Problem upgrading from Photoshop CS2 to CS4 Extended

I purchased the retail box Photoshop CS4 Extended Upgrade (Windows) from a retail store ($349.99 + tax). I am upgrading from Photoshop CS2 and this is the version that the Adobe website says to purchase for this upgrade path. The problem is that CS4 doesn't see my installed, working, activated, and registered CS2 installation so it brings up the next screen offering to allow me to install it as a trial version OR list my qualifying product and serial number. The way that it offers to let me enter my qualifying product is via a drop down box with a single entry of CS3 Extended. No way of entering my CS2 there and it doesn't like my CS2 serial number entered with a CS3 product being shown there (says it isn't a valid CS3 serial number...of course it isn't). Does anyone know how to get this thing to install? Adobe tech support is gone until Monday and then I'll be at work, unable to try anything they might suggest.
Why does Adobe make upgrades so painful? I remember CS2 was a PITA and took Adobe tech support a week to figure out how to get it to install.

No, this shouldn't be extended to extended (I wouldn't expect to shell out $350 twice for extended). This is Adobe P/N 65015396 which their website says is for PhotoShop CS, CS2, CS3, and CS3 upgrades and retails for $350. The face of the box is identified as Adobe Photoshop CS4 Extended Windows and the side of the box only says that I must have an "eligible older version of Adobe or Macromedia software." It also says to check the website, which says this P/N is what to buy for my upgrade path. A mess? YES!!!

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Here's the view:
Entering the CS2 serial number == fail.
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Thu, 14 Oct 14:43 GMT

Thanks for the help your answer was the best.
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800-833-6687
Monday—Friday, 5am—7pm PT
or
866-772-3623
Or try a chat session
Contact Customer Care
My notes are a few months old, and I should let you know I'm just a user volunteering my time in the forums, not Adobe Staff.
The good news is that they do show up to lend a hand.
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