Problem update Adobe Premiere Pro CC(2014)

Hello,
when I try to update Adobe Premiere Pro CC 2014 the system give me this error "Unable to extract the downloaded files. To download please selected try again. (U44M1L210)
Nicolò

We can't know anything. You have not provided any system info or the detailed error report from the "Learn more/ More info" link.
Mylenium

Similar Messages

  • Audio-Problem with Adobe Premiere Pro CC 2014 by using long Clips in AVC-Intra Codec (4Gb Border)

    Hello
    We own a Panasonic camera (AJ-PX5000G) and we film in 1080p50 with the AVC-Intra100 Codec. When importing longer clips in Premiere Pro, the video is fully loaded, but the waveform of the sound ends at the Time Code 00:02:28:35.
    Sometimes the sound could be played after this Timecode but otherwise there is no audio. Even if we use the same clip several times we see that it works sometimes and sometimes not. It looks random.
    We also tried to import the Clips with Adobe Prelude directly from the P2-Card but there are the same problems.
    The Clips in 1080p50 AVC-Intra100 have a bitrate of 227Mbps. After 2 Minutes and 28 Seconds 4Gb are written on the P2-Card and the Camera starts a new picture file and 4 sound files..
    It looks like Adobe Premiere Pro has problems with the correct relation of the files that all get together to one clip.
    Is there anybody who can confirm this problem? Can anybody help me with this Premiere Problem?
    Dennis
    (Workstation:  Dell Precision T3600, Intel Xeon E5-1620 @ 3.60 GHz, 16 GB RAM, Windows 7 Professional 64-bit, Service Pack 1, Premiere Pro CC 2014.1 (Build 8.1.0)   )
    Mediainfo of the P2-Cards:
    General
    Complete name                            : \CONTENTS\VIDEO\0068T7.MXF
    Format                                   : MXF
    Format profile                           : OP-Atom
    Format settings                          : Closed / Complete
    File size                                : 3.92 GiB
    Duration                                 : 2mn 28s
    Overall bit rate                         : 227 Mbps
    Encoded date                             : 2014-10-15 13:33:41.000
    Writing application                      : Panasonic P2 2.0
    Writing library                          : Panasonic P2 2.0
    Video
    ID                                       : 2
    Format                                   : AVC
    Format/Info                              : Advanced Video Codec
    Format profile                           : High 4:2:[email protected]
    Format settings, CABAC                   : No
    Format settings, GOP                     : N=1
    Format settings, wrapping mode           : Clip
    Codec ID                                 : 0D01030102106002-0401020201323104
    Duration                                 : 2mn 28s
    Bit rate                                 : 227 Mbps
    Width                                    : 1 920 pixels
    Height                                   : 1 080 pixels
    Display aspect ratio                     : 16:9
    Frame rate                               : 50.000 fps
    Standard                                 : Component
    Color space                              : YUV
    Chroma subsampling                       : 4:2:2
    Bit depth                                : 10 bits
    Scan type                                : Progressive
    Bits/(Pixel*Frame)                       : 2.193
    Stream size                              : 3.92 GiB (100%)
    Color primaries                          : BT.709
    Transfer characteristics                 : BT.709
    Matrix coefficients                      : BT.709
    Mediainfo Audio-Datei P2-Card:
    General
    Complete name                            : \CONTENTS\AUDIO\0068T700.MXF
    Format                                   : MXF
    Format profile                           : OP-Atom
    Format settings                          : Closed / Complete
    File size                                : 13.6 MiB
    Duration                                 : 2mn 28s
    Overall bit rate mode                    : Constant
    Overall bit rate                         : 770 Kbps
    Encoded date                             : 2014-10-15 13:33:41.000
    Writing application                      : Panasonic P2 2.0
    Writing library                          : Panasonic P2 2.0
    Audio
    ID                                       : 3
    Format                                   : PCM
    Format settings, Endianness              : Little
    Format settings, wrapping mode           : Clip (AES)
    Codec ID                                 : 0D01030102060400
    Duration                                 : 2mn 28s
    Bit rate mode                            : Constant
    Bit rate                                 : 768 Kbps
    Channel(s)                               : 1 channel
    Sampling rate                            : 48.0 KHz
    Bit depth                                : 16 bits
    Stream size                              : 13.6 MiB (100%)

    Hi,
    we have the same problem!
    It is not possible to play audio with the AVC-Intra100 Codec fluently.
    Can anybody help?
    Thanks,
    Anja

  • Cannot update Adobe Premiere Pro CC 2014

    I am desperately trying to update Premiere Pro CC 2014 to version 8.0.2 but cannot do so through my desktop application.  Any thoughts on what might be happening?  Adobe is telling me that the software program is up to date even though it is version 8.0

    CC desktop lists applications as "Up to Date" when they are not
    -http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
    -and added step https://forums.adobe.com/thread/1529654

  • Errors opening a project in Adobe Premiere pro CC 2014 from previous version

    Hello!
    I have a problem with Adobe Premiere Pro CC 2014. I use Adobe to edit my film project and from the last time I updated the CC to CC 2014, it shows me an error message (Pic nr 1). When I want to continue and save that, Premiere CC 2014 shows me another message(Nr 2). but next time when I want to open that, it's impossible ... (Nr 3).
    I didn't change or remove anything. The problem started after I updated the program. Even now that I want to open the project with previous version of CC 2013, its showing me the same errors...
    Do someone have any idea about it?
    Thanks

    Try this:
    Error "This project contained a sequence that could not be opened" 

  • Adobe Premiere Pro CC 2014.1 (graphic adapter problem)

    "Adobe Premiere Pro CC 2014.1" but I downloaded the trial version; When I run the program, "Adobe Pro could not find any capable video play modules. Plasa video display drivers update ans start again" as a window opens.
    Then the program shuts down.
    I need your help in solving the problem.
    Goodbye ..
    "Adobe Premier Pro CC 2014.1" deneme sürümünü indirdim ama; Programı çalıştırdığımda, "Adobe Pro could not find any capable video play modules. Plase update video display drivers ans start again" şeklinde bir pencere açılıyor.
    Daha sonra program kapanıyor.
    Problemin çözümü konusunda yardımınıza ihtiyacım var.
    Hoşçakalın..

    Dual video problems - Do you have dual graphics adapters?
    Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
    IF YES, read below
    -http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
    -http://forums.adobe.com/thread/1001579
    -Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
    -link to why http://forums.adobe.com/message/4685328
    -http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2

  • Premiere Pro Update Failure: Adobe Premiere Pro CC 2014.0.1 Update Installation failed. Error Code: U44M2P7

    Hi,
    I can't seem to update Premiere Pro. I get the following message:
    Adobe Premiere Pro CC 2014.0.1 Update
    Installation failed. Error Code: U44M2P7
    Have tried the patch, no dice. Need to avoid re-install.
    Would like an Adobe staff member to step up and help out on this.
    Thanks

    U44.. update error http://forums.adobe.com/thread/1289956 may help
    -more U44.. discussion http://forums.adobe.com/thread/1275963
    -http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html
    -http://helpx.adobe.com/creative-suite/kb/error-u44m1i210-installing-updates-ccm.html
    or
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Can't Update to Adobe Premiere Pro CC 2014.2

    Hello All,
    I've been trying to update Premiere Pro CC 2014.0 to Adobe Premiere Pro CC 2014.2 on my PC. Adobe Creative Cloud Desktop App is telling me it's up to date, which is incorrect.
    I followed all of the instructions on the help page entitled "Creative Cloud desktop applications listed as up-to-date when they aren't installed" (here: CC desktop lists applications as "Up to Date" when not installed). The issue continues.
    I need to open a project file saved in the most updated version of Premiere, so the issue is urgent for me. Any advice is welcome. Thanks!

    Hi Michael,
    I had a similar issue. I fixed it by signing out, then signing in to CC: Sign out, Sign in | Creative Cloud Desktop app
    See if it works.
    Thanks,
    Kevin

  • Adobe Premiere Pro CC 2014.0 has stopped working & Adobe QT32 Server CC 2014.0 has stopped working

    Hello,
    I just installed Adobe Premiere Pro CC 2014 as trial to see if its working on my system but as soon as i launch it, it crashes with the following errors on splash screen: Adobe Premiere Pro CC 2014.0 has stopped working followed by Adobe QT32 Server CC 2014.0 has stopped working.
    System Info:
    Windows x64 bit
    16GB RAM
    Intel Core i7-4770 CPU @ 3.40GHz 3.39GHz
    NVIDIA GeForze GTX 660 (fully updated)
    I turned off Windows 7 Sync Center (suggested in adobe forums) but it didn't help.
    I tried running it as administrator, and playing with the permissions but nothing helped.
    Please help me with my problem.
    Thank you,
    James

    I have the same problem too.
    I try format pc ans reinstall win7 64 bits totally clean, but nothing...
    Drivers are update, intel i7,nvidia gtx 760,all works fine in all aplications and games.
    When open media encoder or premiere or after effects crash is startup and show message adobeqt 32 stoped.
    The sp1 are install too.
    I think what adobe cc 2104 fails hards and adobe needs fix this.
    The solutions how reinstall or update drivers not work, fix a problem please.

  • Adobe premiere pro cc 2014 - constantly crashing

    Naturally, my project is under deadline..
    My system is running OS X 10.9.4 (13E28)
    late-2012 MacBook Pro Retina
    2.6 GHz Intel Core i7
    16GB 1600 MHz DDR3
    Intel HD Graphics 4000
    NVIDIA GeForce GT 650M
    768Gb Flash Hard Drive
    My project consists of DSLR footage (h.264 compressed files) and Zoom H4N Audio (.WAV files)
    Even after spending most of Thursday and Friday on the phone with Adobe support; deleted all files from media cache, re-imported project, waited for premiere to re-conformed footage, etc..
    ...I still find my project loading sluggishly.. like it takes 15 minutes until video clips in the sequence will fully loads & appear in the project window... it becomes momentarily operable before quickly becoming inoperable as the video and audio no longer playback or respond to the cursor.
    At that point  (when playback no longer works) I can still save the project.
    It seems as though the software loses the dynamic link between the footage as it completely goes black.
    Then when I try to exit Premiere CC 2014.. the program locks up and crashes with no report.
    The crash reports I have are from a few days ago when they first began and before they stooped generating reports.
    Majority of the errors were:
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: EXC_I386_GPFLT
    It also crashed a few times with the following errors:
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x00007fff5fbfdef0
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000018
    Any help would be greatly appreciated!

    First I must say.. ADOBE PREMIERE PRO CC 2014 is glitchy as hell (and in my three weeks editing a documentary or rather two weeks bc I lost an entire week due to this issue) I have come to learn and identify some workaround solutions..
    Here is what I originally wrote after speaking to five different Adobe engineers...
    It is only an issue with PrCC2014 and the temporary solution before the upcoming update is to...
    1) Go into Preferences... Audio... and UNCHECK the box next to "Maintain pitch while shuttling."
    [this is a new feature in PrCC2014 that is processor intensive, causes audio dropouts, and is a major player in why the playback suffers]
    2) Go into your sequences settings for each sequence you have for DSLR footage and change the Editing Mode preset to "CUSTOM"
    3) Next scroll down to Video Previews and change the preview file format to "QuickTime" and the codec to "Animation."
    4) Uncheck the box  next to "Composite  in Linear Color (requires GPU acceleration or max render quality).
    [this is another new feature that is also processor intensive & is also a key suspect to the problem]
    THE KEY TO FIXING (temporarily) THE BEHAVIOR
    When your computer begins to show signs of the glitchy - sluggish playback behavior..
    Stop.. go back into your SEQUENCE SETTINGS and change it to a different EDITING MODE (only temporarily) and click OK.
    You could change yours from ProRes to CUSTOM (as indicated in step #3)
    Next a prompt will pop up asking you...
    Click okay then immediately go back to SEQUENCE SETTINGS and change it back to your original setting, in your case, ProRes.
    Somehow, by DELETING those PREVIEW FILES it essentially resets the issue... until the dreaded glitchy behavior returns.
    I have had luck with this trick and hopefully you will too..
    Cheers!

  • Adobe Premiere Pro CC 2014.2 Unusuable - Crash

    Hi, just updated to Premier Pro CC 2014.2, and it's unusuable.
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    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x0000000000000004
    Faulting process id: 0x1ff8
    Faulting application start time: 0x01d0297d48ce56a9
    Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
    Faulting module path: unknown
    Faulting application name: Adobe Premiere Pro.exe, version: 8.2.0.65, time stamp: 0x5486db4a
    Faulting module name: igdrcl64.dll, version: 10.18.10.3960, time stamp: 0x54299cb8
    Exception code: 0x40000015
    Fault offset: 0x00000000000b7a16
    Faulting process id: 0x83c
    Faulting application start time: 0x01d0297bd75304ee
    Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
    Faulting module path: C:\Windows\system32\igdrcl64.dll

    Hey Nick,
    I had exactly the same problem. Crashes after 1-2 minutes of random activities.
    I ended up going down to 2014.0 and then upgrading to 2014.1. Everything is working perfectly now.
    If you are interested to do the same you can go here to get 2014.0: Adobe CC 2014 Direct Download Links: Creative Cloud 2014 Release | ProDesignTools
    And then here for the upgrades: All Adobe CC 2014 Updates: The Direct Download Links for Windows | ProDesignTools
    Make sure you read the instructions carefully. The 2014.0 link does not work unless you follow the steps.
    Here are my specs and error.
    Win8.1,  2x Gforce Titan Black, Intel i7-4960X @ 3.60GHz, 64GB
    Faulting application name: Adobe Premiere Pro.exe, version: 8.2.0.65, time stamp: 0x5486db4a
    Faulting module name: ntdll.dll, version: 6.3.9600.17476, time stamp: 0x54516b13
    Exception code: 0xc0000005
    Fault offset: 0x0000000000037049
    Faulting process id: 0xc54
    Faulting application start time: 0x01d028ef6b52f9d8
    Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: bd89d792-94e2-11e4-828a-54271e6b4262
    Faulting package full name:
    Faulting package-relative application ID:

  • I just updated to Premiere Pro CC 2014 and it can't start up

    I just updated to Premiere Pro CC 2014, and now I am seeing an error message saying it cannot find any capable play modules. I updated the driver for my graphics card (Firepro), and tried running as administrator with no change. I am running amd fire pro control center which doesn't have the speed settings that is suggested for this problem. For some reason, the original Premiere Pro CC can still open (luckily). I looked up this problem on the on the support page, and it is listed, but when I click the link it redirects me to the start of the troubleshooting questions. I hope there is an answer to let me use the latest version of Premiere!
    [moving to Premiere Pro... JTS]

    Same here! Screen shot attached. I'm running the latest MBP with max specs. Anybody there @ Adobe.......?
    ***UPDATE*** - it's pretty easy to fix yourself. Just follow these helpful instruction on Creative Cow: Re: CC 2014 startup issues : Adobe Premiere Pro

  • Adobe Premiere Pro CC 2014 Crashing very often! Please Help!

    Hello,
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    I am editing on a iMac 27in, late 2013 brand new computer.
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    Graphics: NVIDIA GeForce GTX 780M 4096MB
    System: OSX Yosemite V 10.10.1
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    7200 RPM
    High Performance ThunderBolt drive.
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    The timeline includes limited stacked video files and various mp3 audio files.
    The Problem:
    Lately, the program will randomly quit or freeze up 4-5 times during an 5-6 hour edit session.
    Many times it is random, however, it seems to happen often if I accidentally click on the end of a clip on the timeline and it goes to switch into trimming mode. 
    Also, it will randomly go into the "pinwheel of death" out of nowhere followed by "Adobe CC is not responding."
    My project file is just about 15MB now.
    What is causing this reoccurring problem?
    How can I make it happen less?  I have scoured the forums and found similar articles but no helpful solutions.
    I have recently turned auto save on to save every 2 minutes because there have been more than one occasion where I lost A LOT of work because of this issue.
    I am about two weeks out from picture lock delivery and this issue is driving me crazy and loosing me a ton of time.
    Please help or let me know if any more additional information can help solve the issue.
    I have sent in well over 25 error reports already.
    Thanks,
    Thomas.

    I think I may have found the solution...
    I completely removed the Premiere Pro folder under User > Documents > Adobe and so far it seems to have solved the problem.
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  • How to work on the same project on two machines at the same time and also exchange progress seamlessly using Adobe Premiere Pro CC 2014?

    We are working on a film project on Adobe Premiere Pro CC 2014. Two editors are working on the same film project (same pproj file ) on two machines. As a result the bin structure and the file structure is exactly the same. We even bought two licenses for the respective machines to make matters simple (at least we thought it would).
    Now when we share a sequence between the two machines, every time we have to import and re-link media. Also each sequence import comes with its own set of files, which are actually already present in the project. Basically the new sequences are looking to re-link the media to the original/ source files only and are completely ignoring the file structure present in the project.
    In all editing softwares, timeline/ sequence sharing is a very common practise when working on multiple machines. Why is it so tedious in CC 2014? Every time we share a sequence between the two machines the media gets doubled and tripled in the project. As a result the project file size is increasing perpetually. Already Premiere CC 2014 is extremely laggy and slow, and this stupid bug is making it more difficult for us to finish our work on time.
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    Concurrently working on the same project it requires a specific implementation in all editing programs like Avid's Unity/ ISIS shared storage. That's what you are simply not considering. none of your issues would be any problem if your projects resided on a commonly accessed server or something like that. Check respective hardware solutions.
    Mylenium

  • Adobe Premiere Pro CC 2014 Will Not Open But other App like Lightroom will..

    Hello,
    Can someone please help with with this problem!?
    I have just purchased Adobe Creative Student Cloud (the full set) and my Adobe Premiere Pro CC 2014 won't open when clicked on... however other App like Lightroom, indesign etc will... Can some explain why this is and help me load it up so i can start editing!
    Thank you,
    George

    if you failed to reset the preferences, do it manually - Adobe Premiere Pro Help | Preferences
    also, make sure your graphics card drivers are up-to-date.

  • Adobe premiere pro cc 2014.2 has stopped working error 1000

    I'm about to throw this desktop across the room. Please someone help me. When I was using this last week, it would close all of a sudden after a while. Now, it does it so quickly I can only save once. Can anyone help? It's going down hill and I've got deadlines.
    Thanks in advance,
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    Adobe Premiere Pro CC 2014.2 is the version I am on.
    I am up to date on all updates.
    Windows 7 64 bit Enterprise
    It stops working with anything I do.
    This is the error message I get in the application log:
    Log Name:      Application
    Source:        Application Error
    Date:          4/27/2015 4:13:02 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      USDOE0042087DT.BECHTELJACOBS.ORG
    Description:
    Faulting application name: Adobe Premiere Pro.exe, version: 8.2.0.65, time stamp: 0x5486db4a
    Faulting module name: devenum.dll, version: 6.6.7600.16385, time stamp: 0x4a5bded7
    Exception code: 0xc0000005
    Fault offset: 0x00000000000016a0
    Faulting process id: 0x13a8
    Faulting application start time: 0x01d0812687cc6c6e
    Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
    Faulting module path: C:\Windows\system32\devenum.dll
    Report Id: cde2b72f-ed19-11e4-be69-005056c00008
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2015-04-27T20:13:02.000000000Z" />
        <EventRecordID>696921</EventRecordID>
        <Channel>Application</Channel>
        <Computer>USDOE0042087DT.BECHTELJACOBS.ORG</Computer>
        <Security />
      </System>
      <EventData>
        <Data>Adobe Premiere Pro.exe</Data>
        <Data>8.2.0.65</Data>
        <Data>5486db4a</Data>
        <Data>devenum.dll</Data>
        <Data>6.6.7600.16385</Data>
        <Data>4a5bded7</Data>
        <Data>c0000005</Data>
        <Data>00000000000016a0</Data>
        <Data>13a8</Data>
        <Data>01d0812687cc6c6e</Data>
        <Data>C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe</Data>
        <Data>C:\Windows\system32\devenum.dll</Data>
        <Data>cde2b72f-ed19-11e4-be69-005056c00008</Data>
      </EventData>
    </Event>

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