /Library/Logs/Adobe/  folder is empty. How is it that the folder is empty? I have installed Adobe Design Premium CS5 too, although tryal version has expired. And even these files can not look in the folder. PSE8 but I can not even until the end of Installations.
    So I tried to send Screnshot to you to see that the folder is empty. I know that you need a file, but how do I send it to you, if the file is not in the folder?
    Maybe I have the settings set to not see certain files?
    I called the support in my country, but only help those who have bought the program in their company. :-((( 

  • Problems with mac photoshop elements no longer working

    I believe this problem started with or shortly after installing snow leopard.  But I couldn't access my photoshop elements 6 anymore on my mac.  I removed PE 6 (dragged to trash), and tried to reinstall it and now have the following error:
    JavaScript Alert
    Critical errors were found in setup
    - The installer database is invalid: please re-install the product from the original media.
    Please see the Setup log file for details.
    So I've tried to remove as files associated with PE 6 nothing has helped.  I do have the original disk with the serial number etc.   I even downloaded the trial of PE 8 for mac, but received the same error.  I've been trying to find the answer to this problem, but nothing has helped.  Even called Adobe, but they sent me to the wrong area.  Sigh. 
    Any ideas would be welcome.  I'm about to give up on photoshop and go with Aperature, but I'd rather not.

    You can't install PSE 6 or 8 by trashing them. You must use the uninstaller (for PSE 6, that means putting the install disc in and choosing Remove Components rather than Install Components). However, it's too late for that now. See this for how to clean up the mess:
    http://kb2.adobe.com/cps/403/kb403796.html

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