Problem using iPad to receive and send emails when not at home

I am unable to send or receive emails from any outside wifi location like Tesco / ikea but once home there is not a problem. Messages reads "Server unable to respond" I was wondering if it is a security issue ?

Greetings
I suspect that the issue is the SMTP server settings. On your home network you are using your providers SMTP server and all is fine (If you check your email account configs you will find that the SMTP server is set to your providers?).
When you use a different network (provider) mail will not be sent unless you use that networks (providers) SMTP server (this is a security issue to address ways of "spamming").
So if youre 3G/4G provider is the same as you home provider all will work well via your home WiFi. If you turn off WiFi and just use your 3G/4G connection to send mail (iPhone/iPad etc) all will work well (when you are out and about and using anothers WiFi network).
If you are connected to, say a MacDonalds WiFi, mail will probably not be sent. (It will be received though).
Using WEB mail interface (via your WEB browser) removes this problem as well.
(A SMTP server is what is used to send email. So to successfully use anothers (not a networks the same as your providers) WiFi network and send email via it, you must know the SMTP servers name and reconfigure your email account/s to use that server to send mail.)

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 Cheers, Tom

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sdgardne wrote:
Hi and Welcome to the Forums!
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Please remember to:
1. Mark Accept as Solution on the appropriate post once your issue has been resolved
2. Give Kudos to helpful posts (click the star next to the post)
Thanks

Connected with WIFI. Can't receive and send emails

When I was in India I had internet with the service provider and I could check my emails without problems. Now that I'm back home, I don't have a internet connection with the service provider. Instead, I'm connected through a WIFI network (at my place). I can use internet on my browser without any problem, but can't receive my emails.
What can I do?
Thank you
Best,
f

I tried to avoid much jargon, but you seem to have understood it correctly. It is really not "strange" at all IMHO, it is just very different from how other devices work. To provide email in the special way that BBs do (it's not ActiveSync), the carriers and BlackBerry must host servers and such on their side...to use those requires subscription to (and payment for) an adequate data plan so as to help them cover those extra costs that exist solely for BB users.
Of course, if your email service provides a WebMail interface, you of course should be able to use that via the Browser. It's just the native method of handling email via the Messages app that requires the data plan (since that uses the servers hosted by the carriers and BlackBerry).
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Problem using iPad to receive and send emails when not at home

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