Problem when updating software

Hello, I've failed at two attempts to update my IPOD software to Ver 4.2. Each time, after downloading the software, it goes into "Backup Mode" and stays there for an inordinately long time. The process simply repeats if I stop the backup and restart the Update.
Please help!!

AFAIK, you have to be logged into an admin user account, a miising detail.

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Problem when updating software

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