Problem transferring tracks from my PC to my Zen To

Rather than going through the rigmarole of contacting customer support I was wondering if anyone here can help me?
I've just purchased the 20GB Zen Touch & I have about 2000 songs I want to put on it. The problem is that it only seems to transfer 0-5 tracks at a time & then stops saying saying either some "other program is busy" not mentioning what this other program is & also no other software is open or that the Zen Touch is busy!
I have spent the whole evening updating firmware, drivers, software etc to no avail. I have tried different USB ports both front & back with no joy. This whole experience is spoiling the enjoyment of a new product has anyone got any ideas?

Probably the most useful thing to do is to determine where the problem lies i.e. the PC or the player. Test the player if you can on a different PC.
There's also a whole bundle of advice via the "PC connection problems with your player" link in the FAQ post, some of which you've tried.

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