Problem viewing files to open in Elements 12

I have just upgraded from Elements 9 to 12 -- and now it will not open folders or files in the "open" command. I get the typical screen showing "My Pictures" -- but the box below shows nothing. I can view everything in windows explorer, and can open folders and files in Breeze Blower -- but cannot access them in Elements. Needless to say -- that makes the new download useless! How do I fix it?

I never used the organizer function in Elements 9, and in Elements 12 I've tried to just use the "Edit" page. I did go to Organizer and tried the things you suggested, but when I go to Edit, I still cannot open my files. In Edit, I go to OPEN and I see the top box showing the basic files, but the larger box, that is supposed to show the details, is empty. If I close Elements, shut down the computer, and restart everything, sometimes it then works -- mostly not.
A friend suggested that I had a corrupted "DLL" file. Following his suggestions, I first unistalled Elements 9 (which had had the same problem recently), the restarted the computer. He thought perhaps since 9 was still installed, the installation of 12 just used the old DLL file (which he told me means "dynamic link library" -- all of this lingo is foreign to me). elements 12 seemed to work for while, but now it is back to the old problem -- I cannot view files in Edit.
He has suggested that I uninstall E12, then shut down the computer, then reinstall. I might try that, but since my E12 was a download and I had a lot of trouble loading it the first time, I'm a little hesitant. The files are there in my download folder -- so maybe that will work. Any further suggestions are appreciated.
Bob
Robert C. Glotzhober
Emeritus Curator, Natural History, Ohio Historical Society
Naturalist, Speaker, Photographer, Writer
3942 Millstone Road
Columbus, Ohio 43207
[email protected]

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