Problem viewing scanned document

when I scan a document toi my computer and try and open it the message say the document is corrupt or damaged.

It could be either (a) the particular PDF file is actually corrupted/damaged or (b) the PDF file contains some feature that is not supported by Adobe Reader for Windows 8 Tablets.
Which application did you use to create the scanned PDF document?  Can you open the same PDF document in other PDF viewers (e.g. Adobe Reader XI, Microsoft Reader)?

Similar Messages

  • Problem with scanning document in PDF format to computer

    has anyone had a problem with scanning to the computer a document in pdf format from hp Photosmart 7525  e-All-in-One series wireless printer? The document appears in My Documents but when I try and open the document I get an error message that says the document cannot be opened. I can scan and open the document in TIF format. I am running Windows 7 Home Premium and I just installed the Photosmart 7525 printer. I've uninstalled and reinstalled the printer using the CD download.
    This question was solved.
    View Solution.

    Hi,
    Can you open other pdf files ? Do you have Adobe Reader in your computer ? Please download and install it on your machine then try to open file(s) again:
       http://get.adobe.com/reader/
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • I am having problems viewing SARS documents.

    The SARS website provides a link to download the correct version of Adobe to view the documents they have sent. I have done this 3 times and still cannot view correspondence from SARS. The link provided by SARS is as follows: http://www.adobe.com/products/acrobat/readstep2.html
    Please could someone provide assistance.

    Operating system is Windows 7 Professional 6.1
    Adobe Reader version XI
    Browser Windows Explorer & Google Chrome
    Correspondence recieved via e-filing, i.e. Log onto e-filing profile, click notifications, will show documents uploaded by SARS, click on document to open, then get msg on document that to view document need correct version of Reader, msg provides link as previously stated. 
    Have downloaded the version from the link 3 times and still recieve same msg. Have used other pcs to view documents, and the documents can be viewed and printed.
    Am able to view other pdf docs with the version in place, its only the SARS docs I cant view
    Sent from Samsung Mobile

  • Problems sending scanned documents

    I have no idea if this is the correct are to post, but hear goes.  I have scanned some documents and saved them to a folder.  But when I send them as an attachment the recipient cannot open them.  They are showing as pdf documents when I open them on my computer, unti I send them and then they turn into a zip folder can anybody help me please, as I have to send lots of scanned documents at the moment.

    Try compressing the folder, and sending the compressed file as an attachment to the email.
    To compress: select the folder , then in Finder. File / Compress ...
    You will end up with another file with the same name.zip
    The reciepient only has to double click on the attachment for it to "uncompress".
    (You can trash the zip file at any time - the original remains intact.)

  • Problems viewing PDF documents created on a scanner using PDF version 1.6 (Acrobat 7.x)

    We multiple Xerox scanners and not all of them operate on the same version of software/firmware.  1 of our scanners uses PDF Version 1.4 (Acrobat 5.x) when scanning a doucment to our network and 1 of our scanners uses PDF Version 1.6 (Acrobat 7.x).  When using Adobe Reader 9.x both documents open properly and are 100% visible.  After upgrading to Adobe Reader X, the scans created using the newer version of PDF (1.6) have some missing text/images on the pages and have a grey "overlay" on the page.  Again, Reader 9 will view both files properly, but Reader X will not.  Any help is appreciated.  I have fiddled around with several of the view settings to no avail.  Thanks.

    That is hardly a solution, the whole purpose of upgrading to Adobe Reader X is to avoid potential threats.  There is obviously a problem with Adobe Reader X and veiwing certain documents that needs to be addressed and the way to address it should not reside with "Use Adobe 9 and Adobe 10 and pick whatever version works for your document"

  • Problem attaching scanned documents to email.

    After scanning and saving a document, I use the Attach function to attach it to an email.  That appears to work, but the document then cannot be opened and an error message appears that says an erroc occurred in opening.  As an alternative, I close Reader and open a new email, then use the Insert function to attach the saved scan.  That works, but doing it directly from rReader would be a lot handier.

    Welcome to the forums @Spider123 
    I read about the issues you're having with using the "Scan to Email" function, and I wanted to reply to you with some information. Check out the link below that will give you all of the information about scanning to email and how to use a local email client or web based email client, such as Hotmail, Gmail, Yahoo, etc.
    Scan from Windows 7 With the Full Feature HP Software for HP Multifunction Printers  
    If there are still issues with scanning to your email, call HP's Technical Support directly and they can most likely remotely connect to your PC in real time to see the problem and work on resolving it for you!
    Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    Good luck!
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Problems with scanning documents

    I have a Photosmart 5520 and am using a Mac.  Initially I scan the document and touch to preview.  The doucment looks fine in this view.  However, when I scan the document to my computer I get only parts of the document.  The file comes across as three separate items.  I am not sure why this is happening.  Do I have a setting wrong on the scanner?  The document I am trying to scan has signatures on the page.  The scanner is only picking up the signatures.
    I tried to scan another document and the only thing that came across where the lines spearating the different blocks within the document.
    Please help!  Thanks!

    Try scanning FROM your Mac. Use Image Capture app in your Applications folder.
    Click once on the scanner on the left side, then click on Show Details along the bottom. Along the right side you will see LOTS of options for scanning and saving.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Problems Viewing PDF documents

    Hi,
    A colleague of mine travels quite frequently, and from time to time receives email from our office with PDF attachements.
    He reads his emails using Outlook Web, sometime when he opens a PDF the PDF will show instantly, other times the PDF cannot open, sometimes asking to be save to the PC's hard drive.
    Is this a common problem when traveling and using multiple PC outside of the office? And if so, are there ways of overcoming this problem?
    Many thanks
    LF.

    That is hardly a solution, the whole purpose of upgrading to Adobe Reader X is to avoid potential threats.  There is obviously a problem with Adobe Reader X and veiwing certain documents that needs to be addressed and the way to address it should not reside with "Use Adobe 9 and Adobe 10 and pick whatever version works for your document"

  • Has anybody else experienced problem saving scanned documents since installing Mavericks.

    I have just scanned a document on Macbook Pro, it is a recipe, I have dozens of recipes scanned to Recipes folder. Now, there seems to be no option to Save the document after scanning.

    Please post a screenshot that shows what you mean. Be careful not to include any private information.
    Start a reply to this message. Click the camera icon in the toolbar of the editing window and select the image file to upload it. You can also include text in the reply.

  • Problem with scanning document to searchable pdf in HP Envy 4500

    I just bought HP Envy 4500 , overall good printer, but I can't find option for scanning to searchable pdf. I already updated my desktop software and printer's firmware, but still there is no option "scan to searchable pdf". Do i have to download some other software from HP? 

    Hello katiemac,
    Welcome to the HP Support Forums!
    When you are scanning with the ENVY 4500, how are you doing performing the scan? For example, if you are not using the HP software or scanning from the front panel of the printer you may not be getting all the features.
    What is the Operating System installed on the computer, Windows or Mac?
    JERENDS
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • How can I save a scanned document after updating to Mavericks?

    Since updating to mavericks on my IMAC, I can not save a scan using my HP photo smart 3180 scanner.  I get an error message: the file could not be written to. Check properties for the file to make sure it in not in read-only.  I had no problem saving scanned documents before the update.

    Not true, Image Capture can Save in PDF Format
    and to anywhere you like, including Preview which can handle multiple PDF doc's.
    If you do not like or do not wish to spend a little time figuring out Image Capture, then try scanning with Preview like HP is suggesting in the link that baltwo posted.  

  • Scan document sent to PC problem

    Can someone tell me how to send a scanned document via email to a PC User. The PC User cannot print and has problems viewing it. Many thanks.

    What format is the scanned document in?
    Does the file have the correct suffix?
    Are you sending it as a Windows friendly attachment?

  • Now that I have upgraded to Yosemite I have a problem when I scan documents.  Before, a window showed today's activity.  Now I have to search through all my documents and hope to find what I just scanned.

    Now that I have upgraded to Yosemite I have a problem when I scan documents.  Formerly, a window showed today's activity.  Now, I have to search through all the documents in my history to find what I just scanned.  Sometimes I can't even find the doc.

    Most scan apps have a setting whereas, your scan(s) can go directly to your desktop.  No need to "hunt" for scanned docs.

  • Suddenly PDF files refuse to open, error message saying there was a problem pre viewing the document Any thoughts?

    PDF files refuse to open, I get an error message saying there was a problem pre viewing the document. Any thoughts?

    moved from Downloading, Installing, Setting Up to Creating, Editing & Exporting PDFs

  • I am unable to attach scanned documents or Pictures to eamils. The size of the scanned documents and the pictures are well below the 20MB limit. I can connect Exl and Word documents with not problem

    When trying to attach a scanned document or picture to and email, the process goes not forever and there is no end, it just keeps working and tries to attache these documents/pictures. In the lower left hand corner of the screen it says "waiting for mail. yahoo. com"

    Purplehiddledog wrote:
    I do backup with iCloud.  I can't wait until the new iMac is available so that I can once again have my files in more than 1 location without needing to rely solely on the cloud. 
    I also rely on iTunes and my MacBook and Time Machine as well as backing up to iCloud. I know many users know have gone totally PC free, but I chose to use iCloud merely as my third backup.
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    In a word, yes. In a little more detail.... When you restore from an iCloud backup, you must erase the device and start all over again. There is no other way to access the backup in iCloud without erasing the device. Consequently, you are starting all over again. Therefore, it would also be my assumption that Pages and Numbers will work again and that the deleting apps issues would be fixed as well.
    If the documents are not in the backup, and you do not have a backup elsewhere, the documents could be gone forever.

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