Problem trying to upbate ituns error masage the older version of apple software update cannot be removed contact your nearest spport group
problem trying to update iTunes error massage the older version of apple software update cannot be removed contact your nearest support group how
can i fix this problem i have tried many things but it still dose not work for me ????
Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?
Similar Messages
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Unable to re-install itunes as error message appears "The Older Version Of Apple Software Update Cannot Be Removed"
Been to control panel and found apple software update but still unable to remove Help!!Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.) -
Trying to uninstall and download itunes keep getting message "the older version of apple software update cannot be removed contact support group. There must be a hidden file I can't find.
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25 2010. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove".
Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time? -
he older version of apple sofware update cannot be removed. contact your technical group support?
Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
need help
Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
When installing the new iTunes software, the message : "the older version of apple software update cannot be removed." What should I do? I tried deleting files related through control panel or the manual way, but it doesn't work. Am I missing something?
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
http://www.apple.com/itunes/download/
Does it go through properly this time? -
I tried to update itunes and keep getting these messages..the older version of Bonjour cannot be removed..and The older version of Apple software update cannot be removed. How do i fix this does anyone know? I recently got an IPhone 4 and don't understand all this stuff yet. Thanks
Hi Kathy,
Welcome to Apple Support Communities.
See this article for some steps to troubleshoot your iTunes installation:
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Cheers,
Jeremy -
Please help. I am trying to download the latest version of iTunes so I can synch my new iPhone. I keep getting "The older version of Apple Software Update cannot be removed. Contact your technical support group." Please help as I have absolutely no idea. Thanks.
Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
"The older version of Apple Software Update cannot be removed..."
When trying to update the Itunes software, I received an error message that indicated the application could not find a file. Since then, I've tried uninstalling all Quicktime, Itunes, and Ipod software and deleting all entries. I now receive the message "The older version of Apple Software Update cannot be removed. Contact your technical support group" when I try to reinstall Itunes. Please help.
okay, download and install the Windows Installer CleanUp utility and use it to remove the installation configuration information for your Apple Software Update:
Description of the Windows Installer CleanUp Utility
reboot the PC after using CleanUp. any joy with the itunes install now? -
The older version of Apple Software Update Cannot be removed-WinXP
I have followed every step from the support site concerning completely removing iTunes, Quicktime, Bonjour, and Apple Software Update to no avail.
I then went and through the installation of the following tools to clean any remaining elements from my system.
installed and ran Windows Install Clean Up
Installed and ran Revo Unistaller
I went to the Apple site and downloaded a fresh copy of iTunes 10.5 and ran the install, all went well until the following message appeared.
The older version of Apple Software Update cannot be removed.
This indicated to me that I must have some lingering components on the system that the installer sees and I cannot find.
I went back through the registry and searched for any entries having to do with Apple, Bonjour, Qwicktime and removed any and all.
Still the same error. So this is where it sits,
Any additional suggestions from anyone?I have done the exact same steps as Drewfromlacenter over the past week. Also to no avail. Same message about the older version of Apple Software Update cannot be removed, and it tells me to contact my Technical Support Group. Who is that anyway?? Any suggestions where we go from here?
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When I try an update I-tunes the software tells me the older version of Apple Software Update cannot be removed. Contact your technical support group. Help!!!
Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
It keeps doing it over and over again, how can I fix this?
Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
http://www.apple.com/itunes/download/
Does it go through properly this time? -
I tried to update my iTunes software for my iPad. I got the above message. iTunes did not install and now I no longer had iTunes at all. I can't update my iPad software without it.
I have tried Revo, CCleaner, COMODO, "find" in Regedit. Nothing finds anything related to Apple Software Update.okay, download and install the Windows Installer CleanUp utility and use it to remove the installation configuration information for your Apple Software Update:
Description of the Windows Installer CleanUp Utility
reboot the PC after using CleanUp. any joy with the itunes install now? -
I kept getting this message everytime I tried to re-install iTunes after tried every possibly methods I could find on internet. I couldn't even see Apple Software Update when open MS Cleanup Utility window or anywhere else in my computer files and I still get this same message every single time. I'm getting really frustrated right now. Can anybody out there help me please???...
OMG!! It's work and I've successfully re-installed the latest version of iTunes onto my computer.
THANK YOU SOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO VERY MUCH.
I really don't know how can I say thank you enough for your help and your genious brain since I've been so frustrated for weeks....
You're certainly a GOD of iTunes Troubleshooting B Noir...!!!
If you ever come to Melbourne please let me know and drinks are on me!!! -
it removed my itunes and went to install the new one but stopd at the end with that error message.?
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
http://www.apple.com/itunes/download/
Does it go through properly this time?
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