Problem to unlock my Q5

My blackberry Q5 won't get unlock after many tries. Indeed I have tried many times to unlock my phone with the IMEI number by following the instructions with a professionnal from a mobile store. I got from my carrier the unlock number (MEP code) that I have entered into the blackberry and everything goes well (phone says number is right) but my phone doesn't unlock and I lost a try (I have 10 tries in total). I only have 6 left now !
A professional told me this is because the phone is 3 months old and is not in blackberry data base yet. Is that possible ? PLease I need your help to unlock my phone as quickly as possible.
Here is my EMEI number : {REMOVED}
Thanks in advance for your prompt reply.
Mod Edit: Edited post to remove personal information to comply with the Community Guidelines and Terms and Conditions of Use

You should go to the cell phone plan carrier. Maybe the professional you mentioned was the person from your cell phone service provider. Once you use up the 10 allowable wrong entries you have to see the service provider again. Have you registered your blackberry with at protect.blackberry.com? that would be a registration that might loosen things up. No guarantees.

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Hi and Welcome to the Community!
As a user-to-user community, no one here can answer your question with any level of authority whatsoever. BlackBerry provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into BlackBerry at no charge to the end user.
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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