Problem uninstalling Mackeeper

G'day there,
I'm trying to uninstall Mackeeper 2012, but need to make it clear I'm a real Mac amateur and not at all good on following the technical stuff.
I've been to this link http://help.mackeeper.zeobit.com/Manual/GettingStarted/UninstallingMacKeeper.htm l which is very clear, but after I drag the Mackeeper icon from Applications to the trash box, there is no window coming up asking me for my Mac user password and hence I can't get to the uninstall window. If I try to empty the trash box, a window pops up which tells me the trash box can't be emptied because Mackeeper is stioll in use. It seems to be running somewhere in the backgroiund where I can't see it.
Any help with simple steps (please) would be much appreciated.
Cheers, Poitr

Welcome to the Apple Support Communities
Restart your computer and try to empty the Trash again, so it should be deleted. Also, if you see an option called "Reopen windows when logging back in" on  > Restart, untick it, so MacKeeper won't open after restarting the Mac.
MacKeeper is considered as malware so you mustn't install that application

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Problems uninstalling Mackeeper

I have been trying to uninstall Mackeeper from my computer since getting pop ups saying to upgrade it. I only used it once on the free offer to scan and fix some issues on my computer several months back, but on advice from a friend decided not to pay for it.
I tried uninstalling it by dragging the icon to my trash but it just bounces out of the trash and won't uninstall. More worrying is when I go into Activity Monitor and see the Mackeeper helper and try to force quit it, this does not work! I have restarted my computer twice and still it will neither stay in the trash nor force quit the helper. I then contacted online helper for Mackeeper and after explaining all this he wanted remote access to my computer which I was not comfortable with. He then sent me a link to download a programme in order to uninstall Mackeeper, which I find very bizarre you need another programme to uninstall it and am getting concerned as my friend had warned me about this programme and I am wondering what it may be doing to my computer.
Can anyone help with any other options to delete this programme and why the helper will not force quit?
Joe

KQuongCharles wrote:
I stupidly allowed MacKeeper onto my computer and now having trouble getting it off. I followed the linked you shared back in 2013 that folks said worked for them. Within that link I went to this http://help.mackeeper.zeobit.com/Manual/GettingStarted/UninstallingMacKeeper.htm l which has a visual step by step. I am able to put the icon for the application in the trash (step 4) but I am never actually prompted to UNINSTALL it (step 5). I've emptied my trash but I can tell something is still wrong because I'm getting tabs popping up every time I try to open a new one myself. What can I do?
Things may have changed when those instructions were posted. Try this:
http://www.macworld.com/article/2861435/how-to-uninstall-mackeeper-from-your-mac .html
Ciao.

How do I uninstall Mackeeper? I have dragged it into trash, but it still showing in systems information and causing problems!

How do I uninstall Mackeeper? I have dragged it into trash, but it still showing in systems information and causing problems!
Please advise

How to uninstall MacKeeper - updated
How to Remove MacKeeper
Uninstalling Software: The Basics
Most OS X applications are completely self-contained "packages" that can be uninstalled by simply dragging the application to the Trash. Applications may create preference files that are stored in the /Home/Library/Preferences/ folder. Although they do nothing once you delete the associated application, they do take up some disk space. If you want you can look for them in the above location and delete them, too.
Some applications may install an uninstaller program that can be used to remove the application. In some cases the uninstaller may be part of the application's installer, and is invoked by clicking on a Customize button that will appear during the install process.
Some applications may install components in the /Home/Library/Applications Support/ folder. You can also check there to see if the application has created a folder. You can also delete the folder that's in the Applications Support folder. Again, they don't do anything but take up disk space once the application is trashed.
Some applications may install a startupitem or a Log In item. Startupitems are usually installed in the /Library/StartupItems/ folder and less often in the /Home/Library/StartupItems/ folder. Log In Items are set in the Accounts preferences. Open System Preferences, click on the Accounts icon, then click on the LogIn Items tab. Locate the item in the list for the application you want to remove and click on the "-" button to delete it from the list.
Some software use startup daemons or agents that are a new feature of the OS. Look for them in /Library/LaunchAgents/ and /Library/LaunchDaemons/ or in /Home/Library/LaunchAgents/.
If an application installs any other files the best way to track them down is to do a Finder search using the application name or the developer name as the search term. Unfortunately Spotlight will not look in certain folders by default. You can modify Spotlight's behavior or use a third-party search utility, EasyFind, instead.
Some applications install a receipt in the /Library/Receipts/ folder. Usually with the same name as the program or the developer. The item generally has a ".pkg" extension. Be sure you also delete this item as some programs use it to determine if it's already installed.
There are many utilities that can uninstall applications. Here is a selection:
    1. AppZapper
    2. AppDelete
    3. Automaton
    4. Hazel
    5. AppCleaner
    6. CleanApp
    7. iTrash
    8. Amnesia
    9. Uninstaller
10. Spring Cleaning
For more information visit The XLab FAQs and read the FAQ on removing software.

Having problem with mackeeper coming on when searching how do I rid of this or other sites coming on under my search site

I tried to install mackeeper and thought it was free and because of popups and ads. Now I'm having more problem it comes up when searching. I would like to go back to week ago them the way my system works now to get rid of but don't know how and no one i know can tell me. Help I'm not computer smart

1. Uninstall MacKeeper as suggested by db24401.
2.Identify and remove adware
   http://www.thesafemac.com/arg/
   or
   download and run Adware Removal Tool.
    http://www.thesafemac.com/art/

Used AppZapper to uninstall MacKeeper - then used MK's own uninstaller when prompted - please help

HI
Whilst away on holiday recenlty, a relative has installed MacKeeper on his 2009 iMac (he's using Lion). He thought it would be good to use before upgrading to Mountain Lion. He has asked me to look at the machine as it's now running slow.
Thankfully, he did the wise thing and to uninstall it when I told him to using AppZapper. However, after doing this, MacKeeper's own unistaller prompt screen appeared and he told me he followed it's on-screen instructions to uninstall again. I've never used the software on my Mac Pro as have read so many complaints of the last few years and was horrified when he told me he had.
If AppZapper has deleted MK's files (total of 24MB), is it safe to use the Mac without any rist of further problems. Or, would it be a good idea to tell him to security wipe his hard drive after downloading Mountain Lion and making a DVD to run from startup.
Thanks in advance.
Matt

AppZapper, and other apps like it, don't work all that well and can cause other problems. They will often miss stuff. If you don't know how to uninstall a particular application, rather than using something like AppZapper, you should Google it ("mac uninstall softwarename").
In the case of MacKeeper, see:
http://applehelpwriter.wordpress.com/2011/09/21/how-to-uninstall-mackeeper-malwa re/
Note that, although many people refer to MacKeeper as malware, it actually is not. It is crap software made by a company that uses extremely unethical marketing practices, and should under no circumstances ever be used as certain functions (like the "cleaning" tools) can damage your system and even destroy personal data, but it's not actually malware.

Does Uninstalling MacKeeper completely removes all it harms and bugs it has on the mac???

Hello all, I just got my mac for a week and I downloaded the Mackeeper out of worries that my mac will get infected by virus.. I read about Mackeeper over and over again.. Sounds bad to me.. So I just wanna confirm that after uninstalling this programme my system will not get any harmed in any way, does it??? Well, I installed the Mackeeper for free and I just removed it without downloading the Zeobit uninstaller.. using the way that requires me to answer why i would like to uninstall mackeeper to uninstall it.. Do you think I'm saved? Thanks in Advanced

Here you go-
MacKeeper – also known as ‘911 Bundle‘ in the App store — yes, you’ve seen the ads all over the internet, pop ups on your favourite webpages, it seems to be everywhere. It must be legit’. Right?
Wrong! Maybe you checked out the website – looks good…if you only give it a cursory glance. But dig a little deeper, and you’ll find some of those testimonials are phoney. Like the one that says Macupdate gave MacKeeper a 5-star rating, when in fact it got a 2-star rating and the comments are filled with one person after another complaining about this ‘anti-virus’ program.
OK, don’t feel bad if you fell for it, particularly if you’re new to Mac and don’t know that Macs don’t have virus issues like PCs. If you’ve downloaded MacKeeper you know already the problems it’s causing you, slowing down your machine and throwing up bizarre popups all the time. If you haven’t downloaded it, DON’T! And here’s another warning: don’t use the ‘uninstaller’ that they provide! It doesn’t actually clear out all of MacKeeper’s files, and it phishes for personal details before it lets you even run it. So how do you get rid of it? Here’s how:
**Update: If the procedure below looks complex, try downloading the simplified version with screenshots in my Easy Guide to Uninstalling MacKeeper pdf.
Getting ready:
You will need
— to calm down! ( don’t be angry with yourself or your Mac!)
— a sharp eye ( don’t be trashing the wrong files…)
— a copy of EasyFind (free tool available from Devon Technologies).
Once EasyFind is installed and running, you need to consider your backups first.
Time Machine
i. If you use Time Machine, leave it connected and do the Time Machine Step (TM step) where indicated. Instructions for the TM step are given in the box in step 1 below.
Clones
ii. If you use a clone without archiving, disconnect the clone and run the procedure below on your internal disk. When it is complete and you have verified everything is OK, connect your clone and wipe the partition using Disk Utility. Then make a new clone.
iii. If you use a clone with archiving, reboot into your clone now and run the procedure below on the clone first. Then shutdown you computer, disconnect the clone from the system and reboot into your internal drive. Run the entire procedure again on your internal drive.
Encryption
If you have used MacKeeper to encrypt any data, unencrypt it now. If you remove MacKeeper without unencrypting your data first, you will not be able to access it later. This only applies to data encrypted with MacKeeper, and not data encrypted using Mac OS built-in encryption services or using any other program.
If you have anything in the Trash, empty it now before you start.
The Uninstall Procedure:
Once you have prepared everything as above, you’re ready to start the uninstall procedure.
1. If MacKeeper is running, quit it. From the sidebar in any Finder window, choose your hard disk icon and go to your Library folder. Look in the Application Support folder for the folder inside it called ‘MacKeeper’ (/Library/Application Support/MacKeeper). Click on the folder once.
TM Step
If you are using Time Machine do the TM Step now.
Enter Time Machine via the TM icon on your menubar at the top of your screen.
Click the little gear/cog in the Finder window and choose ‘delete all backups of xxx file’.
Enter your Admin password to confirm the delete. Exit Time Machine and then…
If you don’t use TM or after you have completed the TM step, hold down the ‘command’ key and press the ‘delete’ key once to send the file to the trash.
2. Still in Library, look for and trash any of these you find in the same way, remembering if you have Time Machine to do the TM step first in each case:
/Library/LaunchDaemons/com.zeobit.MacKeeper.AntiVirus
/Library/LaunchDaemons/com.zeobit.MacKeeper.plugin.AntiTheft.daemon
/Library/Logs/MacKeeper.log
3. If you are using Lion, use the ‘Go’ menu in Finder’s menubar and hold down the ‘option’ key. Choose ‘Library’ from the menu (yes, this is a different Library folder from the one you were just in). If you are using Snow Leopard or Leopard, just click on the little ‘Home‘ icon in the Finder sidebar and navigate to the Library. Then trash any and all of these that you find, remembering to do the TM step (if applicable) first in each case:
Home/Library/Caches/com.zeobit.MacKeeper
Home/Library/Caches/com.zeobit.MacKeeper.Helper
Home/Library/LaunchAgents/com.zeobit.MacKeeper.Helper
Home/Library/LaunchAgents/com.zeobit.MacKeeper.plugin.Backup.agent
Home/Library/Logs/MacKeeper.log
Home/Library/Preferences/com.zeobit.MacKeeper.plist
Home/Library/Preferences/com.zeobit.MacKeeper.Helper.plist
Home/Library/Receipts/com.zeobit.MacKeeper.bom
Be careful not to delete the wrong files: only those that have got the words ‘zeobit’, ‘MacKeeper’, ’911′ or ’911bundle’ should be trashed.
Now switch to the EasyFind.app you downloaded at the beginning. Set it up like this:
In the ‘Volumes’ drop-down menu on the right, choose the volume that you are currently booted into (that will be your internal hard disk icon unless you are cleaning an external clone). In the search box, try each of these in turn: ‘zeobit’, ‘mackeeper’, ’911 bundle’. For anything that you find, hold down the ‘control’ key and click once on the entry in EasyFind’s window. From the menu, choose ‘Reveal in Finder’. Delete the folder from Finder, remembering to do the TM step first in each case if you are using Time Machine.
4. Go to Applications > Utilities > Keychain Access.app and double click on it. Notice the padlock in the window is up there on the left, rather than down the bottom. Click on it and enter your admin password. Now go through all the items in the ‘Keychains‘ list (such as Login, System, Root) with ‘All items’ selected in the ‘Category’ list. Anything you find related to ‘MacKeeper’ or ‘zeobit’, click on it, then choose Edit > Delete from the menu.
(Thanks to Al for also mentioning this point in the Comments below! ).
5. Open the Activity Monitor utility (Applications>Utilities>Activity Monitor.app), make sure ‘All Processes’ is showing in the drop down menu just over on the right of the dialogue box, then scroll down the list and see if any processes called ‘MacKeeper’ (or ‘zeobit’) are still running. Try the same search terms you used in EasyFind in the filter search bar in Activity Monitor window. Older versions of MacKeeper may have a ‘WINE’ process running, so also look for ‘wine’. Anything you find, click on it and hit ‘Quit Process’ (top left).
6. Go to your Applications folder from a Finder window and select MacKeeper (if you have Time Machine, do the TM step now). Then, hold down ‘command’ and press ‘delete’ once. If you assigned MacKeeper to be pinned in the Dock, be sure to also drag the icon off the Dock and release it anywhere over the desktop. It will, satisfyingly, disappear in the ‘poof’ of a cloud.
7. When you’re done filling up your trash can with all this junk, click on the Finder> Secure Empty Trash...
8. Restart your Mac. Everything should be back to normal, but check the Activity Monitor one last time to be sure.
9. After restart, be sure to fix your system permissions. If you encounter any problems that you did not have before, fix the ACLs too.
**If you are running a clone, remember to follow the instructions given above under “Getting ready”.**
10. If you have a problem with MacKeeper pop-ups while using your browser, try clearing out the caches, like this:
In Safari menubar, choose ‘Safari > Reset Safari’. Make sure all the options are checked.
This will not only clear out your caches, but everything else stored by the browser. Don’t worry, it won’t affect your bookmarks, but it will reset your ‘top sites’ and history.
In Firefox menubar, choose ‘Tools > Clear Recent History…’ and choose ‘Everything’. Again, it’ll clear everything out but won’t delete your bookmarks.
Obviously, if you use any other browsers like Opera or something you’ll have to find the same options for those too.
Good luck and goodbye MacKeeper!
NOTES
1. If you have any problems carrying out the steps, try starting your Mac up in Safe mode, and then running the procedure.
2. If you have only downloaded the MacKeeper package but not ran the installer, you only need to send the .pkg file in your Downloads folder to the Trash. That’s it!
Acknowledgements
This post has been refined and improved over time thanks to suggestions and replies made in the Comments. Thanks especially to Al, Lyndon and Jack.

Has anyone experienced problems with Mackeeper? I did not complete downloading this software. Yet, occasionally when on the internet, I will have the MacKeeper multi-colored circle replace my pointer. How do you deal with this?

Has anyone experienced problems with Mackeeper? I did not complete downloading this software. Yet, occasionally when on the internet, I will have the MacKeeper multi-colored circle replace my pointer. How do you deal with this?

Welcome to Apple Support Communities
Don't download MacKeeper. Users complain about this app and it damages OS X. Also, Mac OS X knows how to take care of itself, so you don't need any other cleaning application that may damage OS X. See > https://discussions.apple.com/docs/DOC-3691

How do I uninstall mackeeper from my macbook pro?

How do i uninstall mackeeper from my Macbook Pro?

You may have installed a variant of the "VSearch" ad-injection malware. Follow Apple Support's instructions to remove it.
If you have trouble following those instructions, see below.
Malware is always changing to get around the defenses against it. This procedure works as of now, as far as I know. It may not work in the future. Anyone finding this comment a few days or more after it was posted should look for a more recent discussion, or start a new one.
The VSearch malware tries to hide itself by varying the names of the files it installs. To remove it, you must first identify the naming pattern.
Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:
/Library/LaunchDaemons
In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder named "LaunchDaemons" may open. Look inside it for two files with names of the form
          com.something.daemon.plist
and
           com.something.helper.plist
Here something is a variable string of characters, which can be different in each case. So far it has always been a string of letters without punctuation, such as "cloud," "dot," "highway," "submarine," or "trusteddownloads." Sometimes it's a meaningless string such as "e8dec5ae7fc75c28" rather than a word. Sometimes the string is "apple," and then you must be especially careful not to delete the wrong files, because many built-in OS X files have similar names.
If you find these files, leave the LaunchDaemons folder open, and open the following folder in the same way:
/Library/LaunchAgents
In this folder, there may be a file named
          com.something.agent.plist
where the string something is the same as before.
If you feel confident that you've identified the above files, back up all data, then drag just those three files—nothing else—to the Trash. You may be prompted for your administrator login password. Close the Finder windows and restart the computer.
Don't delete the "LaunchAgents" or "LaunchDaemons" folder or anything else inside either one.
The malware is now permanently inactivated, as long as you never reinstall it. You can stop here if you like, or you can remove two remaining components for the sake of completeness.
Open this folder:
/Library/Application Support
If it has a subfolder named just
           something
where something is the same string you saw before, drag that subfolder to the Trash and close the window.
Don't delete the "Application Support" folder or anything else inside it.
Finally, in this folder:
/System/Library/Frameworks
there may an item named exactly
            v.framework
It's actually a folder, though it has a different icon than usual. This item always has the above name; it doesn't vary. Drag it to the Trash and close the window.
Don't delete the "Frameworks" folder or anything else inside it.
If you didn't find the files or you're not sure about the identification, post what you found.
If in doubt, or if you have no backups, change nothing at all.
The trouble may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Then, still in System Preferences, open the App Store or Software Update pane and check the box marked
          Install system data files and security updates (OS X 10.10 or later)
or
          Download updates automatically (OS X 10.9 or earlier)
if it's not already checked.

Problems Uninstalling Acrobat 9 pro ...

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You do NOT NEED that software...
See Here > Beware MacKeeper
Uninstall MacKeeper here
http://applehelpwriter.com/2011/09/21/how-to-uninstall-mackeeper-malware/
See here for keeping your Mac happy...
http://support.apple.com/kb/HT1147
http://www.thexlab.com/faqs/maintainingmacosx.html

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Need to find the Finder's cog wheel (action menu). It's not there! Would someone please help me? Trying to uninstall MacKeeper. Thanks.

anne296 wrote:
Need to find the Finder's cog wheel (action menu). It's not there! Would someone please help me? Trying to uninstall MacKeeper. Thanks.
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I'd have a Google round if I was you, because I think there have been issues.

Having problems uninstalling and running Photoshop CS3

I downloaded the trial for Adobe Photoshop CS3 and it has now expired. I tried to uninstall it but it does nothing. It will not come off my computer. If I try to open it, it tells me
The licensing subsystem has failed catastrophically. You must reinstall or call customer support. I tried redownloading and reinstalling it but it still does the same thing and customer support after waiting on hold for 10 minutes for someone to answer, just sent me here.
How do I get rid of this program???
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In reference to Lynley Stanley, I too am having the exact problem. I downloaded as for my class of Animation and Visual Effects at the Academy of Art University while waiting for my software to come in the mail from Academic Superstore. I am so frustrated about this that such an issue has caused so much madness. In the process of trying to remove Adobe Photoshop CS3 from my Windows Vista I was searching for info on how to uninstall as I was in a hurry to uninstall the program because my 4th week into class started using the program as students are expected to follow along having their own for assignments. Well, now I'm behind and I don't want to fail because of something that is causing the problem as I'd like to call intentional. In the process of trying to figure a way to uninstall fast as not to fall behind and fail in class I downloaded Perfect Uninstaller but I don't know how it will work. Now in reference of trying to quickly uninstall just to keep up with class, that will not be possible, so now I had to take time to look online knowing I'm falling more and more behind because of this difficult matter I finally found this and hopefully I'll be going somewhere as to have the problem corrected. Alright, now I'm going to try with what has been listed. Thank you for the Info. :)

Problem uninstalling CS4 after installing CS5 - help!

I installed CS5 without a hitch.
I then tried to uninstall CS4. I opened Photoshop and chose Help/Deactivate, taking care to tick the serial number box too.
After the uninstall procedure, I got an message that it had completed but with errors.
In Control Panel/Programs, CS4 is still listed, but now showing only 3.77Mb instead of the 300Mb+ that it was.
I then downloaded Adobe Support Advisor and ran it. The diagnosis directed me to this Knowledge Base Article.......
http://kb2.adobe.com/cps/403/kb403891.html#ionComHeading
1. Can I get rid of what remains of CS4 in my Control Panel?
2. Will it affect my system in any way?
3. Will it affect CS5 in any way?
I've never had a problem uninstalling older versions in the past. Not a happy bunny at all!
Thanks.
D.
ps. I couldn't not insert the above link by right clicking and choosing insert link - had to type it by hand. But, the kb number (403891) is definitely correct.

I've never had a problem uninstalling older versions in the past.
...but then you probably obeyed the correct order in the first place. Anyway, there is no harm in leaving the remnants in place. you can of course make them disappear by removing the relevant registry key(s), but how important that little cosmetic surgery is to you, is for you to decide.
Mylenium

Problem uninstalling Mackeeper

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