Problem when connection with 2 accounts

A friend of mine have problem to surf the web when he is connected to the internet.
The ISP supply him with 2 accounts, and when he surf with the main account, he don't have problem to reach all the site he wish to go.
But, when he use the second account, some site can't be reachable. This site can be reach when he use the other account. I suggest him to updated his Mac version because the ISP don't find any problem on his side. Other members of the ISP don't have this kind of problem.
Both account use the same telephon numbers. The only difference is at the ID.
Any help are welcome.

The media is not on his account, media is permanently tied to the account is is purchased with.  Same goes with apps. 
Media and apps can be shared with other accounts.. but it is not tied to those account.
Unless you are using seperate logins on the computer (not Apple ID's) you will always see all media on the computer in iTunes.
As for the second question, yes it's possible... how you get the media off the memory card depends on your computer.  If it has a media card reader that will fit his media card, just insert the card and drag the files into iTunes.

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