Problem: When I preview a Captivate 8 project, it ALWAYS plays in Firefox.

Problem: When I preview a Captivate 8 project, it ALWAYS plays in Firefox. Even if I close Firefox, it won't use Chrome or Safari, which are open, but instead launches Firefox. Any idea on how to fix this?

You have to change the association of HTML files with FF as browser to
another browser. This is a setting of the OS, not from CP.

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I create a project w/iMovie and I have two problems: When I try to finalize the project iMovie crashes; when I share to DVD sometimes it crashes also; if I can successfully send it to DVD and then burn a DVD there are wavy lines on the screen. Help!

I create a project w/iMovie and I have two problems: When I try to finalize the project iMovie crashes; when I share to DVD sometimes it crashes also; if I can successfully send it to DVD and then burn a DVD there are wavy lines on the screen. I'm uising photos in my project, not video. Help!

You can split a project in two by doing this.
1) Go to the Project Library View.
2) Select your project, and click FILE/DUPLICATE PROJECT. Give it a name like "your project name - part 1".
3) Do this again. This time name it "your project name - part 2"
4) Open Part 1 for editing. Delete everything in the second half.
5) Open Part 1 for editing. Delete everything in the first half of the project.
At the end you should have your original project, plus the same project in two parts.

I just updated my ipod touch 4th generation to iOS 6 but there seems to be a problem when i go to the app store, it always crash, what could be the problem? thanks

i just updated my ipod touch 4th generation to iOS 6 but there seems to be a problem when i go to the app store, it always crash, what could be the problem? thanks

Try quitting the app out of your multitasking bar, and then resetting (hold power an home buttons til device shuts off and comes back on).

When I Preview or Publish my Project it shows a blank white screen

I created a projected, successfully published it as a SWF and everything worked fine. Now when I go back to edit and try to preview the project or individual slides it just shows me a blank white slide, even the captivate skin with toggles that I chose are missing. The toggles for the preview at the top left corner remain. When I preview as HTML5 in a web browser the project works fine. I tried copying the first slide to a new project and previewing to see if somehow another slide may be corrupting the project and that first slide still malfunctions on the new project. This is absolutely nervewracking, I really don't want to have to do all 23 slides all over again!

Hi,
Is it possible for you to share a sample project with us so that we can investigate the issue at our end. Please send it to [email protected]
Thanks,
Nimmy Sukumaran.

Audio from Captivate 6 project will not play on iPad

Developing simple iPad test in Captivate 6 but audio will not play on iPad, works fine in browser. Error message from Safari log /ar/St Ad0.mp3 error code = 4 n/w state = 3; another error reads ..assets/js/CPLibrary.js line 15861ar/St Ad0.mp3 gotStuck@0*. Our "test pad" is first generation, uncertain of iOS version. The slides with basic interaction works fine, graphics look good but no audio.

Hi,
Thanks for the post.
Could you please share the following information:
1. Which server are you using to publish the content on Ipad?
2. Which IOS Version?
Please share the sample project or the published output with the mp3 file, so that we can investigate further. (Upload the files acrobat.com and send the link to [email protected])
Thanks,
Mayank

I have java. It does not work w/firefox. Need to enable BUT it does not show up in firefox under tools-option-content. I need to "enable" but can't when does not appear. How get java to play with firefox?

Firefox version 3.6.12
Java - I believe 6 update 22 something like that - have verified have most up-to-date available.
I am running on windows xp with upgrade 2. (I can not upgrade to 3 without crashing my system. Not even with hp's "fix" unless they've licked that calf over again.)
Restarting computer has not solved either.

Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
*Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
*Tools > Options > Privacy > Cookies: "Show Cookies"

Font issues when in preview or publishing project (Captivate 4)

I am continuing to experience problems with fonts in my projects.
As a standard, I am only using Verdana 11 pt and 10 pt in my slides. This standard/consistancy is quite evident when I am viewing the slides in edit view. However, when I preview or publish the project, the text from slide to slide is not consistant.
It appears as through some slides display Vendana slightly squished... it is clearly Vendana just reduced in height. I have tried various options, such as setting the quality mode and so far,nothing has helped.
Please see the attachment, which should better illustrate what I am describing. Each of the five 100% cropped screen captures are from separate slides and I have combined them into one jpg.
Any ideas?

Hi Shawn
Sorry I didn't see this before you went to the trouble of deleting the dat file. I would have speculated this would have had no difference whatsoever.
It's common to see folks report issues with Transparent captions. Normally the report is that the captions are "blurry" or "fuzzy". Usually it's because of anti-aliasing. There are ways past it.
Fellow Adobe Community Expert Paul Dewhurst initially discovered that if you simply highlight one blank character using the color #C0C0C0 the caption would render without anti-aliasing.
Later we discovered that if the caption had a bullet point anywhere in the text, it would render without anti-aliasing. That seems simpler to me than using the highlight. What you do is just add a few blank lines, apply the bullet to the last line, then size the caption so you don't see the bullet. (assuming, of course, that you had no bullets elsewhere. In that case it would be unnecessary to do this)
The Captivate developers added in an option where you may enable/disable anti-aliasing globally. This is done via Edit > Preferences > Project > SWF Size and Quality.
Hopefully something there was helpful... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

Problems when adding iTunes to iMovie project

I recently recorded onto miniDV tape about 15 minutes of rare color film footage from 1938-40, courtesy of the University of Missouri archives. Using iMovie 6.0.1, I made about 15 clips, divided by subject and year and added some titles. I placed them into the clip viewer and previewed the movie. No problems when I previewed it. I also "unchecked" the ambient audio, because the film was silent and the only sound was the sound of the film projector picked up by the Sony TRV-30 digital camcorder. Via the Internet, I found the top songs of the those years and downloaded them from iTunes. I "clicked and dragged" the songs from iTunes into the sound track of the project. Here's where the problem arose. After I added the music, I previewed the movie. The music track played OK, but the video image was extremely "jerky;" in other words, it would appear to stop momentarily, then "jerk" to a start again. It appears that way through the entire project. Any ideas as to why it would be doing this?
Also, I have another "mystery." The icon for the project is in the "movies" folder. The icon appears as a white "one-dimentional square" with "sideways Vs" a the top and a black star on a white field on the face of the icon. When I click on the icon, the project opens (clips etc.). In previous projects, there is a two-dimentional folder with a blue front and when you open it, there are other sub-folders in it (a "media" folder" and the .mov file etc). Why does my current movie only give me the option of opening the project, and does not show the media folder and .mov file? As always, your assistance is very much appreciated. This forum has been very helpful to me in the past. --Scooper

Hi scooper,
... An answered the second part, I give a try to part one:
* is the project located on your Mac's local drive or external?
* is the iTunes library on the Mac's local drive or external?
* is the "internet" (<<woohoo, bad kharma;-) ) music coded as aac, mp3 or aiff? or, something different, internet "standard", as ogg, wav, whatever?
your Mac/iM tries to playback in realtime (sure, that makes sense with a movie...), but obviously has too much to do encoding the music...
in case you own QTpro or a designated audio-app (Garageband, Audacity), try to convert the internet music (<<woohoo, bad kharma... ah, said that) BEFORE import to iM into aiff...
in case of usage of external harddrives:
make sure, the drive is "MacOsExtended" formatted, not FAT32... use Disk Utility to accomplish that (any reformatting erases all content!)
pay the artists//respect local laws//get good kharma

Why do I get the message on my I-pad that Safari is not 5/1 or higher when I run a captivate project

When I check a Captivate 7 project on the I-pad I get the message that it won't run correctly because my I-pad Safari is not 5.1 or higher. However, my Safari is 7.1.2. How do I get rid of this message?

Un-sync all your music to remove it from the device, then restart (hold down the home button along with the sleep/wake button until you see the apple, then let go). Now re-sync your music.

Simple interactions are not working when I preview

I am creating what I thought to be a simple interaction.
Here is what I have.
- Slide is set to Pause on Enter and Pause on Exit.
- I have 5 smart shapes used at buttons that will show a group of objects when clicked.
- 5 Groups of objects are hidden on enter and show when commanded by clicking on the smart shapes (mentioned above).
- Each group has an "X" button that hides the group when clicked.
- Each group and button is set to infinite attempts.
- Each smart shape is set to display for "rest of Slide" and "Pause after 1.5 sec."
Problem:
When I preview the slide Either from "from this slide" or "project" it doesn't work properly.
- All buttons work, but only for two clicks. I can click any two buttons, but then none of the buttons work after 2 clicks.
- After a few clicks and after buttons fail to click all objects disappear. I thought that I solved that when I told it to "Pause" on enter and exit.
Any idea what could be the issue?

Here are some screen shots of the slide as you requested.

Sending Captivate 3 projects to Flash CS3

I am have a consistant problem with the background slide
layer being sized when I export a Captivate 3 project to Flash CS3.
I have tried several different projects and they all react the
same. The Layer for the slide background resizes to about 1/2 of
the orginial size but the overal (screen) project size stays the
same with all other components remaining at the correct position.
I encounter the same problem when I import a Captivate 3 file
to the stage in Flash CS3 as well.
Everything else is as it should be but the graphic is
resized.
Does anyone have any ideas?

> i'm not an expert Flash user and I can't solve a strange
problem. I hope
> in
> some useful suggestions : ).
>
> I exported several projects originally made with
Captivate 2 and re-saved
> with
> Captivate 3 to Flash CS3.
> After the export, the background slides size is
drastically reduced while
> the
> overall project size doesn't change (see also
>
http://groups.google.it/group/macromedia.flash/browse_thread/thread/840313a46eeb
>
18ca/f9a0f586a44c8376?hl=it&lnk=gst&q=export+Captivate+CS3+#f9a0f586a44c8376).
>
> I don't know what to do : ). Have you some ideas to fix
the problem?
>
Yeah this was asked and answered a couple of times recently
- The slide backgrounds are all held on one layer in Flash.
Looks to
consistently be layer 2, named Slide Backgrounds :-)
- This layer is locked. So click on the little padlock and
unlock the layer.
- Select "Onion Skin" and "Edit Multiple Frames"
- Two little 'start onion skin" and "end onion skin"
indicators appear at
the top of the timeline - move them to the start and end of
the timeline, so
they encompass the whole project.
- Select the Slide Backgrounds layer so that all of the Slide
Background
images are selected at once. You may need to also click on
the background.
- If you get it right. You'll see size and location values
for the
background in the Properties panel.
- Type in the correct slide background size, and position
0,0.
I sent in a draft technote to Adobe about this last week, so
hopefully it
will show up on Adobe.com sometime soon.
Steve
Adobe Community Expert: eLearning, Mobile and Devices
European eLearning Summit - EeLS
Adobe-sponsored eLearning conference.
http://www.elearningsummit.eu

Text in samrtforms when print preview display as ####

Dear friends,
I have got the problem about smartforms, I have created my own smartform with original language TH and created the text node with Thai and English including Numeric Character. But when I executed the form to print preview, any texts cannot be read, its display as ###### neither I logon with TH nor EN Language. Please advise.
Ps. any texts in text node when seeing in smartforms can be read normally, it got the problem when print preview.
More information of my smartforms:
1. Language Attributes: Original is TH, Translate to all language, do not tick any checkboxes of Access area.
2. SAP version is ECC 5.0, Basis and ABAP Support Package is 014 Release 640, Application Support Package is 008 Release 500.
3. Kernel Release 640 Patch Level 101, Oracle 8.1.7, DBSL version 640, Patch Level 101.
4. OS Windows 2000 Service Pack 4
Thank you in advances,
SeMs

Hi!
Which printer do you use?
Check in the transaction spad which printer and printerdriver you use. Dobbleclick on the printerdriver and check which codepade is assigned.
I think it has to be one of the following codepages:
8600     Thai Codepage ISO988/2533
8604     Microsoft Windows 874 for Thai
8611     Thai Printer Codepage 1 (EPSON ESC/P2)
8616     Printer HPLJIIID (Thai)
8617     Thai Postscript printing
8634     Thai Printer codepage (THSAPWIN)
Pleas try this.
BR
Silvio Hey

My published Captivate 4 project has the tops of capital letters cut off

I am using Captivate 4, on Windows 7. My screen resolution is 1680x1050.
When I publish my Captivate 4 project to Flash 9 HTML and view the published version, the tops of Capital letters are cut off in the text boxes. I have resized and expanded the text boxes, and even tried moving them around, but no improvement.
The font size in the text boxes is Arial 16, and Arial 12.
What can I adjust so the text displays properly when published and the tops of the letters are not cut off?

Hi there
At any point along the way have you checked the DPI settings on your machine?
Click Start > Run, type Desk.cpl into the dialog and press Enter
Click the Settings tab
Click the Advanced button
Click the General tab (It's likely already there)
Examine the DPI setting.
Sometimes the DPI is set to something like 120 and it causes issues with captions. Setting to 96 often cures that.
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

Having trouble importing .xml comments into Captivate 7 project.

I'm trying to import comments made in the Captivate Reviewer program. I exported the comments to my desktop and now when I try to import them into the the project, I get this error.
Does anyone have any advice? Thanks.

Hard luck there! I guess you opened the Captivate source file after you sent for review and saved it again (with or without modification).
When you send a Captivate review project (CREV) file for review, it uses some kind of identifier that maps the incoming XML files with the source file. If you open/ edit the source file and save it after sending it for review, a new identifier is created, which results in this kind of mismatch. Hence this issue.
AFAIK, there is no way to import the files. You have to open the XML separately and address the comments manually.
Sreekanth

Is there any way to fix it so my computer will stop "rebuffering" when I preview a song on itunes.

When I preview a song on itunes it will play for only a couple of seconds and then it "rebuffers". It does this constantly. I do not have this issue when I preview a song on Amazon or if I listen to Pandora radio. Is there any way to fix this?
Thank you.

Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive & clear caches.)
If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.
If that doesn't work we may have to reinstall AW6...

Problem: When I preview a Captivate 8 project, it ALWAYS plays in Firefox.

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