Problem using Win 8.1 Mail app with corporate email account

I have a client where most of the PCs are running Windows 8.1 with Office 2013 installed and an on-premise Exchange 2013 server.
Even though they've been using Office 2013, now that they have Win 8.1 the staff now like to use the included Mail app for all their email as they say they get better notifications with it and some other "goodies" that Office 2013 doesn't provide.
It's been working okay for them as I haven't heard of any problems. Until now. Their domain passwords are expiring and when they change the domain password they have no problem with the PC itself and domain access and Outlook 2013 still works fine.
But now they're getting errors trying to continue to connect the Mail app to Exchange 2013. They keep getting a popup asking for credentials, their domain accounts get locked out (imagine that) after too many wrong logins I presume by the Windows 8.1 apps,
and when they do get the Mail app connected they see an error in the lower right corner of the window about a problem with the certificate. It says something about the name of I think the server not matching the certificate.
The cert is from GoDaddy and I know the names involved with the cert are correct. But that's the minor issue.
The main issue is with getting the 8.1 apps, particularly the Mail app, to recognize the updated domain password.
I have a Windows 8.1 VM setup and on the domain but when I try to configure it to connect to the Exchange server I get the error "Unable to connect. Ensure the information you've entered is correct."
It's pretty obvious what is supposed to go in each field so I'm sure I'm filling it out correctly. But because of this I can't use this test VM to work on the problem.
If anyone has an idea of how to deal with the Windows 8.1 Mail app and Exchange and changing the user domain password, I'd be appreciative of the help.
Jonathan

Hi,
Thanks for your feedback.
With 8.1, you can now use the Mail app without having to have a Microsoft account.
A Microsoft account is an email address and password that you use to sign in to Windows. It's free and easy to set up, and you can do so with any email address you choose, or get a new email address. (For example, you can use an Outlook.com, Gmail, or Yahoo!
address for your Microsoft account.)
However, you must sign with an email address.
Any way, if you have any other problem, welcome to contact us.
Karen Hu
TechNet Community Support
That is one way you can sign into Windows but not required. As I stated earlier, these PCs are domain joined and that's how they login to them. As for the Mail app, 8.1 means an MS account isn't required anymore.
Jonathan

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