Problem updating After Effects CC

Everytime I try to download the latest update of After Effects CC. It keeps coming up with an error.
What is the best way to solve the problem?

You have not provided any system information or other technical info like the exact error code, so nobody can know. Chances are you need to run the cleaner tool and reinstall from scratch.
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Mylenium

Similar Messages

Problem updating After Effects CC (2014) I get this message: Update Failed Error encountered during installation. (U44M1P7)

Problem updating After Effects CC (2014) I get this message: Update Failed Error encountered during installation. (U44M1P7)

Hi,
It’s version 13.1.1 It’s a trial version.
I am updating it from the Creative cloud desktop application.
I have the photography subscription with Lightroom and Photoshop with Creative Cloud.
I was interested in trying out the video software and have trials of Premiere Pro as well as others. The CC desktop app alerted me to the AF update just as it does for the others I subscribe to plus the ones I am using as trials. I have not had any problems with the other apps (trial or not), only with AF.
Thanks.
Nancy Chadwick

Problem updating After Effects

I am trying to update the After Effects I downloaded from the Cloud, but the process stops when it asks me to close AdobeCrashDaemon. If this program is on my computer, I can't find it and I can't stop it. What do I do now? The update won't complete.

Try
Adobe Crash Daemon preventing Creative Cloud Updater
http://forums.adobe.com/message/4616786

Cannot update After Effects CC

Hello Comunity,
I have a problem updating After Effects CC.
The system show me
"You can’t use this version of the application “Adobe After Effects CC” with this version of OS X
You have “Adobe After Effects CC” 12.0"
I've tried to download and install the updated software - AfterEffectsTrial-12.0.1-mul-AdobeUpdate.dmg
but the system show me:
"Update Failed
Updates could not be applied
Please contact your Administrator if you wish to apply updates on your machine. Updates have been suppressed by the Administrator.
If the problem persist, contact customer support for further assistance."
Please Help?
Contact me at: [private info and url removed by moderator - use the forum]

Heed this part of the message that you pasted in your original post:
"Please contact your Administrator if you wish to apply updates on your machine. Updates have been suppressed by the Administrator."
Whoever distributed your software (your company, your school,...) chose to disable updates for this software package. You need to take this issue up with them and get them to enable updates. There's nothing that any of us can do to override that decison made by whoever in your organization chose to disable updates.

Can't update after effects and photoshop anyone know why

can't update after effects and photoshop anyone know why

Hi Starhead,
Please provide us the error message you are getting.
In Creative Cloud Desktop app click on "Learn more" option near by product name.
This will help us in order to isolate the problem.
Also confirm the OS you are using.
Thanks and Regards,
Sumit Singh

Problem with After Effects crashing machine when rendering

Ive been having a repeated problem with after effects crashing when I try to render a sequence.
The render halts then first After Effects becomes unresponsive then every other applications follows and I have to hard-restart my machine.
Can anyone help me find out how to stop this happening?

i - Illl try to answer these bellow...
What exact version of After Effects? Include the minor version number---e.g., After Effects CC (12.2.1) or After Effects CS6 (11.0.4). Do not just say "After Effects with the latest updates" or "After Effects CC"; give the specific version number.
Ive just updated it - I have After Effects CC 13.2.0.49
Have you installed the recent updates? (If not, you should. They fix a lot of problems.)
Just don'e this - not tried to render since
What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".
Late Mac operating system Yosamete 10.10.1 (14B25)
If you are getting error message(s), what is the full text of the error message(s)?
There is no error message
What were you doing when the problem occurred? What is the exact sequence of steps that you are taking?
Performing a render, the render gets partially through but stops at different parts and hangs, then the computer hangs and I have to hard reset.
Has this ever worked before? If this worked before by doesn't work now, what has changed on your computer in the intervening time?
I had a similar problem two days ago, i thought it could be a problem with some animated png sequences and a "matte feather" effect so i replaced the sequences with non animated versions and it seemed to fix the problem.
Tell us about your computer hardware. Include CPU type and number of processor cores, amount of RAM installed, GPU, number and sizes of connected monitors, number of disk drives, and how any external drives are connected.
Model Name: Mac Pro
Model Identifier: MacPro6,1
Processor Name: 6-Core Intel Xeon E5
Processor Speed: 3.5 GHz
Number of Processors: 1
Total Number of Cores: 6
L2 Cache (per Core): 256 KB
L3 Cache: 12 MB
Memory: 32 GB
Boot ROM Version: MP61.0116.B07
SMC Version (system): 2.20f18
Illumination Version: 1.4a6
Serial Number (system): F5KM804VF694
Hardware UUID: A50DAB15-0502-5AAB-85A9-4F1B1B6DD9C1
AMD FirePro D500:
Chipset Model: AMD FirePro D500
Type: GPU
Bus: PCIe
Slot: Slot-1
PCIe Lane Width: x16
VRAM (Total): 3072 MB
Vendor: ATI (0x1002)
Device ID: 0x679e
Revision ID: 0x0000
ROM Revision: 113-C3861J-687
gMux Version: 4.0.11 [3.2.8]
EFI Driver Version: 01.00.687
Displays:
DELL UP2414Q:
Resolution: 3008 x 1692 @ 30 Hz
Pixel Depth: 32-Bit Color (ARGB8888)
Display Serial Number: WWRHC42G085L
Main Display: Yes
Mirror: Off
Online: Yes
Rotation: Supported
Connection Type: DisplayPort
Television: Yes
What versions of drivers for your graphics hardware do you have installed (including CUDA driver and driver for display adapter)?
AMD FirePro D500 3072 MB graphics
Not sure how to find out about CUDA or what it is?
Do you have any third-party I/O hardware (e.g., AJA, Matrox, Blackmagic, MOTU)?
No
What kind(s) of source footage? When telling about your source footage, tell us about the codecs, not just the container types. For example, "H.264 in a .mov container", not just "QuickTime".
Apple Prores4444 and some png sequences
Do you have QuickTime installed. (You should.) If so, what version? The answer should be specific, such as "QuickTime 7.6.2".
Quick Time player 10.4
What other software are you running?
I have the CC suite and use Premier mostly but not running anything else whilst the problem is occurring
Do you have any third-party effects or codecs installed?
I have Video Copilot optical flares (though I've tried switching this off.)
Are you using OpenGL features in After Effects?
Im not sure?
Does the problem only happen with your final output, RAM preview, or both?
Doesn't appear to hang on RAM preview
Are you using Render Multiple Frames Simultaneously multiprocessing?
Yes
Are you using the ray-traced 3D renderer?
No
If the problem is with output, give your exact output settings (both render setting and output module settings). Screenshots help.
Best Settings - Outputting as Apple Pro Res 4444
Hope this is helpful,
thanks,
Jonathan

I'm having a problem opening after effects in mavericks

Every time I try to open after effects it gives me this error.
I just updated after effects, and have restarted my computer. I haven't found anything on the internet of anyone else having this problem. Does anyone have any suggestions?
Thanks
A

Install the After Effects CC (12.0.1) update for Mac OS X v10.9 (Mavericks):
http://adobe.ly/AE_CC_1201_Mavericks

Having Problems opening After Effects CC

Having Problems opening After Effects CC - wont open and I get an error message 0cx00000005

You'll get better answers to product questions from the appropriate product forums.
http://forums.adobe.com/community/aftereffects_general_discussion
Nancy O.

Getting a U43M1D204 error when trying to update After Effects and Premiere Pro

Getting a U43M1D204 error when trying to update After Effects and Premiere Pro. I have tried reinstalling the cloud installer and all of my programs with no luck. HELP!! I need the update because I have no direct link from Speedgrade back to Premiere Pro

See if the following posting helps: http://forums.adobe.com/message/4629442#4629442

Can't update After Effects CC - Error U44M1P7

I've been trying for a few days to update After Effects CC and it keeps failing with code U44M1P7. Digging into the logs, it looks like the root error is:
"ERROR: DS015: Unable to read symlink target of source file "/Applications/Adobe After Effects CC 2014/Plug-ins/Effects/mochaAE/(Mocha Support)/mocha AE CC.app/Contents/MacOS/mediaioserver.app/Contents/CodeResources"(Seq 213)"
How can I fix this?

U44.. update error http://forums.adobe.com/thread/1289956 may help
-more U44.. discussion http://forums.adobe.com/thread/1275963
-http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html
-http://helpx.adobe.com/creative-suite/kb/error-u44m1i210-installing-updates-ccm.html

Problem Install After Effects CC on OS X Mavericks 10.9

I get an error try to update after effect CC manually on OS X Mavericks . According to this page: http://helpx.adobe.com/after-effects/kb/effects-launch-mac-os-109.html I have to download and instal an update manually. But when I try to install the patch, this error occurs: Error Code: U44M2P15. Any help?

There are dozens of threads that people have already created about Mavericks issues. They all have the same info repeated in them. Here's a page of info and, if it doesn't help, read it more carefully. If that still doesn't help, check out some of the other threads about it and try what's suggested there.

I have problems in after effects to import caps 3d generated in Photoshop,

Good days, at present I have a complete package of cs6.
With this package of cs6 I have problems in after effects to import caps 3d generated in Photoshop, the message is " not available: Live photoshop 3d ".
Who is the best sulución?

After Effects does not import live Photoshop 3D objects.
As Mylenium says, you need to use Cinema 4D (included with After Effects CC), Invigorator, Element 3D, or some other plug-in or application to bring 3D items into After Effects.

Can't update After Effect 13.0.0.214 to the last version (13.1)

Hi,
I can't update After Effect 13.0.0.214 to the last version (13.1)
The Creative Cloud app notify AE as up to date :
When I try Help / Updates inside AE :
If I look at the Help / Updates / preferences Help / Updates inside AE , I can see only these apps :
I can't add After Effect to this list...
Any ideas ??
Thanks,

Rnmt have you removed and reinstalled the After Effects CC 2014? Available updates are automatically applied during the installation process. You can find more details regarding the uninstall and reinstall process at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

Problem with After Effects CC 12.1

Hello,
I have a problem with After Effects CC ver.12.1. It does not work on my mac (with os x mavericks).
I am a member of Cretive Cloud and I have a latest version of After Effects and it does not work.
Other programs, like: Photoshop, Adobe Premiere or Illustrator works fine.
But when I run the AE I get the message "You can not start After Effects -10810"
Where is the problem?

Same here, I get these messages - I'm confused as to why it says version 12.0 as it should be 12.1!

Problem opening After Effects

I just downloaded CS6 Master Collection on my new mac. When I want to open After Effects I get this message: "After Effects warning: there are multiple copies og plug-in effects "3D Camera Tracker" on your drive. To avoid problems, quit After Effects and move or delete the older or uneeded version(s)".
If I click OK, it continues with all the plug-in effects, and I have to force clising to get it away.
I don´t have any older version, so what shall I do?

This has nothing to do with an "older version". The camera tracker was only introduced in CS6. Check the relevant program and MediaCore folders for duplicates that may have been introduced by a busted install or whatever.
Important Directories
In case of doubt run the Creative Suite Cleaner Tool, delete the Adobe folders entirely and reinstall with a clean slate.
Mylenium

Problem updating After Effects CC

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