Problem with a constant Creative could pop up We are having trouble verifying you membership.

Hello All,
This may be a problem already address in the but I can't find a solution. We moved from a creative cloud team membership to a enterprise membership. We have created packages and pushed the 2014 out to the group. The package is licensed however we are still getting these annoying pop ups at launch. It states We are having trouble verifying you membership. Either you are offline or there is a billing issue. Please contact your administrator to resolve billing issues. Then there is a count down. After the count down is finished it just starts counting down again. We have uninstalled the creative cloud app since we are not using it. It has only work on some machines. No one is logged into the creative cloud anymore. Does anyone know how to solve this? I am sure there is a old library file that need to be deleted but as of yet I can not find a solution.
Thank you for any help,
Mimi

Thank you for your suggestions, however, I did not find an answer to my problem there. After about 8 hours of research, on-line chatting and finally a phone call all I have found out is that #1: I should remove or re-name the "hosts" document in my "/etc" folder. However, when I did that my Extensis Suitcase was disabled. Not a viable solution. #2: our firewall is blocking the Adobe products from contacting the Adobe server to verify our membership, therefor I need to install one of 17 possible URL's in our firewall to allow the connection. I cannot do this until next week when our IT guy is in for his bi-weekly visit. This does not make since to me because 3 of our team have not tried to install CC on a second computer and they are not having any trouble at all. So how could the firewall be the problem? I believe the problem is that it is impossible to find out the proper procedure to install CC on a second computer (home or laptop). Originally I was told that I needed to remove the existing user by clicking on the "X" in the CC admin-licenses panel and resend the invitation again so that CC could be installed on a second computer. All of our problems started after this was done. Now I am told that after the first license invitation was sent all that needed to be done to install on a second computer was to log in to the creative.adobe.com web-site, click on the Download Center tab and simply download everything you need on the second computer. Brilliant! Simple! Why is this not explained anywhere! So now I think I will try uninstalling CC from my second computer and try the Brilliant, Simple way and see what happens.

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Pop up warning: "We are having trouble verifying you membership" and "00 Days Remaining".

I am the administrator of a team of 12 CC Licenses. I believe that we are all allowed to download CC onto one computer at our office as well as one computer or laptop at home for doing work after hours, etc. Many of us have done this and now we are all getting a pop up warning that "We are having trouble verifying you membership" and that we have "00 Days Remaining". This is very disturbing to us since according to your website we have 9 months remaining on our license. Any suggestions on this?

Thank you for your suggestions, however, I did not find an answer to my problem there. After about 8 hours of research, on-line chatting and finally a phone call all I have found out is that #1: I should remove or re-name the "hosts" document in my "/etc" folder. However, when I did that my Extensis Suitcase was disabled. Not a viable solution. #2: our firewall is blocking the Adobe products from contacting the Adobe server to verify our membership, therefor I need to install one of 17 possible URL's in our firewall to allow the connection. I cannot do this until next week when our IT guy is in for his bi-weekly visit. This does not make since to me because 3 of our team have not tried to install CC on a second computer and they are not having any trouble at all. So how could the firewall be the problem? I believe the problem is that it is impossible to find out the proper procedure to install CC on a second computer (home or laptop). Originally I was told that I needed to remove the existing user by clicking on the "X" in the CC admin-licenses panel and resend the invitation again so that CC could be installed on a second computer. All of our problems started after this was done. Now I am told that after the first license invitation was sent all that needed to be done to install on a second computer was to log in to the creative.adobe.com web-site, click on the Download Center tab and simply download everything you need on the second computer. Brilliant! Simple! Why is this not explained anywhere! So now I think I will try uninstalling CC from my second computer and try the Brilliant, Simple way and see what happens.

Popped error said "We are having trouble verifying your membership. 04 Days Remaining. Please contact Customer Support."

As subject. How to solve the issue for the user who has the Creative Cloud Complete account?
The admin portal has her account indicates "Active".
I did chat with Customer Support, but she transferred me to Technical Support team, then the chat was dropped.
The Customer Support has the link here for me to submit the issue. So, here I am.
Need your help on this case.
Thank you.

There is issue with Adobe ID, please contact Adobe Support at Contact Customer Care, since you have CC for Team, you should contact CCT support to get it resolved.
Regards
Rajshree

Whenever I open a CS6 application, I get a Creative Cloud message: "We are having trouble verifying your membership" with a number of days remaining. I'm on a Mac, I used to have a CC membership but opted to go with CS6. Can I ignore this message?

I'm concerned that ignoring the message may impact using CS6. Or am I misguided?

If you are seeing this message, then it is very likely that something is messed up. CS6 should have an activation process. It should work irrelevant of your now out of date CC account. But it doesn't appear to be doing that for you. Contact Customer Service before you are locked out. It may be that you won't be locked out, but do you really want to wait incase, it happens.
The present activation and account system doesn't work well. I have TCS on my PC with Photoshop CS6 (I believe). It should not be contaminated by my CS6 MS and CC software on my Mac. But it seems to get counted as an activation on my account. Go figure. I am only suggesting preventative action in case it bites you. I am not customer service nor technical support. I can only give you advice based upon my experience.

Hi there, I use a MacBook pro. I have had an one year Creative Cloud acount since february, and now I'm getting the message: WE ARE HAVING TROUBLE VERIFYING YOUR MEMBERSHHIP. I have a photoshop, lightroom and indesign membership. Help!! I need to work! Wh

Hi there, I use a MacBook pro. I have had an one year Creative Cloud acount since february, and now I'm getting the message: WE ARE HAVING TROUBLE VERIFYING YOUR MEMBERSHHIP. I have a photoshop, lightroom and indesign membership. Help!! I need to work! What should I do? Thank you.

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

I have renew my Creative cloud membership. I still can login into my account yet I get a message "We are having trouble identifying your membership" 00 days remaining. This message may refer to my old membership?!

I have renew my Creative cloud membership on 20 July 2014. I still can log in into my account yet I get a message "We are having trouble identifying your membership" 00 days remaining. This message may refer to my old membership?! How can I reconstruct the automatic login and have the right days remaining number?

bridge_system_error,Please try the following steps.
Delete the opm.db file from the following location based on your operating system.
<user account> is your user-specific folder Mac OS:
Mac HD/Users/<user account>/Library/Application Support/Adobe/OOBE
Note: The <user account>/Library/ folder is hidden after OS 10.7, follow the instructions here to access it: Access hidden user library files | Mac OS 10.7 Lion
Windows:
C:\Users\<user account>\AppData\Local\Adobe\OOBE folder
Note: The AppData folder is hidden by default. Follow these instructions to unhide it if needed: Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7
(if you get error while renaming it, use the Task Manager for Windows and Activity Monitor for Mac to end all Adobe Processes.)
Launch the Creative Cloud app again for the Start Menu (Windows) or Applications Folder (Mac OS).
Launch the Adobe Photoshop CC and click 'Not my Adobe ID' in the Sign in window and sign in using the Adobe ID and password that was used to purchase the subscription.

I keep getting a pop up saying We are having troube verifying your membership .....

How can I tell what program/s this is associated with I just started with the company and inherited someone elses company machine

Unfortunately, that's not going to be something the forum can help you with. It's something you're probably going to have to figure out on your end. The CreativeCloud software might have the info you need when you launch it. Or, at least, something to help get you on track. You may also contact Adobe support to see if they can offer any help, but I'd get as much info as you can before that.

"Trouble verifying your membership" Pop Up Screen

One of users receieves a "We are having trouble verifying your membership" pop up screen each morning when she logs into Creative Cloud. She is able to clock continue and perform her work but we would like to know why she is receiving this message and how to resolve. Below is a picture of what she see's each morning.

Sally, The Creative Cloud single-app membership for Illustrator has been suspended in month of March 2014,
You have active Creative Cloud Student and Teacher Edition, you need to log out & log back in of the CC desktop App.
http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
It should resolve the issue.
Let us know if it worked for you.
Regards
Rajshree

I have a HP workforce 610 and cannot scan. I just spoke with HP and they told me it is a software problem with my MAC for image capture. Anyone else having difficulty?

I have a HP workforce 610 and cannot scan. I just spoke with HP and they told me it is a software problem with my MAC for image capture. Anyone else having difficulty?

If Image Capture doesn't work you could try the paid for app VueScan ( www.hamrick.com ). You can try it for free in demo mode to see if it works before purchase.

HT4060 I'm having some problems with my ipad and charging it. I am having to leave it in charge for a lot longer, but when I take it out and want to use it the battery is still not completely full and goes down a lot faster than usual

I'm having some problems with my ipad and charging it. I am having to leave it in charge for a lot longer, but when I take it out and want to use it the battery is still not completely full and goes down a lot faster than usual. The other day, I had charged my iPad overnight so that I could take it to university with me for the day, and when I had switched it on the next day the battery was on 5% and I had not used it since charge.

Your battery may be dying. THey are only good for so many charges/discharges. If you have an apple store near by make an appointment and have them check itout

I need to un-install then re-install my Adobe Creative Suite 6. I am having troubles with the programs.

I need to un-install then re-install my Adobe Creative Suite 6. I am having troubles with the programs.

Hi legates1,
You can uninstall the software by going to Control Panel > Programs
You can also use the Creative Suite Cleaner tool ( Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 ) to remove the software completely.
Regards,
Rave

I have an ipad mini 1st gen 64 gb (wifi only) and i have problem with some of my apps. These apps have lags when you play with them for a few seconds the apps are having lags are call of duty strike team, gta San Andreas and nfs most wanted.pleas help me

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I'm going to guess videos buffer for a while also...
Two possibilities, one is you should close apps on the iPad, the other is your internet speed is not able to handle the demands of a high speed device.
To close apps: Double click home button, swipe up to close the apps.
To solve internet problem, contact your provider. Basic internet is not enough for video games and movies. Your router may be old and slow.

I have one problem with Data Guard. My archive log files are not applied.

I have one problem with Data Guard. My archive log files are not applied. However I have received all archive log files to my physical Standby db
I have created a Physical Standby database on Oracle 10gR2 (Windows XP professional). Primary database is on another computer.
In Enterprise Manager on Primary database it looks ok. I get the following message Data Guard status Normal
But as I wrote above the archive log files are not applied
After I created the Physical Standby database, I have also done:
1. I connected to the Physical Standby database instance.
CONNECT SYS/SYS@luda AS SYSDBA
2. I started the Oracle instance at the Physical Standby database without mounting the database.
STARTUP NOMOUNT PFILE=C:\oracle\product\10.2.0\db_1\database\initluda.ora
3. I mounted the Physical Standby database:
ALTER DATABASE MOUNT STANDBY DATABASE
4. I started redo apply on Physical Standby database
alter database recover managed standby database disconnect from session
5. I switched the log files on Physical Standby database
alter system switch logfile
6. I verified the redo data was received and archived on Physical Standby database
select sequence#, first_time, next_time from v$archived_log order by sequence#
SEQUENCE# FIRST_TIME NEXT_TIME
3 2006-06-27 2006-06-27
4 2006-06-27 2006-06-27
5 2006-06-27 2006-06-27
6 2006-06-27 2006-06-27
7 2006-06-27 2006-06-27
8 2006-06-27 2006-06-27
7. I verified the archived redo log files were applied on Physical Standby database
select sequence#,applied from v$archived_log;
SEQUENCE# APP
4 NO
3 NO
5 NO
6 NO
7 NO
8 NO
8. on Physical Standby database
select * from v$archive_gap;
No rows
9. on Physical Standby database
SELECT MESSAGE FROM V$DATAGUARD_STATUS;
MESSAGE
ARC0: Archival started
ARC1: Archival started
ARC2: Archival started
ARC3: Archival started
ARC4: Archival started
ARC5: Archival started
ARC6: Archival started
ARC7: Archival started
ARC8: Archival started
ARC9: Archival started
ARCa: Archival started
ARCb: Archival started
ARCc: Archival started
ARCd: Archival started
ARCe: Archival started
ARCf: Archival started
ARCg: Archival started
ARCh: Archival started
ARCi: Archival started
ARCj: Archival started
ARCk: Archival started
ARCl: Archival started
ARCm: Archival started
ARCn: Archival started
ARCo: Archival started
ARCp: Archival started
ARCq: Archival started
ARCr: Archival started
ARCs: Archival started
ARCt: Archival started
ARC0: Becoming the 'no FAL' ARCH
ARC0: Becoming the 'no SRL' ARCH
ARC1: Becoming the heartbeat ARCH
Attempt to start background Managed Standby Recovery process
MRP0: Background Managed Standby Recovery process started
Managed Standby Recovery not using Real Time Apply
MRP0: Background Media Recovery terminated with error 1110
MRP0: Background Media Recovery process shutdown
Redo Shipping Client Connected as PUBLIC
-- Connected User is Valid
RFS[1]: Assigned to RFS process 2148
RFS[1]: Identified database type as 'physical standby'
Redo Shipping Client Connected as PUBLIC
-- Connected User is Valid
RFS[2]: Assigned to RFS process 2384
RFS[2]: Identified database type as 'physical standby'
Redo Shipping Client Connected as PUBLIC
-- Connected User is Valid
RFS[3]: Assigned to RFS process 3188
RFS[3]: Identified database type as 'physical standby'
Primary database is in MAXIMUM PERFORMANCE mode
Primary database is in MAXIMUM PERFORMANCE mode
RFS[3]: No standby redo logfiles created
Redo Shipping Client Connected as PUBLIC
-- Connected User is Valid
RFS[4]: Assigned to RFS process 3168
RFS[4]: Identified database type as 'physical standby'
RFS[4]: No standby redo logfiles created
Primary database is in MAXIMUM PERFORMANCE mode
RFS[3]: No standby redo logfiles created
10. on Physical Standby database
SELECT PROCESS, STATUS, THREAD#, SEQUENCE#, BLOCK#, BLOCKS FROM V$MANAGED_STANDBY;
PROCESS STATUS THREAD# SEQUENCE# BLOCK# BLOCKS
ARCH CONNECTED 0 0 0 0
ARCH CONNECTED 0 0 0 0
ARCH CONNECTED 0 0 0 0
ARCH CONNECTED 0 0 0 0
ARCH CONNECTED 0 0 0 0
ARCH CONNECTED 0 0 0 0
ARCH CONNECTED 0 0 0 0
ARCH CONNECTED 0 0 0 0
ARCH CONNECTED 0 0 0 0
ARCH CONNECTED 0 0 0 0
ARCH CONNECTED 0 0 0 0
ARCH CONNECTED 0 0 0 0
ARCH CONNECTED 0 0 0 0
ARCH CONNECTED 0 0 0 0
ARCH CONNECTED 0 0 0 0
ARCH CONNECTED 0 0 0 0
ARCH CONNECTED 0 0 0 0
ARCH CONNECTED 0 0 0 0
ARCH CONNECTED 0 0 0 0
ARCH CONNECTED 0 0 0 0
ARCH CONNECTED 0 0 0 0
ARCH CONNECTED 0 0 0 0
ARCH CONNECTED 0 0 0 0
ARCH CONNECTED 0 0 0 0
ARCH CONNECTED 0 0 0 0
ARCH CONNECTED 0 0 0 0
ARCH CONNECTED 0 0 0 0
ARCH CONNECTED 0 0 0 0
ARCH CONNECTED 0 0 0 0
ARCH CONNECTED 0 0 0 0
RFS IDLE 0 0 0 0
RFS IDLE 0 0 0 0
RFS IDLE 1 9 13664 2
RFS IDLE 0 0 0 0
10) on Primary database:
select message from v$dataguard_status;
MESSAGE
ARC0: Archival started
ARC1: Archival started
ARC2: Archival started
ARC3: Archival started
ARC4: Archival started
ARC5: Archival started
ARC6: Archival started
ARC7: Archival started
ARC8: Archival started
ARC9: Archival started
ARCa: Archival started
ARCb: Archival started
ARCc: Archival started
ARCd: Archival started
ARCe: Archival started
ARCf: Archival started
ARCg: Archival started
ARCh: Archival started
ARCi: Archival started
ARCj: Archival started
ARCk: Archival started
ARCl: Archival started
ARCm: Archival started
ARCn: Archival started
ARCo: Archival started
ARCp: Archival started
ARCq: Archival started
ARCr: Archival started
ARCs: Archival started
ARCt: Archival started
ARCm: Becoming the 'no FAL' ARCH
ARCm: Becoming the 'no SRL' ARCH
ARCd: Becoming the heartbeat ARCH
Error 1034 received logging on to the standby
Error 1034 received logging on to the standby
LGWR: Error 1034 creating archivelog file 'luda'
LNS: Failed to archive log 3 thread 1 sequence 7 (1034)
FAL[server, ARCh]: Error 1034 creating remote archivelog file 'luda'
11)on primary db
select name,sequence#,applied from v$archived_log;
NAME SEQUENCE# APP
C:\ORACLE\PRODUCT\10.2.0\ORADATA\IRINA\ARC00003_0594204176.001 3 NO
C:\ORACLE\PRODUCT\10.2.0\ORADATA\IRINA\ARC00004_0594204176.001 4 NO
Luda 4 NO
Luda 3 NO
C:\ORACLE\PRODUCT\10.2.0\ORADATA\IRINA\ARC00005_0594204176.001 5 NO
Luda 5 NO
C:\ORACLE\PRODUCT\10.2.0\ORADATA\IRINA\ARC00006_0594204176.001 6 NO
Luda 6 NO
C:\ORACLE\PRODUCT\10.2.0\ORADATA\IRINA\ARC00007_0594204176.001 7 NO
Luda 7 NO
C:\ORACLE\PRODUCT\10.2.0\ORADATA\IRINA\ARC00008_0594204176.001 8 NO
Luda 8 NO
12) on standby db
select name,sequence#,applied from v$archived_log;
NAME SEQUENCE# APP
C:\ORACLE\PRODUCT\10.2.0\ORADATA\LUDA\ARC00004_0594204176.001 4 NO
C:\ORACLE\PRODUCT\10.2.0\ORADATA\LUDA\ARC00003_0594204176.001 3 NO
C:\ORACLE\PRODUCT\10.2.0\ORADATA\LUDA\ARC00005_0594204176.001 5 NO
C:\ORACLE\PRODUCT\10.2.0\ORADATA\LUDA\ARC00006_0594204176.001 6 NO
C:\ORACLE\PRODUCT\10.2.0\ORADATA\LUDA\ARC00007_0594204176.001 7 NO
C:\ORACLE\PRODUCT\10.2.0\ORADATA\LUDA\ARC00008_0594204176.001 8 NO
13) my init.ora files
On standby db
irina.__db_cache_size=79691776
irina.__java_pool_size=4194304
irina.__large_pool_size=4194304
irina.__shared_pool_size=75497472
irina.__streams_pool_size=0
*.audit_file_dest='C:\oracle\product\10.2.0\admin\luda\adump'
*.background_dump_dest='C:\oracle\product\10.2.0\admin\luda\bdump'
*.compatible='10.2.0.1.0'
*.control_files='C:\oracle\product\10.2.0\oradata\luda\luda.ctl'
*.core_dump_dest='C:\oracle\product\10.2.0\admin\luda\cdump'
*.db_block_size=8192
*.db_domain=''
*.db_file_multiblock_read_count=16
*.db_file_name_convert='luda','irina'
*.db_name='irina'
*.db_unique_name='luda'
*.db_recovery_file_dest='C:\oracle\product\10.2.0\flash_recovery_area'
*.db_recovery_file_dest_size=2147483648
*.dispatchers='(PROTOCOL=TCP) (SERVICE=irinaXDB)'
*.fal_client='luda'
*.fal_server='irina'
*.job_queue_processes=10
*.log_archive_config='DG_CONFIG=(irina,luda)'
*.log_archive_dest_1='LOCATION=C:/oracle/product/10.2.0/oradata/luda/ VALID_FOR=(ALL_LOGFILES, ALL_ROLES) DB_UNIQUE_NAME=luda'
*.log_archive_dest_2='SERVICE=irina LGWR ASYNC VALID_FOR=(ONLINE_LOGFILES, PRIMARY_ROLE) DB_UNIQUE_NAME=irina'
*.log_archive_dest_state_1='ENABLE'
*.log_archive_dest_state_2='ENABLE'
*.log_archive_max_processes=30
*.log_file_name_convert='C:/oracle/product/10.2.0/oradata/irina/','C:/oracle/product/10.2.0/oradata/luda/'
*.open_cursors=300
*.pga_aggregate_target=16777216
*.processes=150
*.remote_login_passwordfile='EXCLUSIVE'
*.sga_target=167772160
*.standby_file_management='AUTO'
*.undo_management='AUTO'
*.undo_tablespace='UNDOTBS1'
*.user_dump_dest='C:\oracle\product\10.2.0\admin\luda\udump'
On primary db
irina.__db_cache_size=79691776
irina.__java_pool_size=4194304
irina.__large_pool_size=4194304
irina.__shared_pool_size=75497472
irina.__streams_pool_size=0
*.audit_file_dest='C:\oracle\product\10.2.0/admin/irina/adump'
*.background_dump_dest='C:\oracle\product\10.2.0/admin/irina/bdump'
*.compatible='10.2.0.1.0'
*.control_files='C:\oracle\product\10.2.0\oradata\irina\control01.ctl','C:\oracle\product\10.2.0\oradata\irina\control02.ctl','C:\oracle\product\10.2.0\oradata\irina\control03.ctl'
*.core_dump_dest='C:\oracle\product\10.2.0/admin/irina/cdump'
*.db_block_size=8192
*.db_domain=''
*.db_file_multiblock_read_count=16
*.db_file_name_convert='luda','irina'
*.db_name='irina'
*.db_recovery_file_dest='C:\oracle\product\10.2.0/flash_recovery_area'
*.db_recovery_file_dest_size=2147483648
*.dispatchers='(PROTOCOL=TCP) (SERVICE=irinaXDB)'
*.fal_client='irina'
*.fal_server='luda'
*.job_queue_processes=10
*.log_archive_config='DG_CONFIG=(irina,luda)'
*.log_archive_dest_1='LOCATION=C:/oracle/product/10.2.0/oradata/irina/ VALID_FOR=(ALL_LOGFILES, ALL_ROLES) DB_UNIQUE_NAME=irina'
*.log_archive_dest_2='SERVICE=luda LGWR ASYNC VALID_FOR=(ONLINE_LOGFILES, PRIMARY_ROLE) DB_UNIQUE_NAME=luda'
*.log_archive_dest_state_1='ENABLE'
*.log_archive_dest_state_2='ENABLE'
*.log_archive_max_processes=30
*.log_file_name_convert='C:/oracle/product/10.2.0/oradata/luda/','C:/oracle/product/10.2.0/oradata/irina/'
*.open_cursors=300
*.pga_aggregate_target=16777216
*.processes=150
*.remote_login_passwordfile='EXCLUSIVE'
*.sga_target=167772160
*.standby_file_management='AUTO'
*.undo_management='AUTO'
*.undo_tablespace='UNDOTBS1'
*.user_dump_dest='C:\oracle\product\10.2.0/admin/irina/udump'
Please help me!!!!

Hi,
After several tries my redo logs are applied now. I think in my case it had to do with the tnsnames.ora. At this moment I have both database in both tnsnames.ora files using the SID and not the SERVICE_NAME.
Now I want to use DGMGRL. Adding a configuration and a stand-by database is working fine, but when I try to enable the configuration DGMGRL gives no feedback and it looks like it is hanging. The log, although says that it succeeded.
In another session 'show configuration' results in the following, confirming that the enable succeeded.
DGMGRL> show configuration
Configuration
Name: avhtest
Enabled: YES
Protection Mode: MaxPerformance
Fast-Start Failover: DISABLED
Databases:
avhtest - Primary database
avhtestls53 - Physical standby database
Current status for "avhtest":
Warning: ORA-16610: command 'ENABLE CONFIGURATION' in progress
It there anybody that experienced the same problem and/or knows the solution to this?
With kind regards,
Martin Schaap

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Problem with a constant Creative could pop up We are having trouble verifying you membership.

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