Problem upgrading an iPhone 4 CDMA (Verizon) to ios 5. Can anyone help?

Trying to upgrade an iPhone 4 CDMA (Verizon) to ios 5 and am getting and error saying - "The iPhone could not be restored.  This device isn't eligible for the requested build."  It is currently running ios 4.2.10.
It completes a backup, does the extract, then the error message above comes up when iTunes shows it as  'verifing iPhone restore with Apple'
Phone was just reset to factory settings when the device was transferred between phone numbers on my Verizon account last night.
Any ideas?  Thanks

Try a manual install, as outlined in the link below.
Basic troubleshooting steps  
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
 In Memory of Steve Jobs 

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