Problem with a TV episode

ok so I Downloaded Heroes Episode "Cold Wars" and it stops 10 mins before the end? i Reported the problem but all i got was an email back saying you cant have a refund?? I don't want a refund i want to redownload the episode i payed for as its not complete? need help on what to do as i cant report the problem again?
Thanks in advance

Try reporting the problem again, this time through the form linked from the bottom of their web page. Sometimes a customer service rep doesn't fully read or correctly understand a problem the first time, so it may take a second contact and careful explanation so they clearly understand the issue.
Good luck.
Message was edited by: Dave Sawyer

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