Problem with 6th Gen Nano - itunes install stops

I had an upgrade message a few months ago and after that my PC  itunes prog would not see the nano and the message was that it could not be accessed and that i should reinstall itunes. I did all this and then it would not see the nano and i got a long message .... Microsoft VC80.CRT. type ="Win32".version = "8.0.50727.4053".publicKeyToken="1fc8b3b9a1e18e3b" processorArchitecture="amd64",HRESULT - 0x800736FD..... I called apple support and after reinstalling all componments they agreed to replace the nano. The replacement worked straight away. After a few weeks i had another upgrade on the software and the same problem occured so i called supplort and they again replaced the nano. This time when it arrived it came up with the same error message above. They changed it again and again it is not working.  Has anyone else had this problem? How did you resolve it? Is it a software issue or a hardware issue? I am about to wipe my drive and reinstall windows 7 home edition, but do not want to do this is is this is some other issue. Any help is greatly appreciated.
Chris

Read the PDF user manual for a possible solution:  iPod Manuals and/or iPod Nano Support 
iTunes & iPod Hints & Tips 

Similar Messages

  • Ihome ip37 compatibile with 6th gen nano?

    I have a 6th generation nano and today received a gift of an ihome ip37 portable dock/speaker system. The ip37 says I shouldn't use it without installing one of the inserts provided that surrounds the jack that the nano connects to. The inserts are obviously designed to cradle a nano or other ipod securely while connected. None of the inserts provided allow the 6th gen nano to be connected. Does anybody have any experience with the ip37 and the 6th generation nano? Thanks for any help you can provide.

    You can try it without the inserts. Just be careful not to force the Nano onto the dock connector, and make sure you are not putting too much sideways or front-to-back pressure on the Nano dock connector. The inserts are designed to reduce the strain on the dock connector, but the Nano is so short in height that it is harder to apply leverage that could damage either device.

  • TS3474 My 6th gen nano has suddenly stopped syncing. It goes through the motions but doesn't pick up the latest downloaded tunes.

    My 6th gen nano has suddenly stoped syncing. It goes through the motions but doesn't pick up the latest dowloaded tunes from the itunes store.

    The ipod shows on iTunes and it says it's syncing, but no content is transfered.
    This Apple knowledge-base article may help address that issue.
    Windows confuses iPod with network drive.

  • Problems restoring 6th gen nano

    My parents were no longer using their 6th generation nano so they gave it to me. I have not been able to restore it (they are pc, i am mac).  I have tried using their old password, their new password and my password while loged on to their itunes account and mine but I cannot figure it out. What am I missing?  Any help would be greatly appreciated.

    Hello rchanf,
    You may want to put the iPod Nano into Disk Mode, then try restoring.
    Putting iPod into Disk Mode
    http://support.apple.com/kb/HT1363
    Cheers,
    Allen

  • Why won't Apple admit the problem with 6th generation nano power button?

    The power (sleep) button on the 6th generation nano is obviously faulty and poorly designed. Why won't Apple step up and make it right and issue a recall to fix or solve the issue so many people are having? Apple, do you hear us? Make it right! You know it's wrong! If a power button fails after a couple of years, that's a sad design. Shame on you!

    No, they don't hear you posting here. My button is working fine after 3 years.
    This is primarily a user-to-user technical support site. You've wasted your time here.
    Go down to Contact Us at the bottom right, get Apple's address and right them a letter.

  • Syncing issues with 6th gen Nano

    Hi,
    Not sure this should be an iTunes specific question of a Nano 6G one, I plumped for this one anyway.
    My Nano seems to have problems fully syncing playlists of either kind. I am trying to sync a handful onto it and having the following issues.
    1) To Listen - Peel.  This is a smart playlist with a single word keyword specification. This one syncs fine.
    2) To Rate. This is a complicated smart playlist with all the music I have listened to, want to keep but still have to rate. There are 7 rules in all and within iTumes the playlist shows up 73 songs. Only 1 song is shown on synced playlist on my Nano however.
    3) 2011 Compilations. I put together standard playlists every couple of months with best music of the year. Within my iTunes the structure is as follows:
    5 - Years & Decades/ 2010s / 2011 / Compilations / then you have the standard playlists, 6 in all which are named 2011-1, 2011-2 etc. there are 88 tracks in these playlists in total.
    I try and sync them and when navigating through it on my Nano it follows the structure above to 2011. It doesn't have the others though, no Compilations and no individual playlists. It means they are all grouped together as a single playlist rather than the 6 they should be.
    And..... just to add another level of bizarre behaviour, within this group above are around 43 of the missing To Rate tracks (2) which show here but not in the playlist they are meant to be in. This is not all of them of course, around 30 To Rate tracks don't sync anywhere.
    I am running the latest version of iTunes and the Nano firmware. Incidentally when I look at the content of the nano through Devices it suggests that the content should be exactly as I have defined it, on the actual Nano it's not the case. I have tried restoring the Nano but the same results are produced.
    Any thoughts?
    Thanks,
    C.

    Since I posted this, I had lunch with a friend who is more knowledgeble about these things, and he answered 2 of 3 as follows:
    1) Apparently with new Nano (6 or 7 Gen), you don't need to power off completely, putting in sleep mode or letting it go to sleep mode (with track stopped or pause) is sufficent and does not burn up battery life. If you do this, rather than shutting Nano off completely, it does resume where you left off.
    2) More Clock faces (and other upgrades) are available in 1.2 firmware upgrade which can be downloaded from Apple.
    3) Issue with clock face not staying on, or with Nano being susceptible to command changes from pressing against while in pocket, etc, he believes there must be a lock function, but have not yet figured this out,

  • Problems with 4th Gen Nano

    I got a yellow iPod nano late August from my aunt as a going away present for college. Since then, my iPod needs to constantly restart. If I unplug it from the macbook, I need to restart it in order for it to work normally. Then, when I turn it off to reserve power and turn it back on later, it either restarts completely instead of being on the music screen. Sometimes, It won't turn on AT ALL, despite the fact that I have full battery!
    I had a first and second generation iPod nano and when I turned them off and turned them back on, it wouldn't have a problem at all. Is my current iPod a dud?
    Thanks!
    Macbook Pro Mac OS X (10.6)

    Update: I just put it into Disk Mode, and then it finally showed up in both iTunes and Finder. When I then tried to restore it, error message 1429 popped up. (The iPod then disappeared from both iTunes and Finder.) Following Apple's resolution, I'm supposed to eject it from iTunes, but how am I supposed to do that when it's not showing? The screen says "Do not disconnect."

  • Help with 6th gen Nano

    All of a sudden, my Nano keeps repeating whatever song I've selected - it will not move to the next song in the playlist. I've no idea what I did to cause this and more importantly, have no clue how to fix it.
    Suggestions?
    Thanks in advance

    You have repeat on.  Turn it off.  It is covered in the manual:
    iPod nano (6th generation) - User Guide

  • HT1459 my 6th gen nano stopped working and is not recognized by my computer or in itunes. I tried rebooting with directions, it still doesn't work. I've tried pluggin into power source and pushing the on off button with the volume down button- this doesn'

    My 6th gen nano ipod stopped working. I figured it was because it was next to my sweaty body, so put it in rice. I sought help from internet and tried all of the troubleshooting steps; i.e pushing down the power button and the volume down button consecutively, plugging it in to a power source, waiting 10 minutes and pushing the buttons while it was plugged in. Nothing has worked thus far. Is there anything else that I can try?

    Hi there Betsyell,
    You may find the troubleshooting steps in the article below helpful.
    iPod nano (6th generation): Hardware troubleshooting
    http://support.apple.com/kb/ts3474
    -Griff W. 

  • My computer stopped recognizing my 6th gen nano.  i have unstalled and reinstalled itunes.  any other suggestions.

    My computer stopped recognizing my 6th gen nano.  I have un then reinstalled itunes as I was prompted.  Still nothing.  My account is up to date and my last purchase was a few weeks ago.  Apple wants me to purchase @ 29.99 an opportunity to speak to a tech.  Hoping someone out there can offer some assistance.  Thanks.

    Hi jim2744,
    If you are having an issue with your iPod nano not appearing in iTunes when it is connected, I would suggest that you troubleshoot using the steps in this article - 
    iPod nano (6th generation) - iTunes Troubleshooting Assistant
    Thanks for using Apple Support Communities.
    Best,
    Brett L 

  • Hello I just found a problem with my Ipod nano 6th generation. It worked fine an hour ago but then the screen turned a dark grey. Did the restore through Itunes and then it went white. But now it's totally unresponsive and seems to be off even when it is

    Hello I just found a problem with my Ipod nano 6th generation. It worked fine an hour ago but then the screen turned a dark grey. Did the restore through Itunes and then it went white. But now it's totally unresponsive and seems to be off even when it is plugged into itunes. Can't even restore it. I get Error 1415?

    Hi clarity,
    Welcome to Apple Support Communities.
    You may want to first try removing and reinstalling the latest version of iTunes by following the steps in this article:
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
    http://support.apple.com/kb/HT1923
    If you continue to receive the error message when connecting your iPod, see this article for more troubleshooting tips:
    iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    http://support.apple.com/kb/TS1814
    Best,
    Jeremy

  • 6th gen Nano not appearing in iTunes with OS X 10.7.2

    6th gen Nano not appearing in iTunes with OS X 10.7.2
    device DOES show up on desktop

    And a couple more suggestions.
    The Generic PCL Laser Printer included with Lion will only print in black and white. So open Print & Scan, select the Konica printer, click on Options & Supplies and then select the Driver tab. Ensure this does not show Generic PCL Laser.
    And, there is also a Generic Postscript printer driver included with Lion that does print in colour. So to rule out an issue with the KM driver, create another queue to the printer but this time select Generic Postscript in the Print Using menu and see if this prints in colour.

  • Problem with my ipod nano 6th gen

    Hi,
    I have a problem with my ipod nano because windows does.nt recogniza it and I try everything in the support page (reinstall itunes, udate driver, restarting the AMDS) and I don't know what to do. Please help me
    P.S: I use a IBM ThinkPad R40

    Yes it work the first once but just that and I noticed something when I try to update the driver (like this page http://support.apple.com/kb/TS1538, in the section 4, subsection For Windows XP) if you go down the page you gonna found the tittle Update the Apple Mobile Device Driver when search and found it (like the 6 and 7 point) i get an error mesage "The specified path does not contain driver information" and I really hope you can help me
    PS: if i don't explain me well please say me and I can explain it in spanish if you understand

  • 6th gen nano not recognized by win7, nor itunes

    i've been using my 6th gen nano for a few months now with no problems. suddenly today, i plugged it in and it wasn't recognized by windows and doesn't show up in itunes.
    i keep getting errors stating the unknown device is not recognized. i've uninstalled and reinstalled drivers in the Device Manager. i've tried everything on this support page: http://support.apple.com/kb/TS1538. i've also uninstalled, reset, and reinstalled itunes...twice. i've also reset the 6th gen nano several times by holding down the - volume button and sleep button.
    the weird thing is, when i plug in my 2nd gen shuffle, it's instantly recognized by win7 and itunes. same thing for my 1st gen nano (using the same cable and USB port).
    itunes 10.1.1.4

    Start with these articles and see if that gets you anywhere...
    iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date
    http://docs.info.apple.com/article.html?artnum=305136
    iTunes for Windows: iTunes 7 doesn't recognize iPod
    http://docs.info.apple.com/article.html?artnum=304434
    iPod missing in "My Computer" or in iTunes for Windows
    http://docs.info.apple.com/article.html?artnum=61711
    Also you might try forcing the iPod into disk mode first, then connecting it to your computer and see if that makes it show up in iTunes...
    Putting iPod into Disk Mode
    http://docs.info.apple.com/article.html?artnum=93651
    Windows confuses iPod with network drive or hard drive and may keep iPod from mounting or songs may seem to disappear
    http://support.apple.com/kb/TS1493
    Cheers,
    Patrick

  • Is the latest update to the 6th gen nano a software download or does it come with the new watch faces and larger icons out of the box

    Apple shows the new 6th gen nano with the new selection of watch faces and lager icons etc as per new update, but stores still have the 6th gen nano with just 3 watch faces and smaller icons etc. Is the newer spec just a software update that i do after purchase or does it come updated out of the box?
    Thx

    It should come out of the box with the new 1.2 update, but if it doesn't you can simply connect it to iTunes, download, and install the update from there.
    B-rock

Maybe you are looking for