Problem while sync iPhone with itunes (with cable)

hello guys
i am using iPhone 3GS version 5.1.1,
whilie i am syncing my iPhone with itunes 11 using cable (or perivious version), a message appears as
"itune is stop working, please close itune"
this message appears when itunes is "BACKING UP" the data.
please help me. i have change three cables also but still issue
i cannt understand this problem
thanks!
i am using windows 7 (64-bit)

Hey wavymitch,
I changed my iTunes account email address and Apple ID Sign-in. My iPhone and iPad 3 keeps bring up my old email address when I go to download any updates to any of the apps on the phone/pad and from there I am unable to log into my Apple ID. When I enter the settings on the devices to view "iTunes & Apps Stores" and then select "View Apple ID" I am once again unable to access with existing password which did not change in iTunes.
I appreciate your response and look forward to a solution(s). Thanks much for your help and patience!

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How to back up and restore:http://support.apple.com/kb/HT1414
How to download apps for free again:http://support.apple.com/kb/HT2519
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mohammed aljasim wrote:
there are many people that error is happened with them and one of this people is me ,, Apple must be find the solution for this problem
You are absolutely WRONG. Apple bears no responsibility in this at all. YOU purchased a STOLEN phone. You are guilty of receiving stolen property at best. Take it back to wherever you bought it and demand a refund. Failing that, turn it over to the police. You got ripped off. I'm sorry you wasted your money, but there is NOTHING Apple or anyone else can do for you. Only the rightful owner of the phone can unlock it.

Problem while sync iPhone with itunes (with cable)

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