Problem to update Extension Manager

Problem to update Extension Manager 6.0.7
Errore Code: U44M1P7
MAC OS X 10.8.4
For 4 times I contact via chat the support but someone answer me and tell Please wait while I transfer the chat to the appropriate group.
But nobody taka care me of the problem!

Nereis can you please check your installation logs for error messages?  Please see Troubleshoot with install logs | CS5, CS5.5, CS6, CC - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to locate and interpret your installation log files.  Please feel free to post any specific error messages you discover to this discussion.

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