Problem with a new phone being locked

I just bought an iPhone 4 to replace a broken one using the like for like deal at Apple. The phone is locked to ? & I'm not able to put a working sim card in it. Who should I talk to to fix the problem?

If you mean Out of Warranty replacement, the replacement device is locked to the same carrier as the device that was replaced.
If the original device was never carrier locked or had been officially unlocked by the carrier, contact Apple and address the issue.
If the previous device had been hacked to unlock, contact the carrier it is locked to in order to authorize unlocking.

Similar Messages

Im trying to update, but all it does is backup my phone, My itunes is updated, BTW, I just went to Apple bar, i had previous problem with prior phone, now im having this update problem with thyis new phone, someone HELP!!

Im trying to update, but all it does is backup my phone, My itunes is updated, BTW, I just went to Apple bar, i had previous problem with prior phone, now im having this update problem with thyis new phone, someone HELP!!

Same here and this is driving me crazy. I can buy, but can't upgrade. Grrr.

Problems with my new phone (wi-fi, all cell reception keep dropping out)

I recently brought my apple iPhone 3GS (last 2 weeks) and pretty much since day 1 I've the same problem. The phone network I have keeps dropping out for no reason at all, wi-fi connection too (I maintain little or no coverage, but as I've taken the sim card back to the company for inspection, they've said the sim is fine and I shouldnt be having this problem) any ideas on how to resolve this issue???

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
I'm afraid i'm not familiar with mHotspot but it sounds like it's not providing correct DNS settings over DHCP and that you need to enter them manually in the phone. You can do this under Settings -> WiFi -> [tap and hold the network] -> Modify network -> Show advanced options -> IP settings -> Static. But for information on what settings you should use you need to check with the support for mHotspot. I suspect you should either use the DNS from your ISP or enter the IP of the virtual interface created my mHotspot.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

I am experiencing problems with my i phone due to sharing my daughters i tunes acoount. I have been told by apple to cancel my existing (shared) i tunes account and open a new one for my use only. How do I do this? Please help. RM

I am experiencing on going problems with my i phone 4 due to me sharing an i tunes account with my daughter. I have been told by apple to cancel my existing (shared) i tunes account and open a new one for my use only. How do I do this? I cant find any links in i tunes to do this. mountfield

No, it's done on the computer, it's just done on the web and not through iTunes. I guess you could do it on the iPhone, but it would be easier to do on the computer.
Just go to the site linked above, then click on the big blue button and fill out the neccessary information.

Problems with a new IP phone 7906 after factory reset

Hi Guys
I am currently having problems with my new IP phone 7906 after doing factory reset and here is a video of it:
http://www.youtube.com/watch?v=vvCLtwIAwVw
I used this command I found on the net:
Hold down
while plugging in the phone and keep holding it until the message waiting indicator (red light) starts blinking. Then
release # and type 123456789*0# in sequence.
I was trying to switch my phone to sip and it also dont want to take tftp setup either.

Tim,
Found this on the net
http://www.cisco.com/en/US/ts/fn/620/fn62949.html
Might be woth giving it a go
6.Pull power on the phone (even if power is PoE).
7.Hold down the # key on the phone.
8.Continue holding down the # key and re-apply power.
9.While still holding the # key wait for the Message Waiting Indicator (MWI) light on the handset to start flashing.
10.Once the MWI light is flashing, release the # key and enter the following sequence exactly on the keypad:
3491672850*#
Once this sequence has been entered on the IP Phone, if all the network criteria above have been met, it should begin its recovery process. This process can take up to 15 minutes to finish. The phone may appear to be doing nothing during this time. However, if the phone does not recover after 20 minutes then it is possible that the recovery is stuck. In this case, re-examine your network and verify that steps 1-4 are in place, then re-issue the factory reset sequence.
* Note: The factory reset sequence is a way for a phone to clear flash and still upload to a valid firmware image. This is facilitated by the termxx.default.loads file, but requires that the image files listed in the termxx.default.loads file are available in TFTP for the phone to download. Open the termxx.default.loads file in any text editor. This loads file is essentially just a packing list showing all the OS and application files the phone needs to function. The files include a cnu, cvm, dsp, app and jar files. Please make sure that these files as listed in the termxx.default.loads file are in TFTP. ("xx" will be either "06" for the CP-7906G model, or "11" for the CP-7911G model.)
Additional Diagnostic Steps:
- Try a hard-coded IP address as a test to see if this resolves the upgrade failures. If it does, and the number of failing IP Phones is relatively few, this procedure may be the most expedient. After the IP Phone upgrades successfully, reconfigure the IP Phone to use DHCP.
- Try putting the phone on a hub or a different switch and see if this helps change the startup timing enough so that the upgrade completes successfully.
Regards
Alex

Hi - I need help. I would like to use my old iPhone 3 as an iPod for music only. Problem is that my phone is locked with a password I can't remember. I havent used the phone since I got my iPhone 4. Anyone who know how I can reset the phone to standard?

Hi - I need help. I would like to use my old iPhone 3 as an iPod for music only. Problem is that my phone is locked with a password I can't remember. I havent used the phone since I got my iPhone 4. Anyone who know how I can reset the phone to standard installation or just get acces to the phone. There is no SIM card in the phone.

Hi Lawrence,
Thanks for your prompt response, however I have first seen it now. I have placed an active SIM card in the iPhone turned it off and on. It now says SIM locked, please write access code. The problem is I don't remember the password. When I connect it to iTunes it tell me that I have to write the password before it can be used with iTunes...... Do you have any good ideas? I see you are from the NYC area.... used to work there back in the early 90´ Those were good days..... What a City

I have a problem with my new Apple Air. It usually takes few seconds for the laptop to be untouched in order to be locked. So sometimes when the screen starts to get dim in order to lock, I immediately touch the keypad to avoid locking the laptop

I have a problem with my new Apple Air. It usually takes few seconds for the laptop to be untouched in order to be locked. So, sometimes when the screen starts to get dim in order to lock, I immediately touch the keypad to avoid locking the laptop, the result is a black screen appears with no responding to anything from pressing the keyboard to pressing the touchpad. It takes few minutes for the laptop to open again and then a message appears saying that there was a problem with the lock security.
What is happening exactly?

It sounds like your sleep timers are set to too low of a value. Go to System Preferences -> Energy Saver and set both timers to longer times. The computer sleep timer should be a longer time than the display sleep timer.

Moved from Australia to Singapore with a new phone account iphone4

Hi all.
I've just moved from Australia to Singapore. I have my new micro sim from Starhub
But when I put it into the phone I get a " no service" message. Oddly though when
I take the micro sim out of my wife's iPhone her company provided for her here and put it inline
it finds the network straight away. From this im assuming it's not an issue like the
Phone being locked ( which it shouldn't be) but I'm puzzled as to what my next
Step should be. I read somewhere that a local version of iTunes will update the setting in my phone.
Any thoughts?
Thanks
Mgadams

Yes, the cracked screen voids the warranty. Had you exchanged it when you first experienced the problems and before the screen cracked, then it would be covered under warranty and replaced for free.

What do I do if I have an older mac working great and I want to sync with my newer phone via iCloud?

I am really disappointed that my older Mac will not be able to use iCloud to sync with my newer phone. Has anything been done to remedy this problem. You make a great product that lasts, but it appears people are being forced to upgrade when nothing is wrong with their computers. Why support other brands but not your own. I want to continue to buy Apple products, but not if I am forced to upgrade before I need or can afford too.

I'm afraid that five years is a long time in computer history; and while an older machine will continue to work as well as it ever did you often can't take advantage of more recent developments in technology.
To make use of iCloud you will have to upgrade your Mac to Lion or Mountain Lion, provided it meets the requirements.
If you are running Leopard on an Intel Mac you will have to upgrade to Snow Leopard to access the Mac App Store - it's available in the online Apple Store. However if you have a PPC Mac you cannot run Snow Leopard and cannot proceed further.
The requirements for Lion are:
Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7, or Xeon processor
2GB of memory
OS X v10.6.6 or later (v10.6.8 recommended)
7GB of available space
To purchase it you will have to ring Apple at the number given at the bottom left of this page.
The requirements for Mountain Lion are:
OS X v10.6.8 or later
2GB of memory
8GB of available space
and the supported models are:
iMac (Mid 2007 or newer)
MacBook (Late 2008 Aluminum, or Early 2009 or newer)
MacBook Pro (Mid/Late 2007 or newer)
Xserve (Early 2009)
MacBook Air (Late 2008 or newer)
Mac mini (Early 2009 or newer)
Mac Pro (Early 2008 or newer)
It is available from the Mac App Store (in Applications).
You should be aware that PPC programs (such as AppleWorks) will not run on Lion or above; and some other applications may not be compatible - there is a useful compatibility checklist at http://roaringapps.com/apps:table

Problems with Itunes New Version?

Problems with Itunes New Version?
Here is a copy of the error message. Every Time I listen to a song and it end and I go to listen to a new song the Itunes Freeze up. This is on the New Version of Itunes. I have a Windows 7 32bit 3GB Ram 1TB harddrrive Space
<edited by host>
Thanks,
<edited by host>
Fault bucket 1279649891, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0
Problem signature:
P1: iTunes.exe
P2: 9.2.1.5
P3: 4c47745b
P4: e36b
P5: 2048
P6:
P7:
P8:
P9:
P10:
Analysis symbol:
Rechecking for solution: 1
Report Id: 46dfdb3e-99a7-11df-8064-00038a000015
Report Status: 0
Fault bucket 1279649891, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0
Problem signature:
P1: iTunes.exe
P2: 9.2.1.5
P3: 4c47745b
P4: e36b
P5: 2048
P6:
P7:
P8:
P9:
P10:
Analysis symbol:
Rechecking for solution: 0
Report Id: 46dfdb3e-99a7-11df-8064-00038a000015
Report Status: 0

There certainly is a problem with itunes. I downloaded 9.2 and now it won't open. It won't recognize my iphone, either. I uninstalled it in the order recommended by the site, no joy. Deleted a configuration file, no joy. System Restore, no joy. All other software and hardware on the machine is working fine. I call AppleCare AND a local store, either they are completely clueless (which I doubt), or they have no idea how to fix it. I can't even back up my phone, or use the ipod. And since no one at Apple seems to care enough, I'll have to wait until the clamor is loud enough for them to even admit to a problem before I can use the ipod again.

Problems with the new iPad and Joikuspot premium after iOS 6

Hi,
I'm experiencing serious problems with my new iPad after last iOS update. Usually I was connecting to the internet through Joikuspot premium on Nokia mobile phone (E6). I was able to do everything, https sites surfing, absolutely everything with no exceptions.
Now, after iOS 6 update, I can't connect to https sites, google+, sync calendar etc.
I've tried to change connection criteria on joikuspot but nothing. The fact is also that other devices as laptop or other smartphones are still working perfectly, in any case, sharing the wi-fi connection created by joikuspot.
Finally the problem is 100% due to the iPad and the new iOS.
disappointing, amateur for such a device... (iPad I mean).
Any help?
Many many thanks
Vittorio

Ho lo stesso problema, dopo l'aggiornamento a IOS 6 l'ipad non riconosce più il mio nokia N8. Con IOS 5 andava una cannonata...
vorrei ritornare a IOS 5

I downloaded IOS6 earlier today and my 4S has died twice, it has gone from 45 to 32% in the last 5 minutes and i have icloud, internet, all apps closed with nothing running at all!! There is a serious problem with ios6, my phone was hot at charging time.

I downloaded IOS6 earlier today and my 4S has died twice, it has gone from 45 to 32% in the last 5 minutes and i have icloud, internet, all apps closed with nothing running at all!! There is a serious problem with ios6, my phone was working hot at chargering time. Apple need to address this asap!!!!

Hi Suzy Q,
I can send and receive calls.
I get "messaging stopped" when doing a lot of texts.
Texts come up "ghosted" meaning they have the text on the bottom and a transparent one overlaid on top. they then become one. But I get the ghosting most of the time when I go into a message from a contact to send a text.
When I go to call logs or text logs, the numbers come up first, and then then the names pop up randomly, meaning not in order down the page, until they are all shown. lots of lag time.
It runs slow.
I have 5 apps on here. I should be able to have a lot of apps on here, and play music, and have files, and...and....and.
I can get online but doing a Google search, when the page with the choices comes up, it is blurred and I have to tap on the screen for it to become clear and readable.
When online and scrolling, it hitches sometimes/lags/gets stuck then unstuck
I get VZWAVS has stopped. (not sure if those are the right letters)
The status bar that is supposed to be gray with the new update, goes back and forth between green--the old os--to gray. And I have found no continuity with when I get green or when I get gray.
I get a black screen on occasion.
sometimes the proximity sensor doesn't work.
sometimes when I have my bluetooth on and have "hands free mode" on, I get the a text message read through the headset and also through the handset.
I soft reboot often--turn it off wait a bit and

I have a problem with my I phone usually have cannot hear clearly the person calling me,what should i do about it?

I have a problem with my I phone usually have cannot hear clearly the person calling me,what should i do about it?

Hi - it depends on how old your iPhone is. Is it fairly new or if its less than 28 days old you can bring it back to the store if bought through one of the common networks. I had an earpiece problem when I bought mine after just 10 days or so, I couldn't hear anyone through the earpiece and exchanged in store for Free.

Problems With My New Macbook

I bought my white Macbook early February and since then i have come aross a couple of problems, so i am posting here to see if anyone else has experienced my first problem and to warn you all of the second;
- My headphone out only plays out of the left headphone unless I turn the volume right up which causes the right ear to distort profusely.
- The highly rated "Incase" Neoprene Sleeve I bought with it has left black stains on the sides and looking at other threads it seems that it is only the newer Macbooks that suffer with the problem with the case.
My macbook is now with the apple repair guys for a few days to sort the headphone problem out and the person I spoke to recommended getting a new case.
I just think it's ridiculous that they advertise the case with picture of a white macbook when it actually stains them..
Let me know if you have experiences similar problems with the new macbooks..
Regards,
Martin
Message was edited by: mintin42

I have tried multiple sets of headphones which work fine with my ipod and i still have the same problem and I get the same problem when playing music through itunes, frontrow, myspace and purevolume.
Whilst i was on the phone to apple support they led me through a few different ways of resolving the problem easily i.e going into system preferences and checking that the pan is centered, restarting the mac by pressing 4 keys at the same time etc. and none of that fixed the problem.
Hmm it seems that no one else has had a similar problem to this.. maybe i just got a faulty unit.. I should get my macbook back from the repair guys either today or monday so i'll find out then exactly what the problem was.
Thank you all for your input!

Problems with my New N9

Hello,
I have identified the following problem with my new N9
Map and drive icons are not opening
I can not download from nokia store
When it is not in use, the screen turns to green and drains the battery very fast.
I need anti virus, Virus has attached the phone.
Urgent attention is needed.

that certainly sounds odd...it is the first i have heard of this.
can you go to settings/about product and post EXACTLY what it has under "Version"
it should look something like:
PR1.1
(20.2011.40-5_PR_001)

Problem with a new phone being locked

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