Problem updating my device's software?

Yesterday I wanted to install the Spanish lanugage in my BB because I had removed it to open some space up when I first got my phone ... At the same time, I decided to update some applications in my phone ( BB maps, Windows live messenger etc.). I connected my phone to my PC, got in Application Loader, after making some adjustments, clicked ''Next''. A couple of minutes after starting the update, my phone turned off and on my PC, I saw the following message: A fatal error has occurred while updating your device's software. Please try again. I try again and again and again but everytime, my phone would just turn off for no reason and restart itself! Today, I went through the whole procedure with the same result: phone shutting off & restarting, error message displaying on PC screen - no update to the device. What the hell?
Oh and since I've updated my phone to the latest version, sometimes I want to listen to music but the music just wont play ; my phone just mutes itself... I need to always press STOP and PLAY back again so that my song would play or raise the volume... Even if I've been listening to a song and the next song is supposed to play, it doesn't - I need to stop the song and press play again.
I'm really, really very unsatisfied with my storm. Problems over problems over problems ...
- '' Le sage ne dit pas ce qu'il sait et le sot ne sait pas ce qu'il dit. '' E.W.

Before you start the activity you must have a back up of your device data using Blackberry desktop manager.
Then follow the below for OS upgrade by installing device OS in the PC -
Step #1:
Before starting make sure that BlackBerry Desktop Software is installed on the Computer.
Step #2:
Make
sure that you have installed updated device software installed in your
PC. Check this link to get update device software from carrier OS
download site.
Step#3:
Users can perform a full or
selective backup of the data using the Backup and Restore tool in
BlackBerry Desktop Manager by completing the following steps:
1. Connect the BlackBerry device to the computer running BlackBerry Desktop Manager
2. Open BlackBerry Desktop Manager
3. Double-click Backup & Restore
4. Select Backup to perform a full backup or select Advanced to perform a backup of specific databases
5. Choose a location to save the backup file, then click Save
Step#4:
To perform a clean install of the BlackBerry Device Software, perform the following steps:
1. Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager
2. Double-click the Application Loader icon
3. Click Next to start the installation process
4. Type your BlackBerry smartphone password, if prompted, and click OK
5. Click the check boxes next to the names of the applications you want to load, and then click Next
6. Click Advanced, and then click the check box beside Erase all currently installed applications.
7. Click Next.
8. Click the check box next to Do not automatically backup the application data during the loading process
9. Clear the box next to Backup and restore applications installed wirelessly
10.Click Next -> Finish
11.
When the process has completed, the message The loading operation was
successful will appear. Click Close to return to BlackBerry Desktop
Manager
Note: It's true that the process is for advanced level user. If you think that you might damage your device then it's better to ask help from either mobile operator or someone user.
tanzim
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Similar Messages

A fatal error has occurred while updating your device's software. Please try again.

when the installation process is finished.. the reboot comes nxt and my BB device working now,, after a few minutes, it was appear that "A fatal error has occurred while updating your device's software. Please try again" and i disconnected my device.. my question is.. is this error affect the stability or working of my DEVICE?
I need your answer
Solved!
Go to Solution.

Hi pasakaw
Have you intrepted the update process in anyway .. maybe something gone wrong while doing this software update.Currently what is the status of your BlackBerry is it working properly ?
If you feel any problem then you should try an OS reload using desktop software which will fix any software glitchs.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Problem updating my device?!

Hi, i've got a blackberry 8520 and i plugged it in to my laptop and desktop manager said there is an update for the phone so i clicked update phone and it backed my phone up then it tried downloading the modules but it gets stuck to 604 out of 658, it happens all the time, could it be because im connected to a mobile broadband service? Because this is the only time its happened
Solved!
Go to Solution.

Could be. Whenever you have problems updating your phone, it often helps to do it one step at a time.
First, download the new OS to your computer, and install it on your computer. Here is the download site. Once you have the software on your desktop (PC, right?), you can then do the update on your phone through desktop manager, and not have to worry about connectivity issues during.

A fatal error has occured while updating your device's software

I have a problem I hope you guys can help me.
Blackberry Model: 8820
Device Software version: 4.5.0.55
Desktop Software version: 4.7.0.37
Carrier: Singapore Telecom Mobile Pte Ltd(https://www.blackberry.com/Downloads/browseSoftware.do)
Everytime I start up my desktop software, it would prompt me that there are newer versions for some of the applications in my blackberry such as my browser, brickbreaker etc. So I followed through their instructions to install these updates. When it reached step 3/11, an error would occur while it say it was trying to turn on my radio
Here's the screenshot of the error:
[URL=http://img199.imageshack.us/i/errortac.jpg/][IMG]http://img199.imageshack.us/img199/761/errortac.th.jpg[/IMG][/URL]
But I do observed that @ task 1/11, it switched off my radio. @ task 3/11 it tried to switch back on again. thats when the error occured.
when I unplugged my device after the error, I saw that my mobile connection was off and my blackberry had to re-connect again. I do admit that my area has pretty bad reception, but that cant be the problem right?
On top of that, maybe I also like to pop another 2 questions:
1) Why is it I cant set up my email? I followed the instructions here:
http://na.blackberry.com/eng/support/blackberry101/setup.jsp#tab_tab_email
but my setup wizard dont have the option to select "I want to create or add an email address"
I only gives me the option of the enterprise mail
2) I tried to browse to to te blackberry website using my blackberry, but its says my device is not supported. Any way to solve this?
Message Edited by howb21 on 07-09-2009 12:44 AM

does this help ?
http://www.blackberry.com/btsc/KB02696
Unable to complete loading operation. Fatal error occurred when updating handheld
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Problem Updating 1st Gen Nano software from 1.2 to 1.3

Try this as a separate thread...
I have a first gen nano with software version 1.2 (from the 6-28-06 update) and when I plug it into my usb port, i tunes 7.0.1.8 launches to sync. This is as it should be; however this action gives a prompt to update from version 1.2 to 1.3, which I wanted to do.
The problem is that after a short while, I get a message that state that the nano can not be updated because some of the files on it are being used by another program. This is not true as best as I can , other than itunes itself being open.
Any help with this problem would be appreciated...

Hey, tampa!
That's something I was going to mention, if the other suggestions didn't help.
Try this:
Go to Task Manager.
Under the Processes tab, end "iTunes.exe". unplugg all the other USB devices from your computer, reset your iPod (hold the Menu and center buttons together for 7 seconds), then connect it again.
Then, I was also going to say that this could be drive letter confusion in Windows. Have you tried assigning your iPod a different drive letteR? try these steps:
Log off of any other users on your computer.
1 - Don’t plug in your iPod yet.
2 - Go to "START -> Control Panel -> Admin Tools (if you don't see this, click on "classic view" button on the left panel) -> Computer Management."
3 - Click on the "Disk Management" button in the left panel area.
4 - Now, with "Computer Management" and Control Panel windows opened, reset your iPod, and connect it.
5 - Right-click on your iPod's listing there (after a few moments when it gets recognized in this drive window), and click on "Change Drive letter and Paths". Then the "Change..." button.
Here's what it should look like:
Assign your iPod the letter "M" "N", "O" or the like (further along in the alphabet).
For more details, see this article:
Windows confuses iPod with network device / Changing drive letter
We'll see what happens with this..
-Kylene
If any post helps or solves your issue, please mark it that way accordingly. Thank you for helping the boards!

Problems updating ipod touch 3g to os 5

Hi... I am very excited to see what all the buzz is about for the new OS 5.x for use on my ipod touch 3g but im having problems updating my device. my itunes has been updated to 10.5 and i have conected my touch to my computer and clicked on update. but all that comes back is that it is updated to the newest version which it states 4.2.1 .... but i dont see any of the new stuff that is supposed to be with os 5 i have erased and put my touch back to default settings and it still does the same thing. i erased using itunes when connected by the cord and i have tried using the reset feature on the touch itself w/o the cable. if anyone has some advice for me it would be greatly appreciated !!

heather from gravenhurst wrote:
it is an 8g & ive talked to the itunes support team and they say that it is indeed a 3g
Not true. Apple did not make an 8GB ipod touhc 3rd gen at all. They do not exist.
You can see for yourself:
Identifying iPod models

How To Update Your Blackberry Handheld Software

Hey, all,
Lately, a lot of Blackberry owners have been asking some basic questions regarding updating their device's software, or operating system (OS). I know that I own a Bold 9650 and a software update was just release a few days ago. A couple of questions arise and they are good questions, "How do I update my Blackberry software," and "Which is better, wireless update or on my computer." To answer, let me start with which method is better. Both ways are ok, however, wireless takes at least 90 minutes to 2 hours. The download can be interrupted and corrupt the whole process. I find updating by way of the computer faster and safer. It usually takes about 30-45 minutes with a computer. How to acutally perform an update is fairly easy, but you need to be prepared in advance. To start, you will need your USB cable that came with your Blackberry. Before you update, backup your device's data with Blackberry Desktop Software. It is always good to save your personal settings, calendar events, and contacts. The rest of the process has been laid out very nicely by Blackberry, so I thought I would just give you their instructions for installing the Blackberry handheld software. Go to this website for more information. Follow the instructions and you will not go wrong. If for some reason things do not go well, you can always check here in the forums for an answer.
Doc

Once again you have proven how valuable the community members are on our VZW Forums.. This is great information and I am sure that it will help all of our Blackberry users. Thank both SoccerRef and StreetDocRN for being great contributors to our Forums.

HT4972 How to update I phone 4( iOS 4) to the latest version .not only that but updating my old software to a new in a iPhone 4 will it make any problem to the device or loose it's data completely .

How to update I phone 4( iOS 4) to the latest version .not only that but updating my old software to a new in a iPhone 4 will it make any problem to the device or loose it's data completely .

chrissaji1998 wrote:
How to update I phone 4( iOS 4) to the latest version ...
All the Information you need is in the Support Article you posted from.
iOS 4: Updating your device to iOS 5 or later

I have three iPhone 4 models purchased in late 2010 that all share the same iTunes account (apps, music, etc), but I can only update the software on one of the three iPhones. What is the best solution to manage these devices for software updates, apps?

I have three iPhone 4 models purchased in late 2010 (for my family) that all share the same iTunes account for access to apps and music, but each phone/user still has his/her custom contact list, email accts, and select lists of apps and music from the one iTunes acct library. The problem is I can only update the software on one of the three iPhones – the primary phone I used to setup the iTunes acct. What is the best solution to manage these devices for software updates, apps? This is probably a common problem with families wanting to share apps and music without realizing the issues created by this approach. As it stands today... the first (primary) iPhone associated with the iTune acct has been updated with the latest software version 5.1.1 and sync'd up with all the apps, music, etc from the one iTune acct, while the other two iPhones are still running on the original software version 4.0.2 and are experiencing problems now. I was advised by AT&T back in January that it would be necessary to setup separate iTunes accts for the second and third iPhones in order to receive system updates. The problem would be how to keep all the apps, etc from being deleted off the second and third phones that were originally loaded from the one iTunes acct. Since this AT&T advice was prior to iCloud coming out, would iCloud be a better solution or at least part of the solution? I really don't yet understand how iCloud works. Hopefully, someone out there can help me?? Please?

I have three iPhone 4 models purchased in late 2010 (for my family) that all share the same iTunes account for access to apps and music, but each phone/user still has his/her custom contact list, email accts, and select lists of apps and music from the one iTunes acct library. The problem is I can only update the software on one of the three iPhones – the primary phone I used to setup the iTunes acct. What is the best solution to manage these devices for software updates, apps? This is probably a common problem with families wanting to share apps and music without realizing the issues created by this approach. As it stands today... the first (primary) iPhone associated with the iTune acct has been updated with the latest software version 5.1.1 and sync'd up with all the apps, music, etc from the one iTune acct, while the other two iPhones are still running on the original software version 4.0.2 and are experiencing problems now. I was advised by AT&T back in January that it would be necessary to setup separate iTunes accts for the second and third iPhones in order to receive system updates. The problem would be how to keep all the apps, etc from being deleted off the second and third phones that were originally loaded from the one iTunes acct. Since this AT&T advice was prior to iCloud coming out, would iCloud be a better solution or at least part of the solution? I really don't yet understand how iCloud works. Hopefully, someone out there can help me?? Please?

I did every step including reinstall intunes to get my IPod touch to sych with intunes and not show up as a camera and nothing works. I even updated the device drivers. Genius bar at apple store told me the ipod was fine, the problem was my intunes. Help

I did every step including reinstall intunes to get my IPod touch to sych with Itunes but it fail to recognize it as anything other than a camera. It still recognize my Ishuffle as a device. The Genius bar as an Apple store told me the Ipod worked on their Apple PC, my pc is not an apple, I attemped every step to rectify the situation including updating the device drivers. I wonder if I need to eliminate every old residue with the word Apple in it on my computer to get it up and going again. Please help !

If not this:
iOS: Wi-Fi or Bluetooth settings grayed out or dim
One user reported that placing the iPod in the freezer fixed the problem.
Also heating sometimes works. See:
Why can't I select my wifi settings?
A trick that works frequently with iPhones:
Settings > AirPlane Mode ON, Do Not Disturb ON
Power down and wait 5-10 minutes
Power up
Settings > AirPlane Mode OFF, Do Not Disturb OFF
If not successful, an appointment at the Genius Bar of an Apple store is usually in order.
Apple Retail Store - Genius Bar
Then:
Does the iOS device connect to other networks? See other networks? If yes that tends to indicate a problem with your network.
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

HT4623 im having a problem updating my phone. it downloaded the first part but then when i hit install it says software update is not available at this time. what do i do ?

im having a problem updating my phone. it downloaded the first part but then when i hit install it says software update is not available at this time. what do i do ?

Does it say Try Again Later? If so, try again later. Worked for me on one device, later! 2 of my devices are being a bit more stubborn!

I Phone 4S. I am unable to update the software. Evidently my I Mac ( 10.4) will not allow or support the sw update. How can I update this device? The phone function is not currently working either. HELP ! at t

I am unable to update my I Phone 4s through I-Tunes. I believe its due to my antiquated 10.4 operating system on my 2005 I Mac. How can I perform the software update. Currently even the phone function will not work . I'm a novice with this device.

Whatever version of Leopard you purchase, I suggest updating it to 10.5.8 which should have everything you require. To update Leopard download and install Mac OS X 10.5.8 Combo Update. Alternatively, open Software Update and install all the recommended updates. That will include the above updater.
To update your phone:
Upgrading iOS
   1. How to update your iPhone, iPad, or iPod Touch
   2. iPhone Support
   3. iPod Touch Support
   4. iPad Support
     a. Updating Your iOS to Version 6.0.x from iOS 5
          Tap Settings > General > Software Update
     If an update is available there will be an active Update button. If you are current,
     then you will see a gray screen with a message saying your are up to date.
     b. If you are still using iOS 4 — Updating your device to iOS 5 or later.
     c. Resolving update problems
        1. iOS - Unable to update or restore
        2. iOS- Resolving update and restore alert messages

Problems upgrading to device software 5.0.0.973 on Storm 2 - had to downgrade to 5.0.0.497 again

I recently had my Storm 2 handset replaced under warranty. In going through the process of updating/synchronising the new handset to my Outlook, I had problems with both Calendar and Contacts.
The Calendar problem turned out to be related to Contact anniversaries. I opened the contact, removed the birthday, saved the record and then added it back and saved it again. The record then synced.
I had problems syncing contacts that had no email address in Email 1, but did have an email address in Email 2. Once I moved those email addresses into the Email 1 field they synced ok.
Then the Desktop Manager told me to update the device software to version 5.0.0.973. I went through the whole process and then checked the phone. Calendar seemed to be ok, but all the contacts were gone - there was only one contact showing with about 360 duplicates. I tried to resync with 'replace data' ticked and it made no difference. I then deleted one of the many entries on the handset and they all disappeared at once. So I created a manual contact entry on the handset and saved it - which also showed up as many pages of duplicate entries.
Next day, I synchronised my husband's Storm 2. Desktop Manager told me to upgrade his device software, which I did... with exactly the same result as I got with mine.
I have now downgraded both handsets back to 5.0.0.497 and resynchronised to Outlook (one way from Outlook to Device, replacing all data) and both handsets are now operating properly.
I am using Desktop Manager 5.0.1 having upgraded to V6 and then having to downgrade to V5 again when it would not synchronise with Outlook.
Not happy with RIM for pushing 'upgrades' that fail and cause hours of work to restore to something that works.

RIM doesn't push the upgrades -- your service provider does so, once they have certified and approved the operating system upgrade for their devices.
But, .973 does work on the 9520 in the manner you wish it would, I've used it myself on that model.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

HT1600 my software update fails every time I attempt to update. I have restarted the device, selected software update but when it get to the end of "preparing software update", it fails and says the update was not successful. any ideas?

my software update fails every time I attempt to update. I have restarted the device, selected software update but when it get to the end of "preparing software update", it fails and says the update was not successful. any ideas?

Welcome to the Apple Community.
If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
Connect the micro USB cable to the Apple TV and to your computer.
Reconnect the power cable (only for Apple TV 3)
Open iTunes.
Select your Apple TV in the Devices list, and then click Restore.

I updated to the new software today and now in having several problems! Lost all my contacts. Anytime I try and back up to iCloud it says it can't be complete and now I get a cannot connect to store message. Help!

I updated to the new software today and now in having several problems! Lost all my contacts. Anytime I try and back up to iCloud it says it can't be complete and now I get a cannot connect to store message. Help!

Something in your backup may be corrupt. Try wiping it and setting it up as a new device, then sync your apps, data and media back to it from iTunes. DO NOT resotre from your backup. If the problem is contained in the backup, it will bring it right back again if you restore.

Problem updating my device's software?

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