Problem trying to upgrade my device software

I'm trying to updated my device software but all the time I try it it's says that I'm have a telefonic access to active networks, close them n try again, but I turn off all the connections and the exact same message keeps prompting. Can someone help me with this issue because I don't find any info that helps me. Thx

Hi!   Not sure what telfonic connections you have ....but did you try unconnecting them then pulling the battery for at least a minute and putting it back in?
Might just need to boot without the connections.
DON'T THINK!!!! LOOK!

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