Problem when trying to sync with Palm Centro phone and Palm m500

I just purchased a Palm Centro phone and have had no problem when I try to sync the phone with the Palm software on the computer, however, my wife has an older Palm m500 and all her contacts are on her Palm, but they don't show up on the Palm Desktop software. Is there something we're doing wrong? All the dates show up on her desk top and everything in my phone shows up on my desktop, only her contacts are empty.
Post relates to: Centro (Verizon)

It is likely that your wife's older device (with Legacy two-word PIMs) is incompatible with the Access Desktop/Hotsync for Verizon Centros as I believe it has only the new Extended (one-word) PIM conduits. If you are running XP you might be able to use a download of 4.1.4e. Suggest you search the Hotsync forum to see if the Centro can use this version of Hotsync (I don't have a Centro).
Post relates to: Palm TX

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Problem when trying to sync with Palm Centro phone and Palm m500

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