Problem Viewing and Opening Files from the Creative Cloud
I am using Photoshop Touch v1.7.5 on an iPad4.
When I try to open an existing file from the creative cloud not all of my files and folders are displayed. My list of folders appear alphabetically and stop at those starting with the letter L. Therefore I cannot open all of my files that have previously been uploaded to the cloud.
Is this a bug or am I missing something here?
If it's a bug, is Adobe working on it?
When can we expect an update?
Here is a link to a conversation I started conceening this very issue.
Version 1.7.5 Manual Sync Failure
I Had concerns about this problem back in November.
It is apparently a bug. Since Adobe has no customer support for the Photoshop Touch app, those of us who primarily make use of the creative cloud and the app are paying for a service that at the moment doesn't completely work.
It is very frustrating that customers paying for a creative clould account and using the photoshop touch app have only this forum as a source of customer support. As a result, you can't depend on receiving information from someone who is actually an Adobe employee.
I hope that Adobe is working to fix this problem. However, we don't really know if or when that may happen because of the lack of information that is supplied.
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Okay, I loaded the trial of Photoshop, have Creative Cloud loaded, downloaded Photoshop, trying to open Photoshop, but cannot, do I open it from the Creative Cloud App Screen?
It's not launched from the CC app.
If you have Windows, look under Program Files\Adobe\Photoshop CC
If you have a Mac, look in the Application Folder > Photoshop CC -
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I can upload and download files to / from the CC using the CC Desktop app. I thought that woujld come with the $10/Month CC subscription.
I expected that PS CC would have CC functionality built-in so that I coujld "save" or "open" directly from the cloud.
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Mylenium -
Hi,
My creative cloud files have all been deleted on my machine, all put in the trash (not by me!) I've recovered some but I want to download everything from the creative cloud server before I sync again. is there anyway to do this? or do I have to download every single file individually, which would take hours......
I can see all my files on the cloud server but can't figure out why it has dumped all my local files in the trash.
Thanks!Just to add that, I had exactly the same issue this morning, so it is certainly a more widespread problem rather than an isolated case.
For Adobe's benefit, here's a summary of what happened for me:
All cloud files automatically moved to trash on turning my computer on and auto syncing. All folders remained, but empty.
Files still existed online through the browser, in the Files section and had not been put into Archive.
When I got home to my personal Mac, the exact same situation happened as above. Though I made sure to do a backup before connecting to wifi and allowing it to sync!
Tried signing out and deleting the Creative Cloud files folder, then signing in again, hoping it would re-sync and create all my files again to match what was online, but it just created the directory of empty folders again.
Was on a call with support for an hour which was painful, with them taking control of my screen but having no idea what to do to fix it.
As with you guys, I'd like to download all my files again (not including Archive), but as a batch and not one by one online! Hopefully the sync will fix and download the lot again automatically.
Have you worked out what's wrong yet Adobe?
Thanks -
The dialog box open twice when open file from the server
I use the following code to download/open file from the server:
<%
String filename = "MengxianhuiDocTest.doc";
String filepath = "D:\\";
response.setContentType("APPLICATION/OCTET-STREAM");
response.setHeader("Content-Disposition",
??attachment; filename=\"" + filename + "\"");
java.io.FileInputStream fileInputStream =
new java.io.FileInputStream(filepath + filename);
int i;
while ((i=fileInputStream.read()) != -1) {
out.write(i);
fileInputStream.close();
out.close();
%>
If the application runs, the Open or Save dialog box display.When I select open the file,
the dialog box will display twice.
Pls help me.
Thanks.thx
but I tried it and it did't work.
The dialog box also display twice. -
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Idea was to store date in one place. I have subscribed to photographer optionDo you mean you are trying to sync files from Creative Cloud to mobile and it doesn't work? I don't know much about Lightroom. It's better to ask your question at Photoshop Lightroom.
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Lightroom Mobile is not a cloud storage service. You shouldn't treat it as a way of backing up your files. You are merely storing Smart Previews of your files in the cloud space, high-quality JPEGs of your files regardless of their original format on your desktop. The point is that they are there so you can continue editing them in a Lightroom-like environment even while away from your desktop/laptop computer. The files in Lightroom Mobile can only be used in Lightroom Mobile.
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Try below steps once
click Gear icon on the top Right corner and Quit Creative Cloud App
Click on Finder and then hold Command + Shift + G keys on your keypad
It will open Go to folder window, type exactly ~/Library and click on Go
Make sure to open ~/Library not /Library ( there will be two Library folders )
Then open Application Support > Adobe folders
Trash AAMUpdater and OOBE folders.
Then launch Creative Could and check. -
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Hi There,
Please refer: Creative Cloud Help | Share files and folders
Thanks,
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Thanks Eugene;
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Log in to your Cloud account to be able to download and install
Some general information
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
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