Problem Uninstalling McAfee Family Protection now ...

I tried to uninstall home protection but must have hit an error at some point, a message did appear but I was unable to read it as lthe system restarted. Now I get message saying:
" Fatal error! Cannot load language mapping DLL. Please reinstall filtering application"
I can't access the internet to reinstall Home Protection as I can no longer get a connection due to this problem I assume, I tried to restore back to a date prior to home protection being installed but there was no restore point back as far a that. Hope someone can help soon!
thanks

The "incompatible Internet Content filter" message is very revealing.
It is probably the case that you have at least one more protection product installed. This may be , say, an original product installed when you acquired the laptop or something that you loaded in the interim.
Use you windows uninstaller to review all the software products present on your device. You may find something like a Symantec/Norton trial package or any number of protection packages from AVG to Kasperslky through Ad-aware and many others.
Be robust- uninstall anything that looks remotely protective including any older MS products. If you find anything that will not uninstall via the windows uninstaller - post the details here and we will find a mechanism to achieve the required result (eg Symantec also has an MRPC.exe equivalent).
Given that we now know you have PC that is in full working order you could also download a complete version of your preferred MS Internet Explorer and install that full version on to the laptop. Alternatively chose another web browser, Chrome, Safari, Firefox and the rest all are all satisfactory performers.
Keep us up to date.
+++###+++
If you feel the problem is solved, please don't forget to come back and confrm the fix or post any other solution. It helps those who really need it to judge whether it works or not.
Also, mark the thread solved

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Solved!
Go to Solution.

Try uninstalling it, check if you access internet then if you want it back reinstall.
See link for BT Netprotect
http://bt.custhelp.com/app/answers/detail/a_id/13223/~/how-do-i-uninstall-bt-family-protection%3F
See link for McAfee Family Protection
http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100686

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kcs1967 wrote:
I can only get 'Remove Family Protection'
Good, hopefully this will work to remove it -
http://service.mcafee.com/faqdocument.aspx?id=TS100686
or
https://community.mcafee.com/message/204950#204950
I've not tried either though....
-+-No longer a forum member-+-

Installing McAfee Family Protection on second lapt...

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Thanks guys, but I think you're suggestions are relating to anti-virus products?
You are quite right.
Have a look at http://www.pcadvisor.co.uk/features/security/3286114/the-five-best-free-parental-control-programs/
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g7mjv wrote:
Hi All, first post so please be nice
I have a friend who's in his 80s and having problems with BT family protection. He's installed it without realising and doesn't recall the password that he used.
It keeps blocking his net access and asking for a username and password so I would like to remove the software for him..
I've tried the McAfee AV remover but that doesn't seem to do any good.. If i knew where it installs it's self I might be able to remove it by brute force..
Any suggestions please ?
He's running Win 7
Regards,
Andy - Salisbury
Hi. Welcome to the forums.
Have a look here :-
http://bt.custhelp.com/app/answers/detail/a_id/13223/~/how-do-i-uninstall-bt-family-protection%3F
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

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ludds123 wrote:Anyone else agree this is a bit short sighted - to any BT mods - is there any way this can be added to the 'deal'??
Ludds
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-+-No longer a forum member-+-

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Problem Uninstalling McAfee Family Protection now ...

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