Problem upgrading FCP HD Retail (4.5) to FCS Studio 2

Hi,
I have a retail (non-academic) version of the Final Cut Pro HD Production Suite. I recently purchased a Final Cut Studio 2 Upgrade.
When I try to install the upgrade, I get a message saying that this is an upgrade serial number and asking me to enter my original serial number. When I enter my original serial number, I get the message "The serial number you entered is not valid." What could be the problem?
The original is "Final Cut Pro HD Retail" and included separate serial numbers for FCP HD, Motion, QuickTime and DVD Studio Pro. I have used this version for years with no problem and I originally purchased it at full retail from the Apple Store, so I know there is nothing wrong with the serial number.
The upgrade says "Final Cut Studio 2 UPG from FCS". Everything I have seen online says that the FCS2 upgrade will upgrade from any prior version of FCP Production Suite. Is that not correct?
What could be the problem here?
Thanks!
Michael

I think that the problem is that this upgrade will not upgrade my FCP 4.5 Retail... I'm quite annoyed because I did a lot of research online and in these forums and everything I could find said that the Final Cut     Studio 2 Upgrade upgraded from all previous versions of Final Cut      Pro or Final Cut Studio. Even when I encountered the problem,      everything I found online said that the Studio 2 Upgrade upgraded from all      previous versions of Final Cut Pro or Final Cut Studio. Finally, I      found one obscure page at Apple that listed 3 different Final Cut     Studio 2 upgrades      and it appears that this one cannot upgrade from FCP 4.5... Why make an upgrade that can't go from version 4.5 to version 6? I'm      annoyed at Apple for making it so confusing. I'm going to try      getting the intermediate upgrade and hopefully that will work.
Thanks for your input!
Michael

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