Problem updating camera raw, if it's possible

Running Mac OS 10.9.5; have Elements 12 installed v.12.0.; Camera Raw v 8.0.0.137. I recently purchased a Nikon D750.
When I try to import a raw .nef file via PSE 12 Editor, "open camera raw," and select the file, I get this message, "Could not complete your request because the file appears to be from a camera model which is not supported by the installed version of Camera Raw. Please visit the Camera Raw help documentation for additional information."
I went there and could not figure out what to do nor how to get things fixed. Is a fix to camera raw in PSE 12 possible for my situation? Can anyone help with a step by step for this challenged editor? Thanks.

Hi,
The D750 requires Camera Raw 8.7 which is not compatible with PSE 12 so it cannot be updated.
You either need to buy PSE 13 or use the DNG converter as suggested above. If you do buy PSE 13, after you have installed it, you will need to go to the Help menu and select Updates to install the latest Camera Raw.
Brian

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I am having problems updating Camera RAW

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From: Jeff A Wright [email protected]
Sent: Monday, March 11, 2013 10:52 AM
To: bigreek
Subject: I am having problems updating Camera RAW
Re: Error installing Photoshop CS6 (Design and Web Premium)
created by Jeff A Wright <http://forums.adobe.com/people/JeffAWright> in Downloading, Installing, Setting Up - View the full discussion <http://forums.adobe.com/message/5138921#5138921

Problem updating camera raw on photoshop CS5

I'm unable to update Photoshop CS5 for mac to camera raw 6.7. Get an error message: Some updates were unable to install, installation failed. When I click on customer service link I get a statement " this serial number is not for a qualifying product". My copy of CS5 is legal and registered with Adobe. What can I do?

Please confirm your
ACR version from Ps->About Plugin-> Camera Raw and provide us with the
following logs.
You can find them
at:
ACR Installer logs
Library\Logs\Adobe\Installer
AAM logs
Mac:
/Volumes/%Volume/Name%/Users/%Username%/Library/ApplicationSupport/Adobe/AAMUpdater/1.0
Youcan zip all the files together and send us through mail. This would help us in
finding the root cause.
Appreciate your help. Apologize for the inconvenience.
Regards,
Ashutosh
[email protected]

Updating camera raw in elements 12

Having problems Updating camera raw in elements 12, i get to 3.3% complete and get the following message (Please close the following applications to continue. Photoshop elements 12 editor-PhotoshopElementsEditor.exe), i have closed down Elements 12 but still get the error message

Hi, thank you for your reply, sadly the only thing running in the task manager is the updating part which i cannot close down as it camcels the update

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I am having problems updating camera raw for CS5. I continue to get a error message that I did not install/uninstall the program properly.

< Moving the discussion to Photoshop forums >
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HELLO, i wand do make an update " camera Raw" with the adobe installer - it was not possible - this was the massage -Photoshop Camera Raw 6.7-Update Installation fehlgeschlagen Fehlercode: U44M1P7

HELLO, i wand do make an update " camera Raw" with the adobe installer - it was not possible - this was the massage -Photoshop Camera Raw 6.7-Update Installation fehlgeschlagen Fehlercode: U44M1P7

You need to buy PSE13. But you can continue with PSE9 if you download and install the free DNG converter to convert your CR2 files to the Adobe universal Raw format and the DNG files will work with yoir existing software(keep your originals as backups and for use in the camera manufactures software)
Windows download (.exe file) click here DNG Converter 8.8
Mac download (.dmg file) click here DNG Converter 8.8
You can convert a whole folder of raw images in one click. See this quick video tutorial:
You Tube click here for DNG Converter tutorial

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Thanks for your help. It works !!!
Bartek A
Wiadomość napisana przez Barbara B. w dniu 17 maj 2012, o godz. 00:34:
Re: PSE 10 from Apple Store problem with camera raw 6.7 upgrade
created by Barbara B. in Photoshop Elements - View the full discussion
You will have to do the update manually for the app store version. Instructions are here:
http://forums.adobe.com/message/4106477
(that's for 6.6 but the steps/file paths are the same for 6.7)
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Can't open raw files from Nikon d800 in PS CS5 and can't update Camera Raw plug-ins

Can't open raw files from Nikon d800 in PS CS5 (Win7 64-bit). It says, the model not supported by Camera Raw. Tried updating Camera Raw plug-ins for d800 but keep getting error message: Update failed, Adobe Application Manager may be damaged. Re-install the latest application manager but still the same error message. How to fix?

These links may help
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Just updated camera raw to 6.6 in photoshop 5 won't open raw files

Just updated camera raw in photoshop 5 to 6.6 on a mac pro running 10.6.8 os wont open a raw file and program freezes and must force quit to close. Lightroom update has problems as well. Don't recommend updating to either

Photoshop CS5, 12.0.4 x64
2.93 GHz Quad-core Intel Xeon Mac Pro
8GB 1066 MHz DDR3 RAM
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Applied the Camera Raw 6.6 update last night. There were no problems noted during the update. Did not realize until later that the files would not open any more - I was working with PSD files created several days before. I forwarded several crash reports to Apple after I force closed Photoshop several times. When I opened one of the three files Photoshop would not exactly freeze but the whole system became slow - the force-close menu took a while to display after I right-clicked the icon in the dock. If I dragged and dropped one of the three into the dock icon, Photoshop would open with usual audible disk sounds but the sounds stopped quickly and the program was frozen.
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Cannot update Camera Raw from 6.7 to 7.1

When I try to update Camera Raw from 6.7 to 7.1, from the 7.1 setup file I downloaded, I get the error:
"Update failed
Updates could not be applied
This patch is not applicable for you. Please check for updates from the help menu in your product to see a list of latest updates available."
If I go to help in Photoshop CS5 and click on updates, it says that all of my programs are up to date, but Camera Raw is still 6.7. It absolutely refuses to update to 7.1
I just traded in my Nikon D3100 for a Nikon D3200 and 6.7 does not support it, but 7.1 does, so I REALLY need it to upgrade because I like to shoot in RAW.
Please help????

The Adobe policy is to provide free updates for currently shipping products. The current version of Photoshop is CS6, the current Camera Raw is 7.1.
Providing backwards compatibility of older software with newer versions of Camera Raw is a major technical problem. Camera Raw is a plug-in with dependancies on the host version of Photoshop's SDK. Camera Raw 7.x is designed to use the CS6 SDK. Photoshop CS6 has different platform requirements than Photoshop CS5 had. So, trying to force fit Camera Raw 7.x to work in Photoshop CS5 would require a code branch of the Camera Raw code that would substantially complicate future development–meaning it would put a major dent in the development resources that Adobe could apply to future updates–a bad thing for current customers. Personally, as a CS6 user, I would not like that at all.
Adobe provides backwards compatibility for new cameras in old versions of Photoshop for free. Yes, it's an additional step but one that only costs a bit of time on your part. The free DNG Converter is capable of producing DNGs that are compatible back to Camera Raw 2.4 in Photoshop CS...and again, this is free and something that Adobe didn't HAVE to do...
You want new cameras to be supported in older software–fact is these new cameras produce new raw file formats that are proprietary and undocumented–it takes a lot of work o decode new formats. This problem is a direct result of the failure of the camera companies to adopt a raw file format standard that would eliminate the need for new camera format decoding...you are perfectly happy buying a new camera that creates a new, un-compatible raw format and blame only Adobe for failing to upgrade old software? Your expectations are unrealistic and you are trying to place blame on the wrong party, it's the camera company's who are at fault for not adhering to some sort of standard that would free users of the problems they face now. Blame the company that sold you the camera that is not compatible with your software...it ain't Adobe's fault.

? CS5 Unable to Update Camera Raw or Bridge

Adobe support case #0181633618
I spent over three hours on the phone with Adobe's technician, and the problem is unresolved.
We un-installed CS5 Photoshop and reinstalled it as a "new user." Install stopped midway to say there was an ISP problem. We chose the option “install anyway." This message was the same on the initial CS5 installation. I upgraded from CS4. Never a problem with CS4.
Turned off all antivirus and firewall software.
Could not find other Photoshop applications running while watching the Task Mgr.Processes.
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Photoshop starts and runs fine, but will not update Camera Raw and/or Bridge.
Error message: "another version of Updater is running. Try again later."
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There are comprehensive answers in the Camera Raw forum and Bridge forum.

Updating Camera Raw from within Photoshop CS6

I recently added an iMac to my photo processing system, and I'm not yet really familiar with it, so I don't understnad this problem:
I downloaded Photoshop CS6, including Camera Raw 7, with no problem and it's installed and working fine on the iMac.
But when I tried to work on a file from my new Nikon D600, I got the message that Photoshop couldn't open the file and that I needed to update Camera Raw. It told me to use the Help>Update selection in Photoshop in order to update to the latest version.
Okay, I tried that, but got the message: "Update Failed. Update could not be applied. You are already running the Adoabe Application Manager, please close all instances of Adobe Application Manager before applying updates."
Well, as far as I can tell, it was using Help>Update that launched the Application Manager. There were no other "instances" (whatever they are) of Application Manager in use, as far as I know. Further, I can't remove Application Manager from my computer by dragging its icon to the trash.
What am I doing wrong? I really want to have the latest version of Camera Raw so that I can work on D600 NEF files directly without having to convert them to DNG.
Help ?!
Thanx.

You need to terminate the process:
Working with your Operating System’s Tools
Look for AAMUpdater and similar...
Mylenium

Why can't I update Camera Raw 6.6 through Help menu?

I have a Photoshop Element 10 Editor (the one bought from App Store), and now I try to update Camera Raw to 6.6. After reading through Adobe's website, they suggest to update it from help menu but problem is I couldn't find the update in my help menu. What did I do wrong? So I then downloaded the Camera Raw 6.6 from Adobe Website trying to manually install it, and now I got a message "Update is not applicable". What does this mean now? Any advice please...
Also, I contacted Adobe via Live Chat, and then I got supporter who asked me for only serial number otherwise there is no help. I then told him, App Store did not provide one but seems he doesn't have a clue what is App Store and insisted me to contact the store directly to ask for a serial number. ??? I tried to explain him that the App Store is the store where you downloading software online through Apple's computer, and he seems still not understand what App Store is and concluded me if I have any other question I would like to ask? Great.. so I asked him where he is residing and he replied "India". Well.. I don't know how the support live chat go through India, but I want a support from someone who know what "App Store" is. His name is Vasu, seems to be a gentle man but.....

You can't update it because you have the app store version. Apple doesn't allow apps sold via the app store to update any way except via the app store, and adobe evidently doesn't think it's worth creating a whole new version every time there's a raw update. You can do it manually, although it's quite a pain. Directions are in this thread:
http://forums.adobe.com/message/4106312#4106312
EDIT Incidentally, although I doubt it will help with tech support (they often seem to be missing all PSE pages from their script books), for the app store version your serial number is your apple ID, at least when it comes to qualifying for upgrade pricing and things like that.

Can't update Camera Raw 8.3

Just bought Elements 12 and it wouldn't import my RAW files from my Olympus OM-D E-M1 camera. I assumed that's a result of Camera Raw not being updated to the latest revision so I checked to see if there was an update available and sure enough, there was. That's where the good news ended. I can't run the update until I quit both Elements Organizer and Elements Auto Analyzer. Quiting Organizer is easy but there doesn't appear to be a way to quit Elements Auto Analyzer on the Mac. As a result, I can't run the update and can't import the RAW files. This is an example of poor programing on so many levels it's embarassing. At the moment, I have a totally useless piece of software.
I'd love to have a shortcut to work around the problem but Adobe really needs to clean up their act here.

nealeh
Consider
Trying to update it with the full Photoshop version can be done, but this will prevent future automatic updates from working.
I would question that generalization. Specifically,
a. If you had Premiere Elements 12, updated Camera Raw from 8.2 to 8.3 manually using the files pointed to, if and when there is a Camera Raw 8.4, I do not see any problem updating Help Menu/Update or manually for that 8.3 to a projected 8.4.
In the case relating specifically to this thread, Premiere Elements 12, I see no reason why a manual install of 8.3 will prevent future updates of that Camera Raw version if there are more released that are compatible with 12.
b. However, if I had version 11 which probably did not support Camera Raw beyond Camera Raw 7.4 and did a manual install of 8.2 (which I know can be done), I would not expect to use Help Menu/Update to update that "8.2" to "8.3".
And updating manually with "full Photoshop version" here will get you the same Camera Raw 8.3 with all its "Elements" disabled features just as always when comparing to Help Menu/Updates by the book.
I base the above on my personal experience with version 11, where I manually installed Camera Raw 8.2 and obtained the results cited.
ATR

Problem updating camera raw, if it's possible

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