Problem viewing secure PDF documents in Apple Preview

I have recently written an ebook that I would like to sell online. The original document was created using Pages and saved as a standard PDF. So far so good.
As a way of trying to protect the book, I would like to have it password protected, which of course I can do in Preview, however, to use a stamping feature on the server that would print the buyer's name and email on the downloaded book, I am told that I need to save the PDF as Acrobat 5 or later.
The problem I am finding is that if I save a PDF in Acrobat using any kind of security it fails to view properly inside Preview. The page contents are reduced to miniscule items that are totally unusable, but those same files open perfectly inside Acrobat.
So far the only way I can get password protected PDF files to open properly in Preview is if they are saved in Preview, however, I have found that these files are not compatible with the PHP stamping feature on the server that would add the buyer's details.
Does anybody with knowledge of Acrobat and Preview understand what is happening here and how I can resolve this issue?
Thanks
Ashley

Thanks Phillip I tried that but it didn't work. Something really perplexing me though is why documents saved as PDF in Acrobat with a password for opening are completely failing to view properly when opened in Preview. Try creating a simple PDF document in Acrobat with a few pages and all you get is a huge blank space with a small black dot in the middle if you try to open that file in Preview. This was my experience and a friend has just tried as well with exactly the same result.
I have an ebook here that was password protected for opening and according to the properties it was saved as Acrobat 6, however this does open properly inside Preview and her one works properly. I've been through the settings though numerous times and I am truly baffled why it's proving such a problem. The book I have written is about photography and just about every photographer I know uses a Mac, so I cannot simply ignore this question.

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Problem viewing secure PDF documents in Preview

I have recently written an ebook that I would like to sell online. The original document was created using Pages and saved as a standard PDF. So far so good.
As a way of trying to protect the book, I would like to have it password protected, which of course I can do in Preview, however, to use a stamping feature on the server that would print the buyer's name and email on the downloaded book, I am told that I need to save the PDF as Acrobat 5 or later.
The problem I am finding is that if I save a PDF in Acrobat using any kind of security it fails to view properly inside Preview. The page contents are reduced to miniscule items that are totally unusable, but those same files open perfectly inside Acrobat.
So far the only way I can get password protected PDF files to open properly in Preview is if they are saved in Preview, however, I have found that these files are not compatible with the PHP stamping feature on the server that would add the buyer's details.
Does anybody with knowledge of Acrobat and Preview understand what is happening here and how I can resolve this issue?
Thanks
Ashley

I have no solution, but reassurance that this is not an isolated incidence. I also have a pdf that is password protected and opens properly in Adobe Acrobat, but only displays the first page in Preview... Hope someone can shed some light on this!

Problem with viewing Adobe PDF documents

Problem with viewing Adobe PDF documents
I have a Windows 7 Home Premium Computer
I have read all the suggestions and I have tried downloading multiple versions of Adobe Reader for Windows 7 and Vista from http://get.adobe.com/reader/otherversions/.
Prior to downloading each version I would delete the current version using control panel programs uninstall.
After each new installation I would shut down the computer and then restart the computer.
I have tried downloading versions with and without having my antivirus (CA Total Defence) running.
I am told after download that the version downloaded successfully.
I have read Acrobat Help http://helpx.adobe.com/acrobat/kb/troubleshoot-reader-installation-windows.html and followed the instructions.
None of the above has helped.
The problem is no matter what version of Adobe Reader I download, I cannot seem to open a PDF and read it. Nor will the Reader itself stay open.
1. If I try opening the reader from the desktop link or from the actual program menu, the reader opens for about 5 seconds and then closes of its own accord. If I try to click on any of the reader menus (eg File, Edit, View, Window, Help, Tools) then a warning bell is sounded and the menu does not open. Shortly thereafter the reader closes.
2. If I try to open the reader by double clicking on a PDF document then the reader opens but the document is not shown (only the grey PDF reader screen is shown) and then the reader closes after about 5 seconds of its own accord.
The desktop shortcut shows as the 'red Adobe Reader icon'. But the actual program menu icon shows as a blank folder icon. All PDF documents show as the PDF Adobe icon.
I have tested various PDFs and none will open on this computer but they will open on other computers.
I have created a word document and saved it as a PDF. It looked like it had save correctly (has the appropriate icon) but when I try to open it as per step 2 above then the document is not shown and then the reader closes after about 5 seconds of its own accord.
Does anyone have any ideas about what is going on and how I can fix this?
Could you please answer in this forum and email me at [removed]
I am so puzzled and frustrated.

Thank you so much this did the trick.
I spent so many hours on trying to sort this out and your answer was so simple and clear.
Regards
Kazzamday

I want to Create an Customised Viewer for my company to view a PDF document.

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Adobe Reader Crashes while opening Secure PDF Documents

Hi,
I have Adobe Reader 8.1.2. Up until today, i was able to open secure PDF documents without any issue. Suddenly, it started to give me errors, saying "Adobe Reader has encountered a problem and it needs to close. I have to tell Microsoft" and so on...
I tried re-installing 8.1.0, secure documents opened a few times and then the same problem returned. I can open normal PDF documents but the problem is with the secure ones.
Rebooting, re-installing again didn't help.
What could be the issue and how to solve it? I have Trend Micro Antivirus s/w but i always had them all these days and everything was fine.
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anand

Hi,
Can someone help me on this please?
I have tried removing Adobe Reader, re-install it but doesn't help. Secure documents do open sometimes but fail again. I have even tried removing Adobe Reader using MSI Cleanup Utility, no use.
The problem seems to be in the imapdb.dll. An error report is generated by Windows XP but it is rather large to fit in here.
I also Trend Micro Anti-Virus tool and it may have something to do with it is what i feel.
Any help on how to solve this will be great.
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Kripaludas

PDF document opened with Preview does not show french accents

Hi everybody,
I've got some issues with PDF documents opened with Preview.
They show a blank space for all the accented vowels.
If I open the same document with Safari, it's the same. But with Chrome, it works perfectly.
I assume there's a problem with fonts, but, nothing wrong with fontbook (checked duplicates for instance).
Last information : it looks ok within chrome on my Imac, but the issue comes back when I try to print from chrome app...the accents are gone on the sheet.
Any idea ? I don't want to install Adobe reader...
Thanks for your help !
http://www.art-shots.net/

I don't want to install Adobe reader...
Why not? It can handle some pdf's that Preview can't. At least it's worth a try.
In case you change you mind get it from here.

Compare two secured PDF documents

Hi,
I am using a licensed version of Adobe acrobat 11.0 professional. I have a requirement of comparing two secured PDF documents (which have the lock symbol displayed). But, the 'compare documents' option does not allow comparing two Secured PDFs. It gives a message 'This operation is not permitted'. Is there a way I can compare them ?
Earlier, I was using the version 5.0 in which we can compare secured documents without any problem.

Actually, its asking for a password when i tried to do that. So, is there a way to do it through the acrobat 11.0 tool itself ? (This feature of comparing secured documents was present in the versions 5.0 & 6.0. But, in later versions, it was removed)

How can I convert a secure pdf document into word?

How can I convert a secure pdf document into word?

Hi,
Please refer to below mentioned article:
http://forums.adobe.com/docs/DOC-1515
~PRanav

When viewing a PDF document; cant you search for a keyword anymore?

Hello (me again lol) prior to 2.2 Software upgrade I recall that when viewing a pdf document I could search for certain keywords; now I cant figure out how.
First off, again I'm using 2.2 Software on Verizon' HTC Incredible.
Next up when viewing a pdf I believe its using Adobe Reader. I have a few options but one thing I cannot find is "search" or even 'go to" (page number)
I believe Quck Office doesnt pull up any PDFs so I'm wondering if anyone has figured out how to search for keywords; thanks

If you are using the Quick Office Application or the PDF Viewer, make sure both applications are updated to the newest versions.
You can do that by going to the Android Market Place on the device, then press menu and download, then you can see applications that can be updated.
To check for updates while using Quick Office, press the Menu button, then select Updates. Quickoffice will automatically check for updates to your software.
You can search for text strings in your document using Quickword. Switch to Reflow View, then press the Menu button, and tap Search. A text entry field will appear at the top of your document. Enter the text you wish to search for and tap the search icon to the right of the text field. Quickword will highlight all instances of the text you are searching for.
Copy and paste the link below into your browser's address bar for more information.
http://cdn2.quickoffice.com/download/manuals/quickoffice_android_guide.pdf
Page (25)

Problems viewing Combined PDF's in Preview

I work primarily in Photoshop CS5. All of my work is created there. My problem arises when creating and viewing compressed PDF's using "Preview" on Macintosh. The text is very funky. But as expected, Acrobat itself displays all files flawlessly. My PDF creation flow is as follows.
1. Save Photoshop Document(s) to individual Photoshop PDF's, without layers so I keep only one image and my vector data. (I always resize and save my documents appropiately for their intended use. I keep all file sizes to a minimum when creating a document for email use.)
2. Using Acrobat, I combine/merge my files, selecting the appropriate compression method for its intended use (Small, Medium, Large)
When I use the Medium compression in Acrobat, I encounter no problems through "Preview". All of my text appears as it should. Works great, but I'm left with a 26MB file.
When I use the Small compression in Acrobat (suggested for email) I have all kinds of problems with my text in "Preview". I would love to use this option as my files sizes are half of what they are at Medium compression.
I know that "Preview" is not a replacement for Acrobat, but Mac's default application for opening PDF's is "Preview", and many of the users that I deal with are not equiped with any Adobe software. Is there a fix? What is Acrobat discarding when it compresses the file for emailing?
I might add that the small version that is not displaying the text, still contains the text (I'm able to select it), it's just not visible.

The problem isn't with what Acrobat is discarding, but what Mac Preview is doing with the data available. The problem is with Preview. You cannot make a silk purse with a sow's ear. If Preview is doing a terrible job rendering a perfectly fine pdf, that Reader displays appropriately, there is nothing Adobe can do.

Problems with secure PDFs in Preview

I recently saved and secured a PDF with Adobe Acrobat 9. While the document is secure when I open it with Adobe Acrobat or Reader, there is no security when I open up the same document with Preview... So much for the 256 bit encryption...
Has anyone else experienced this problem?
Thanks,
Barry

Wow! So much for all the money Adobe put into securing PDFs...
Thanks for your help.
Barry

Acrobat Pro XI Mac won't print a .pdf file, but Apple Preview will print correctly

Hello,
I have Acrobat Pro XI for Mac. recently I've run into pdf files that will show the document on screen ok, show up on print preview screen ok, but when I send it to a printer I either get:
1. no printout... the document passes through the printer queue ok, but nothing comes out (no blank paper, nothing). no data seems to even reach the printer/print server. no error. the print job basically vanishes into thin air like the job was never sent
2. prints out with all the characters of a text substituted with squares (again, no error. just prints squares instead of text)
But when I print the same document using Apple's Preview program on the same machine, the file prints out fine.
I experience this problem with two different Macs, with two different OS versions. Again both machines will print the .pdf file fine using Apple Preview, but not with Acrobat Pro XI.
I've searched for this problem, but no one seems to have this problem. I've tried just printing one page, etc., and no difference (won't print, or print wrong using Acrobat, but prints fine using Preview)
the files are typically sent via e-mail from a vendor, or a web downloaded form (invoice, forms filled out. some are secure, some are not). and these are from multiple sources.
Any ideas what might be the problem, and how to fix this?
system:
Mac Pro (early 2008) and MacBook Pro (mid-2011)
MacOS 10.8.4 and 10.6.8 (multiple computers have this same problem)
Acrobat Pro XI, 11.0.04
printer: HP LaserJet 5MP (yes.. old.. but it works) via HP JetDirect + print server on LAN

I just found this solution on another board, I tried it (I removed the same file listed below) and it worked for me....
Safari won’t save or print PDFs: how to fix
:: Tuesday, January 29th, 2013 @ 5:29:46 am
:: Tags: Computers
If Safari won’t save or print PDFs (but views them without any problems), you probably have an Adobe PDF plug-in installed. In Safari, go to Help->Installed Plug-ins and do a search for “PDF.” If you have anything with “PDF” in it other than “WebKit built-in PDF,” that is probably the culprit.
On my computer, the problem was “AdobePDFViewerNPAPI.plugin”. To remove it, I quit Safari, did a Spotlight search (Command-Option space) for that file name, and then dragged it to the trash. When I restarted Safari, I could print and save PDFs again. You can also manually find the plugins by going to the system “Library” folder (the one at the root of your hard disk, not in your user folder) and looking in the “Internet Plug-Ins” folder.
I’m on OS X 10.8.2, running Safari 6.0.2 (8536.26.17).

I have secured PDF documents to prevent printing and saving the document. Why PDF plugin built into Firefox allows you to skip the security?

I am using PDFfactory to secure the PDF documents in my company. Despite this, users can open the document in Firefox and print, and save it locally. This is unacceptable because of the ISO standards process in my company. Please help ASAP.

''dzuniek [[#question-1046197|said]]''
<blockquote>
I am using PDFfactory to secure the PDF documents in my company. Despite this, users can open the document in Firefox and print, and save it locally. This is unacceptable because of the ISO standards process in my company. Please help ASAP.
</blockquote>
I think the first course of action would be to try securing with a different authoring program (if you have access to one) and seeing if you have the same problem.
As for the downloading and printing side of it, even with a protected PDF, anyone with the intent and a little knowledge will be able to download it. Or screenshot each page in their viewer.
One way to prevent them getting a usable print is to create a solid annotation field across each page of the document. It will be invisible whilst just being viewed but when printed the annotation field will cover everything, thereby producing a blank page.
Is it fair to ask whether a pdf is the best way of presenting information that you do not want them to download and subsequently print, seeing as that is exactly the reason PDF's exist?

Problems in displaying .pdf documents

Hi there,
I have problems in displaying .pdf files on MacBookPro. Everytime I open an .pdf file in Acrobat Reader or any Browser, the application closes after 5-10 seconds. I don't get any error messege, the file and the application i opened it with just close. I already reinstalled Acrobat Reader twice, but no success. Does any body have advice what could be causing this problem and how to solve this?
Thanks and Regards,
Philipp

Welcome to the Forums!
What version of Adobe Reader are you trying to install? I have 8.1.2 and it runs fine, although I don't usually use it, nor do I have it set as the default browser pdf viewer.
Not sure what the issues are with Adobe Reader, but is Preview (Apple's viewer application, which displays pdfs) inadequate for some reason?

Problems to print PDF documents form Acrobat Pro 10.1.12

Since I've installed Yosemite on my iMac, PDF files are printed very badly. I get the pictures, but not the text, or sometimes a part of the text.
I have transferred the files on a Macbook equipped with Maverick, and then, no more problem. What's there to do to erase the problems ?
To Apple teams : Yosemite, the best way to waste time ?..... I use a computer not to play, but to work !

Same complaint here. I get blank pages on some of the pages of the document. The document prints in Preview, but Acrobat 10.1.12 refuses to print some of the pages. This is just a simple scanned document saved as a PDF, nothing fancy. Come on, Apple.

Problem viewing secure PDF documents in Apple Preview

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