Problem while starting and logging off windows 7 pro

Hi,
Last Month I have purchase a Lenovo T440P laptop with windows 7pro pre loaded. After a couple days of operating the system and after updating the windows OS and restarting the system my laptop never got on completely. After the initial Logo of Think
Pad and the logo with starting windows the window would just go blank and would not go further. Only after forcefully restarting the system 2 -3 times would it enter and operate normally. Similarly when I would want to switch the system off the desktop icons
would disappear but the system as such would remain on with the cursor.
I contacted Lenovo Customer support and they advised me to take a back up and re install the OS which I did.
After the system was re installed the system would operated normally until I did the windows up date. Once I did a couple of updates the same problem keeps persisting. On contacting Lenovo customer care they said that its now up to Microsoft to Check what
the problem is. I called your toll free no where they told me to put in a request in this forum.
Its my humble and urgent request to whom so ever is concerned with this to help me trouble shoot this problem since it has become a pain in the wrong place for me. Its very embarrassing to take my laptop for presentations and keep restarting my laptop just
to get started.
Please revert asap.
Thanks

Hello Murtuza S,
Please correct me if I have misunderstanding:
1. After restarting 2-3 times, the windows can boot normally. Switching off the system and the desktop icons disappear and the cursor remain.
2. After reinstalling the computer, everything is normally. After the Windows updates, the issue comes back.
3. Instead of asking for password, it gave the error about ‘Microsoft Visual C++ Runtime Library’. So can you log in with the error message?
How do you reinstall the Windows 7? What image do you use?
Please check if the system have third-party pre-installed softeware.
Please take the following steps for troubleshooter.
1. Update the Microsoft Virtual C++ Runtime Library.
Microsoft Visual C++ 2010 Redistributable Package (x86)
http://www.microsoft.com/en-hk/download/details.aspx?id=5555
Microsoft Visual C++ 2010 Redistributable Package (x64)
http://www.microsoft.com/en-hk/download/details.aspx?id=14632
2. Open the event viewer and check if there are any related error log. For more information about the event log, please refer to the following article.
http://windows.microsoft.com/en-us/windows/open-event-viewer#1TC=windows-7
Best regards,
Fangzhou CHEN
Fangzhou CHEN
TechNet Community Support

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