Problem viewing video-content folders in Adobe Bridge

Question

Hi there.
I have problem browsing folders inside Adobe Bridge CS6. When I get into a folder that contains files that are not just images, Adobe Bridge would not responding and would have to be closed. With the folders contains only images I have no freezing issue and Adobe Bridge run very fast and normal. I usually store images and videos inside the same folder on my image-video albums. I am running windows 8.1 on my laptop computer. I have selected several files with diverse formats inside a test folder each time to check if the program is able to represent the folder or not. I choose a mp4 file inside an image album and it did not response. I replaced mp4 with a ts video file, a wma (audio) file and a docx file (Microsoft word) to see if Bridge can show the folder or not.  Only in case of Microsoft word file the program worked but with the mouse indicator twinkling. Is there any solution to the problem? Should I use a newer version of PS to overcome this drawback?
Thanks for your attention.

Answer 1

Even the latest versions of Photoshop do not support all types of video files, only some.
Please note that these are user forums, you are not addressing Adobe here in the user forums.  You are requesting help from volunteers users just like you who give their time free of charge. No one has any obligation to answer your questions.
A lot more information about your hardware and software is needed.
BOILERPLATE TEXT:
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CC", but something like CC2014.v.2.2) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
a screen shot of your settings or of the image could be very helpful too,
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!