Problem with a signature field available in Adobe acrobat and absent in READER

Hello
i just created a couple of pdf forms with adobe acrobat 9 standard and authorize the people who will fill in these forms to sign them. My properties are correctly done and i can clearly see that signing is allowed from adobe acrobat. I tried to sign it and it worked.
I asked someone to fill in the doc and sign it with adobe reader and although he could filled it in. no option were available to sign on his end. It clearly stated in the security properties that signing is not allowed.
i ask my colleague to follow the procedure but it didn't work. http://tv.adobe.com/watch/acrobat-x/how-to-digitally-sign-a-document-with-adobe-reader/
Do you any suggestion for me knowing that these docs need to go public very soon.
Thanks in advance.
V

if it is enable
What is the version of Reader, and what happens if you
- try to click in a form field => nothing it is like a scan document. no highlighted boxes
- try to type in a form field?
if it is not
What is the version of Reader, and what happens if you
- try to click in a form field => it is highlighted, no problem
- try to type in a form field? => i can add text but can't save the document once it is filled in.

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